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Customer Contact Officer - Housing Advice

Apply2020-03-27 18:19:232020-08-22Eden Brown Synergy

Customer Contact Officer - Housing Advice

Date posted: March 27, 2020
Up to £20.00 per hour
London, England
Job description

My client is currently looking Customer contact officers based in North London at the rate of £20.00 umbrella

As a Customer Contact Officer you will be offering proactive housing advice to households who are homeless or at risk of homelessness, providing a first point of contact for residents with housing related problems.


- Offer a reactive service to residents contacting the service for the first time or needing one off advice or assistance

- Offer a proactive service to residents identified as being at risk of homelessness by the Early Intervention Team The Outreach Team will be flexibly located with core hubs across the borough.

- Provide Administrative support to help smooth running of department

- Take ownership of Customer incidents by logging, managing and coordinating enquiry's

- Undertake other duties as provided by Supervisor/Manager

- Services will also be provided from a wide range of locations including other agencies and these will change over time.

The role is to provide effective, high quality support to customers to help them prevent or relieve their homelessness and then sustain their accommodation by providing specialist advice and support.

If your Skills match the above please send though your updated CV

Your expert recruitment consultant is Danielle Taylor, call today on 0207 422 7371 or email Eden Brown Synergy is committed to equality in the workplace and is an equal opportunity employer. Eden Brown Synergy is acting as an Employment Business in relation to this vacancy.

Reference: 268530DAT_1585333163

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