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IT Support Engineer

Apply2021-01-08 16:30:322021-02-26Eden Brown Synergy

IT Support Engineer

Date posted: January 8, 2021
£13.00 - £16 per hour
City of London, England
Job description

Eden Brown is working in partnership with a charity who are urgently looking to recruit for IT Support Engineer to start ASAP. This role will be based remotely and temporary for 3 months.

Key responsibilities of the IT Support Engineer:

Manage the ticketing system by logging/updating/closing service requests, queries and incidents in the most effective way possible

Analyse & resolve IT incidents with a varying degree of complexity

Assist on the maintenance of system performance across the Place2Be's IT estate

Provide support for in all organisation systems including inhouse and cloud software systems

Determine the priority of incidents with users/ IT Manager/Senior IT support Engineer

Escalate support requests to 3rd party partners such as Microsoft, FormationTech, Sysgroup, Cascade, Mimecast and Ethos Imaging among others if they are unable to resolve the issue on their own

Perform daily operational tasks such as server checks, system backups and data transfer routines

Carry out change management processes to the required standards when dealing with user requests

Candidate requirements:

Experience in multifactor authentication, conditional access and creating security groups on cloud is essential

Knowledge and understanding of the Charity sector

If you feel that you meet the above requirements, please apply now.

Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown Ltd is acting as an Employment Business in relation to this vacancy.

Reference: 266754SRD_1610123436

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