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Revenues Officer - Southwark - £28.88 p/h umb

Responsibilities

1. Be responsible for meeting individual and team targets in the delivery of the Revenues
Service including Council Tax billing and recovery, NNDR including BIDs and HBOP
recovery as agreed as part of the annual appraisal process, managing a specific case
load with autonomy as part of the team's operation.
2. Provide expert advice to your customers:
? Respond to, take action and provide technical advice on customers' enquiries,
information and applications by telephone, written correspondence, or face-toface, accurately maintaining customer accounts.
? Make all necessary investigations including requesting further information from
the customer, other internal and external departments and any other relevant
stakeholder/ party, recording information on appropriate databases and
communicating the outcome in plain English to the customer, their
representative or stakeholder.
? Identify and take proactive action on revenues cases where there is a potential
entitlement to discounts, exemptions or any other liability reductions.
? Ensure agreed working practices, procedures and legislation including discounts
are applied correctly, dealing with all enquiries in a polite and professional
manner, remaining customer focussed at all times.
3. Prepare and analyse management information and data and implement or recommend
actions arising in the following areas:
? Prepare data required for the timely submission of government returns.
? Identify recurring operational issues and identify opportunities for process, team
and service improvement, managing these as formal projects where appropriate,
implementing those within your own caseload and working with Team Leaders
to implement improved processes across the wider service to achieve a
significant improvement in performance during the next 3 years
? Assist in the maintenance and development of record systems and operational
procedures, leading on those in your area of expertise.
? Assist in the compilation of statistical information for areas such as complaints,
members enquiries, Freedom of Information requests, and quality monitoring.
? Develop reports, analysis and recommendations to support Corporate Strategy
in matters relating to Best Value.
? Meet with and assist auditors (internal & external) and inspectors (e.g. Best
Value), providing advice during preparation of reports.
4. Maintain effective working relationships and respond to enquiries from registered social
landlords, internal council housing, Housing Benefits sections, other local authorities,
businesses and BIDs companies, voluntary sector organisations and other central/local
government departments. Liaise, work closely with and attend meetings with service
providers and stakeholders, as required.
5. Be responsible for the induction and training of new staff and of delivering training to
existing staff as part of their development process. Mentor, give guidance in complex
areas and quality assure the work of Revenues trainee staff in processing revenues
changes.
6. Liaise with and instruct the Valuation Office Agency (VOA) to ensure liability is correctly
assessed and/or where alterations/amendments to properties may be required,
updating the property database as directed by the Valuation Office Agency (VOA)
ensuring the database accurately reflects and reconciles to the Banding List. To
provide information and produce written responses to valuation appeals when required.
7. Maximise debt recovery by identifying and taking the appropriate recovery action on
debtors' accounts, in line with working procedures and council policies:
? Manage cases on Attachment of Benefit and Attachment of Earnings Orders and
ensure correct allocation of payments on receipt.
? Manage cases referred to the bailiffs and other collection agencies, inform them
of changes to liability affecting the debt and ensure correct allocation of payment
on receipt.
? Develop recommendations for write-offs and process these in compliance with
Council policy and procedure.
? Identify, select, prepare and manage cases for committal action, winding up,
bankruptcy and other appropriate court and charging orders. Respond to
enquiries from service providers and liaise with the Council's Legal Team in
relation to such cases.
? Provide debt counselling, benefit and welfare advice and direct debtors to other
agencies for further help when appropriate.
? Understand the Council's Anti-Poverty Policy, the Corporate Debt Reduction
Policy and the Financial Inclusion Policy and target action in individual cases in
support of this.
? Manage cases to recover Housing Benefits overpayments

Eden Brown Synergy is an equal opportunities employer.

Eden Brown Limited is a limited company registered in England and Wales with registered number 3643845. Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of nGAGE Specialist Recruitment Limited T/A nGAGE Talent. Please consider the environment before printing this e-mail. This message is intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. We take reasonable precautions to ensure no viruses are present in this email but cannot accept responsibility for any loss or damage sustained as a result of computer viruses and the recipient must ensure that the email (and attachments) are virus free.

Technical Quality Officer - Southwark
Rate: £30.29 per hour (UMB)
Location: Southwark, London
Contract: Temporary | Some out-of-hours work required

We are seeking a highly skilled and motivated Technical Quality Officer to manage communal repairs across a defined patch of residential blocks in Southwark. This role involves direct engagement with residents and Tenants & Residents Associations, ensuring a responsive and high-quality repairs service.

Key Responsibilities:
Conduct inspections and raise repair works related to communal areas

Manage and follow through on all communal repair jobs using NetFed codes

Act as the key point of contact for residents and tenants' groups

Attend evening meetings with residents and stakeholders as required

Requirements:
Proven experience in communal repairs and technical inspections

Familiarity with raising and tracking repairs using NetFed coding

Strong communication and organisational skills

Flexibility to attend evening meetings on occasion

This is an excellent opportunity for a technically proficient professional who takes pride in maintaining high standards in residential environments.

Eden Brown Synergy is an equal opportunities employer.

Eden Brown Limited is a limited company registered in England and Wales with registered number 3643845. Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of nGAGE Specialist Recruitment Limited T/A nGAGE Talent. Please consider the environment before printing this e-mail. This message is intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. We take reasonable precautions to ensure no viruses are present in this email but cannot accept responsibility for any loss or damage sustained as a result of computer viruses and the recipient must ensure that the email (and attachments) are virus free.

Were Hiring: Financial Assessments Officer - Housing Benefits
Location: Harrow | Grade: G6 | Full-Time

Join a dedicated team supporting over 20,000 vulnerable households in Harrow. As a Financial Assessments Officer, you'll assess Housing Benefit and Council Tax Support claims, ensure compliance with legislation, recover overpaid benefits, and work closely with internal teams and external partners like the DWP.

What You'll Need:

Strong knowledge of Housing Benefit & Council Tax Support rules

Experience handling complex benefit assessments

Excellent communication & IT skills

A commitment to accuracy, fairness, and customer service

Why Join Us?
Make a real impact, enjoy flexible working, and grow your career with Harrow Council.

Eden Brown Synergy is an equal opportunities employer.

Eden Brown Limited is a limited company registered in England and Wales with registered number 3643845. Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of nGAGE Specialist Recruitment Limited T/A nGAGE Talent. Please consider the environment before printing this e-mail. This message is intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. We take reasonable precautions to ensure no viruses are present in this email but cannot accept responsibility for any loss or damage sustained as a result of computer viruses and the recipient must ensure that the email (and attachments) are virus free.

Job Advertisement: Head of Revenues, Benefits and Tackling Inequality

Key Responsibilities
Lead the delivery of revenues and benefits services, including collection of over £340 million in Council income.

Drive the implementation of the Council's Ethical Debt Collection Policy, promoting early intervention, prevention, and resident-first approaches.

Develop and deliver policies aligned to local priorities and national legislation.

Collaborate across council services, partners, and the voluntary sector to integrate welfare support and debt collection activities.

Champion digital transformation and channel shift to enhance the resident experience.

Advise senior leaders and elected Members on all matters related to revenues, benefits, and corporate debt.

Lead a service area of approx. 140 FTEs and manage significant operational budgets.

About You
You are a confident leader with significant experience in managing complex services through change, ideally within a local authority or public service setting. You'll bring:

Deep knowledge of Revenues, NNDR, Housing Benefits, and welfare policy.

Strong leadership and project delivery experience, especially in driving operational improvements and cost efficiencies.

Proven ability to work collaboratively across organisational boundaries and with political stakeholders.

An IRRV qualification and membership (essential).

A passion for reducing inequality and delivering high-quality, empathetic resident services.

Eden Brown Synergy is an equal opportunities employer.

Eden Brown Limited is a limited company registered in England and Wales with registered number 3643845. Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of nGAGE Specialist Recruitment Limited T/A nGAGE Talent. Please consider the environment before printing this e-mail. This message is intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. We take reasonable precautions to ensure no viruses are present in this email but cannot accept responsibility for any loss or damage sustained as a result of computer viruses and the recipient must ensure that the email (and attachments) are virus free.

Job Opportunity: Benefits and Housing Needs Officer
Location: Hackney Service Centre or other suitable location
Directorate: Finance and Resources
Service Area: Benefits and Housing Needs
Grade: SO2
Responsible To: Operations Manager
Working Arrangement: Flexible working required, including site visits across the borough

Hackney Council is seeking a committed and knowledgeable Benefits and Housing Needs Officer to join its dedicated team. This is a fantastic opportunity to make a real impact in the lives of residents, providing crucial support and delivering essential services across housing, homelessness prevention, benefits, and welfare.

Key Responsibilities:
Assess and process Housing Benefit, Council Tax Reduction, Discretionary Housing Payments, and welfare reform schemes

Provide housing advice and homelessness prevention support, including full assessments and the provision of temporary accommodation

Manage applications for the Housing Register, allocations, lettings, and social housing initiatives

Oversee temporary accommodation, including property procurement, contract performance, and financial management

Respond to and manage complaints, Member and MP enquiries, and Freedom of Information requests

Mentor colleagues and contribute to the development of high-performing, customer-focused services

Conduct customer interviews and home visits to verify information and provide support


What We're Looking For:
Substantial experience in one or more of the following:

Homelessness assessments and prevention

Temporary accommodation management

Housing supply and procurement

Lettings and housing allocations

Housing Benefit and Council Tax Reduction schemes

Discretionary payments

Strong understanding of relevant legislation, case law, and local government practices

Excellent communication and negotiation skills with both internal and external stakeholders

Ability to manage complex workloads and competing priorities

Skilled in data management, financial monitoring, and use of IT systems

Committed to equality, confidentiality, and high standards of service

Eden Brown Synergy is an equal opportunities employer.

Eden Brown Limited is a limited company registered in England and Wales with registered number 3643845. Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of nGAGE Specialist Recruitment Limited T/A nGAGE Talent. Please consider the environment before printing this e-mail. This message is intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. We take reasonable precautions to ensure no viruses are present in this email but cannot accept responsibility for any loss or damage sustained as a result of computer viruses and the recipient must ensure that the email (and attachments) are virus free.