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Housing Liason Team Leader - Newham - £27.50 p/h umb

1. Knowledge of relevant Housing Law and experience of practical application of legislation and good practice.

2. Relevant degree and/or professional qualification desirable , or relevant Housing Services experience of at least 3 years.

3. Exceptional interpersonal, influencing and relationship management skills and the ability to apply them towards building effective and productive working relationships with stakeholders at all levels, both internally and externally

Relevant Housing management qualification desirable

Overall Purpose of Job


1.To supervise a team of Housing Liaison Officers and Resident Service Officers responsible for providing a comprehensive, high quality customer focused range of front-line housing management and landlord services to our residents, leaseholders and stakeholders. Specifically encouraging and supporting community engagement initiatives, ensuring residents are able to benefit from the peaceful enjoyment of a well cared for environment.


2.To manage the distribution of workloads and contribute to high levels of motivation and performance amongst the team.


3.To be responsible for the management of multi tenure and leasehold properties across the borough or one of four quadrants, ensuring the best interests of all customers, stakeholders, and the Local Authority are met.

4.To work towards delivering a top performance culture, where the customer voice is central.

5.Responsible for day to day management of the team, performance, Health, Safety and Wellbeing, absence management, service cover and weekly duty cover planning.

6.To take responsibility for managing first line escalation customer enquiries including some formal complaints


Min 3 days in office

Eden Brown Synergy is an equal opportunities employer.

Eden Brown Limited is a limited company registered in England and Wales with registered number 3643845. Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of nGAGE Specialist Recruitment Limited T/A nGAGE Talent. Please consider the environment before printing this e-mail. This message is intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. We take reasonable precautions to ensure no viruses are present in this email but cannot accept responsibility for any loss or damage sustained as a result of computer viruses and the recipient must ensure that the email (and attachments) are virus free.