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Housing Officer

Up to £14.19 per hour
Apply2020-08-28 10:11:352021-07-03Eden Brown Synergy

Housing Officer

Date posted: August 28, 2020
Up to £14.19 per hour
West Midlands, England
Job description

You will be joining an established housing team for a well known Local Authority based in the West Midlands as a Housing Officer.

As the Housing Officer, you will be carrying out a range of duties, including the following:

1.1 To deliver a consistent, excellent, reliable, customer focussed landlord service,

undertaking the full range of housing management duties which may vary according to the size and profile of the area.

1.2 Using prevention, early intervention education and enforcement approaches, will ensure the proper management of l tenancies in accordance with the provider's Tenancy Management policy and related procedures and in compliance with all relevant legislation, regulatory codes, guidance and professional practice

1.3 Will play a proactive role in the provision of a multi-agency problem solving service around people, property, place, and sustaining tenancies

1.4 Required to work a 36.50 hour week with attendance on a time in lieu basis at meetings outside of normal office hours as and when required.

1.5 Place of work may change within the City to meet the needs of the service.

1.6 To be assigned, as part of a flexible and responsive housing service, to designated service areas, projects or issues according to the needs and priorities of the business

2.1 Case manage complex, high level, and/or escalated cases from Neighbourhood Officers and maintain accurate case management and other administrative records according to the required standards and procedures and by using appropriate IT systems.

2.2 Investigate and respond to complaints and enquiries within corporate standards and timescales.

2.3 Will regularly prepare and present, reports to internal and external audiences on the performance of the activities under your control and make recommendations on a course of action where appropriate

2.4 Will attend and lead in meetings with customer groups to assess the ongoing requirements of the housing service and determine appropriate actions to respond to findings .

2.5 Working with customers and staff, ensure the proper management of l tenancies in accordance with policy and in compliance with all relevant legislation, regulatory codes, guidance and professional practice and internal policy and procedures. Take appropriate action when tenancy conditions have been breached including, recognising and reporting potential housing fraud and act on outcomes/actions recommended by Audit Team

Working hours will be from Monday to Friday, 9am till 5pm.

An immediate start is required for this role.

If you think you have the skills and experience to match this role, please send your CV to or contact Haleema on 0121 685 8700

I look forward to receiving your application.

Your expert recruitment consultant is Haleema Farid, call today on 0121 685 8711 or email Eden Brown Synergy is committed to equality in the workplace and is an equal opportunity employer. Eden Brown Synergy is acting as an Employment Business in relation to this vacancy.

Reference: 210972HEF_1598605895

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