Job Search

Grade 5 Assessment and Recovery Officers - Revenues and Benefits

We are seeking experienced Assessment and Recovery Officers to support a focused project addressing a ringfenced backlog in either Revenues or Benefits work.

Key Responsibilities:

Assessment and billing within Council Tax (Revenues)

Processing of Housing Benefit, Council Tax Support, and Discretionary Housing Payments (Benefits)

Ensuring accuracy and compliance with quality assurance standards

Essential Requirements:

Proven experience in Revenues and Benefits assessment and billing

Proficient use of the Northgate / NEC Revenues and Benefits system

Strong understanding of legislation and procedures related to either Revenues or Benefits

Contract Details:

Grade 5

Ideal start date: August

Initial induction and training period followed by the option for full-time homeworking

If you have a solid background in local authority Revenues or Benefits and are confident working independently within defined processes, we would like to hear from you.

Eden Brown Synergy is an equal opportunities employer.

Eden Brown Limited is a limited company registered in England and Wales with registered number 3643845. Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of nGAGE Specialist Recruitment Limited T/A nGAGE Talent. Please consider the environment before printing this e-mail. This message is intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. We take reasonable precautions to ensure no viruses are present in this email but cannot accept responsibility for any loss or damage sustained as a result of computer viruses and the recipient must ensure that the email (and attachments) are virus free.

Revenues Officer - Fully Remote
Location: Bristol
Pay Rate: £26.50 per hour (UMB)
Contract Type: Full-time, Remote

A local authority is seeking an experienced Revenues Officer to support the administration of council tax accounts. This fully remote role involves ensuring the accurate and timely billing, collection, and recovery of accounts in line with relevant legislation.

Key Responsibilities:

Obtain and assess information to determine local taxation liability, including the application of discounts, reliefs, and exemptions

Maintain and update the revenues database accurately to support prompt billing and collection

Respond to enquiries from citizens, businesses, and agents, and make appropriate amendments to accounts

Agree repayment plans and determine recovery actions based on individual circumstances, while maximising collection

Contribute to service improvement by reviewing and suggesting updates to practices, procedures, and documents

Support the training and coaching of colleagues, including the induction of new staff

Essential Experience:

Proven experience using NEC and Info@Work systems

Strong working knowledge of council tax legislation and recovery processes

Excellent administrative and communication skills

Ability to manage workload independently in a remote setting

This is a great opportunity to bring your expertise to a flexible, remote-working environment.

Apply now to be considered.

Eden Brown Synergy is an equal opportunities employer.

Eden Brown Limited is a limited company registered in England and Wales with registered number 3643845. Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of nGAGE Specialist Recruitment Limited T/A nGAGE Talent. Please consider the environment before printing this e-mail. This message is intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. We take reasonable precautions to ensure no viruses are present in this email but cannot accept responsibility for any loss or damage sustained as a result of computer viruses and the recipient must ensure that the email (and attachments) are virus free.

Job Opportunity: Council Tax Officer - Fully Remote

Employer: Charnwood Borough Council
Pay Rate: £32.11 per hour (UMB)
Location: Fully Remote
Contract Type: Temporary Assignment
Hours: Full-time

Charnwood Borough Council is currently recruiting for an experienced Council Tax Officer to join the Billing and Recovery team. This is a fully remote role offering flexibility and the opportunity to support essential public services from anywhere in the UK.

Key Responsibilities:
Accurately determine council tax liability, including the assessment and application of discounts, exemptions, and reliefs.

Manage the billing and collection of council tax in accordance with legislation and best practice.

Negotiate and monitor effective payment arrangements to maximise council tax collection rates.

Deliver a responsive and inclusive service to all customers, ensuring fairness and compliance with equalities legislation.

Requirements:
Previous experience in council tax billing and recovery is essential.

Strong knowledge of council tax legislation, systems, and processes.

Excellent communication and negotiation skills.

Ability to work independently and manage a remote workload effectively.

This is a great opportunity for a professional with a strong background in local taxation who is looking for flexibility and the chance to make a real impact.

Eden Brown Synergy is an equal opportunities employer.

Eden Brown Limited is a limited company registered in England and Wales with registered number 3643845. Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of nGAGE Specialist Recruitment Limited T/A nGAGE Talent. Please consider the environment before printing this e-mail. This message is intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. We take reasonable precautions to ensure no viruses are present in this email but cannot accept responsibility for any loss or damage sustained as a result of computer viruses and the recipient must ensure that the email (and attachments) are virus free.

Job Opportunity: Benefits Officer
Location: Finance & Performance Directorate, Revenues and Benefits Services
Reports to: Benefits Team Leader

Join our dedicated Revenues and Benefits Services team as a Benefits Officer, where youll play a vital role in assessing and processing Housing Benefit and Council Tax Support claims. This is an exciting opportunity to make a direct impact in supporting local residents, ensuring fair access to benefits in line with legislation and council policy.

Key Responsibilities:

Assess and determine benefit claims accurately and efficiently

Liaise with claimants, landlords, DWP, HMRC, and third parties

Manage changes in circumstances and update records accordingly

Proactively detect and refer suspected fraudulent claims

Provide advice and support to the public on benefits and entitlements

What We're Looking For:

Strong attention to detail and excellent communication skills

Knowledge of Housing Benefit and Council Tax Support legislation

Ability to manage a varied caseload in a fast-paced environment

Commitment to equal opportunities and excellent customer service

Be part of a supportive team, make a difference in your community, and help ensure residents get the support they need.

Eden Brown Synergy is an equal opportunities employer.

Eden Brown Limited is a limited company registered in England and Wales with registered number 3643845. Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of nGAGE Specialist Recruitment Limited T/A nGAGE Talent. Please consider the environment before printing this e-mail. This message is intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. We take reasonable precautions to ensure no viruses are present in this email but cannot accept responsibility for any loss or damage sustained as a result of computer viruses and the recipient must ensure that the email (and attachments) are virus free.

Billing and Recovery Officer
Client: North Northamptonshire Council
Location: Hybrid / Remote - Offices in Thrapston, Kettering, Corby, and Wellingborough
Start Date: ASAP
Rate: £25/hour (Umbrella) or £19.23/hour (PAYE)
IR35 Status: Inside IR35
Working Hours: Monday to Friday - 37 hours per week


Role Overview
North Northamptonshire Council is seeking two experienced Billing and Recovery Officers to support the billing and recovery of Council Tax. The successful candidates will join a team responsible for the effective administration and recovery of Council Tax using established processes and systems.

Key Details
This is a hybrid role with flexibility. The council has offices in Thrapston, Kettering, Corby, and Wellingborough.

Ideally, you will work 3 days in-office and 2 days from home.

Fully remote working can be offered for suitable candidates.

Immediate start required.

Responsibilities
Carry out all aspects of Council Tax billing and recovery.

Use relevant software systems efficiently to manage cases.

Ensure compliance with all relevant legislation and policies.

Provide excellent customer service to residents and stakeholders.

Requirements
Previous experience in a billing and recovery role, preferably in a local authority.

Strong understanding of Council Tax legislation and recovery processes.

Good IT and administrative skills.

Ability to work independently and meet deadlines.

Interested candidates are encouraged to apply as soon as possible.

Eden Brown Synergy is an equal opportunities employer.

Eden Brown Limited is a limited company registered in England and Wales with registered number 3643845. Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of nGAGE Specialist Recruitment Limited T/A nGAGE Talent. Please consider the environment before printing this e-mail. This message is intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. We take reasonable precautions to ensure no viruses are present in this email but cannot accept responsibility for any loss or damage sustained as a result of computer viruses and the recipient must ensure that the email (and attachments) are virus free.

Job Title : Senior Local Taxation Recovery Officer
Hours: 37 hours per week - Monday to Friday

An exciting opportunity has arisen for an enthusiastic and dedicated individual to join our busy revenues team based within the Town Hall with an opportunity for hybrid working.
As this is a Senior Role within the team, you will need to have a good knowledge of Council Tax and Business Rates legislation (an IRRV qualification or equivalent knowledge and experience) and ideally, have experience of using NEC(Northgate) Computer Systems and spreadsheets. You will also need to have had experience of representing a council in the magistrate's court at Liability Order hearings. You will also need to deal with customers who may be upset and in financial difficulty so you must be able to communicate accurately in both written and spoken English, have good customer service, communication and negotiation skills. You will also need to be able to work as part of a team and on your own initiative
A basic disclosure check under the Disclosure and Barring Service is required for this post
What is the role?
To support the Senior Local Taxation Officer in delivering and maintaining a high quality debt recovery service covering Council Tax, Business Rates
To deputise for the Senior Local Taxation Officer as required including staff supervision and attending meetings.

To provide technical advice and respond to correspondence and telephone enquiries, which can be of a complex nature, to do this through a comprehensive knowledge of Council Tax and Business Rates collection and enforcement regulations.

To ensure and assist as required with administrative and financial tasks on the NEC Revenues system to enable the collection, monitoring and recovery of Council Tax and Business Rates

Eden Brown Synergy is an equal opportunities employer.

Eden Brown Limited is a limited company registered in England and Wales with registered number 3643845. Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of nGAGE Specialist Recruitment Limited T/A nGAGE Talent. Please consider the environment before printing this e-mail. This message is intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. We take reasonable precautions to ensure no viruses are present in this email but cannot accept responsibility for any loss or damage sustained as a result of computer viruses and the recipient must ensure that the email (and attachments) are virus free.

Position: Senior Building Control Surveyor LEVEL THREE ONLY

Location: Westminster Working pattern- in the office and on-site Most important biT

Needs to have experience in building control and be-or recently have been a senior building control surveyor. Responsibilities: Review plans for a diverse range of construction projects. Conduct on-site inspections to ensure compliance with building regulations. Provide Building Control advice through various channels (phone, email, in person). Inspect dangerous structures during regular working hours. Participate in the out-of-hours dangerous structures rota. Maintain accurate records of inspections and correspondence. Support the training of Trainee and Assistant Surveyors. Assist the Principal Surveyor and Head of Building Control with additional team duties. Required Skills: Degree in construction or equivalent qualification, preferably with a Band C Building Control Surveyor Registration (BSR) qualification. Full corporate membership status with a recognized professional body such as RICS, CABE, or CIOB. Minimum of seven years' experience in Building Control. Self-motivated with the ability to work independently. Eagerness to learn and develop both soft and technical skills. Strong team player with a sense of responsibility

Eden Brown Synergy is an equal opportunities employer.

Eden Brown Limited is a limited company registered in England and Wales with registered number 3643845. Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of nGAGE Specialist Recruitment Limited T/A nGAGE Talent. Please consider the environment before printing this e-mail. This message is intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. We take reasonable precautions to ensure no viruses are present in this email but cannot accept responsibility for any loss or damage sustained as a result of computer viruses and the recipient must ensure that the email (and attachments) are virus free.

Revenues Officer - Southwark - £28.88 p/h umb

Responsibilities

1. Be responsible for meeting individual and team targets in the delivery of the Revenues
Service including Council Tax billing and recovery, NNDR including BIDs and HBOP
recovery as agreed as part of the annual appraisal process, managing a specific case
load with autonomy as part of the team's operation.
2. Provide expert advice to your customers:
? Respond to, take action and provide technical advice on customers' enquiries,
information and applications by telephone, written correspondence, or face-toface, accurately maintaining customer accounts.
? Make all necessary investigations including requesting further information from
the customer, other internal and external departments and any other relevant
stakeholder/ party, recording information on appropriate databases and
communicating the outcome in plain English to the customer, their
representative or stakeholder.
? Identify and take proactive action on revenues cases where there is a potential
entitlement to discounts, exemptions or any other liability reductions.
? Ensure agreed working practices, procedures and legislation including discounts
are applied correctly, dealing with all enquiries in a polite and professional
manner, remaining customer focussed at all times.
3. Prepare and analyse management information and data and implement or recommend
actions arising in the following areas:
? Prepare data required for the timely submission of government returns.
? Identify recurring operational issues and identify opportunities for process, team
and service improvement, managing these as formal projects where appropriate,
implementing those within your own caseload and working with Team Leaders
to implement improved processes across the wider service to achieve a
significant improvement in performance during the next 3 years
? Assist in the maintenance and development of record systems and operational
procedures, leading on those in your area of expertise.
? Assist in the compilation of statistical information for areas such as complaints,
members enquiries, Freedom of Information requests, and quality monitoring.
? Develop reports, analysis and recommendations to support Corporate Strategy
in matters relating to Best Value.
? Meet with and assist auditors (internal & external) and inspectors (e.g. Best
Value), providing advice during preparation of reports.
4. Maintain effective working relationships and respond to enquiries from registered social
landlords, internal council housing, Housing Benefits sections, other local authorities,
businesses and BIDs companies, voluntary sector organisations and other central/local
government departments. Liaise, work closely with and attend meetings with service
providers and stakeholders, as required.
5. Be responsible for the induction and training of new staff and of delivering training to
existing staff as part of their development process. Mentor, give guidance in complex
areas and quality assure the work of Revenues trainee staff in processing revenues
changes.
6. Liaise with and instruct the Valuation Office Agency (VOA) to ensure liability is correctly
assessed and/or where alterations/amendments to properties may be required,
updating the property database as directed by the Valuation Office Agency (VOA)
ensuring the database accurately reflects and reconciles to the Banding List. To
provide information and produce written responses to valuation appeals when required.
7. Maximise debt recovery by identifying and taking the appropriate recovery action on
debtors' accounts, in line with working procedures and council policies:
? Manage cases on Attachment of Benefit and Attachment of Earnings Orders and
ensure correct allocation of payments on receipt.
? Manage cases referred to the bailiffs and other collection agencies, inform them
of changes to liability affecting the debt and ensure correct allocation of payment
on receipt.
? Develop recommendations for write-offs and process these in compliance with
Council policy and procedure.
? Identify, select, prepare and manage cases for committal action, winding up,
bankruptcy and other appropriate court and charging orders. Respond to
enquiries from service providers and liaise with the Council's Legal Team in
relation to such cases.
? Provide debt counselling, benefit and welfare advice and direct debtors to other
agencies for further help when appropriate.
? Understand the Council's Anti-Poverty Policy, the Corporate Debt Reduction
Policy and the Financial Inclusion Policy and target action in individual cases in
support of this.
? Manage cases to recover Housing Benefits overpayments

Eden Brown Synergy is an equal opportunities employer.

Eden Brown Limited is a limited company registered in England and Wales with registered number 3643845. Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of nGAGE Specialist Recruitment Limited T/A nGAGE Talent. Please consider the environment before printing this e-mail. This message is intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. We take reasonable precautions to ensure no viruses are present in this email but cannot accept responsibility for any loss or damage sustained as a result of computer viruses and the recipient must ensure that the email (and attachments) are virus free.

Debt Recovery Assistant (Hybrid) - Elmbridge
£24.95 UMB p/h | 36 hours per week | 18-week contract
Location: Esher (1 day in-office per week, 3 days in the first week)

Elmbridge Borough Council is seeking a Debt Recovery Assistant to join our Finance Team. In this hybrid role, you will support the Debt Recovery Officer in pursuing unpaid Local Taxation, Housing Benefit Overpayments, and Sundry Debt.

Key Responsibilities:

Manage and reconcile systems

Respond to customer enquiries and negotiate repayment plans

Work with external debt collection agencies

Handle direct debits and maintain user manuals

Requirements:

Experience with the Academy system (or similar)

Strong organisational and communication skills

Ability to work with minimal supervision

Start immediately and contribute to essential council operations.

Eden Brown Synergy is an equal opportunities employer.

Eden Brown Limited is a limited company registered in England and Wales with registered number 3643845. Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of nGAGE Specialist Recruitment Limited T/A nGAGE Talent. Please consider the environment before printing this e-mail. This message is intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. We take reasonable precautions to ensure no viruses are present in this email but cannot accept responsibility for any loss or damage sustained as a result of computer viruses and the recipient must ensure that the email (and attachments) are virus free.

Technical Quality Officer - Southwark
Rate: £30.29 per hour (UMB)
Location: Southwark, London
Contract: Temporary | Some out-of-hours work required

We are seeking a highly skilled and motivated Technical Quality Officer to manage communal repairs across a defined patch of residential blocks in Southwark. This role involves direct engagement with residents and Tenants & Residents Associations, ensuring a responsive and high-quality repairs service.

Key Responsibilities:
Conduct inspections and raise repair works related to communal areas

Manage and follow through on all communal repair jobs using NetFed codes

Act as the key point of contact for residents and tenants' groups

Attend evening meetings with residents and stakeholders as required

Requirements:
Proven experience in communal repairs and technical inspections

Familiarity with raising and tracking repairs using NetFed coding

Strong communication and organisational skills

Flexibility to attend evening meetings on occasion

This is an excellent opportunity for a technically proficient professional who takes pride in maintaining high standards in residential environments.

Eden Brown Synergy is an equal opportunities employer.

Eden Brown Limited is a limited company registered in England and Wales with registered number 3643845. Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of nGAGE Specialist Recruitment Limited T/A nGAGE Talent. Please consider the environment before printing this e-mail. This message is intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. We take reasonable precautions to ensure no viruses are present in this email but cannot accept responsibility for any loss or damage sustained as a result of computer viruses and the recipient must ensure that the email (and attachments) are virus free.