Division: Adults Service Delivery
Client: Stoke-on-Trent City Council
Learn how the EBS Service Delivery Team helps a Local Authority save £420K by managing overdue reviews.
Client Background
The Adult and Social Care Department of Stoke-on-Trent City Council is dedicated to supporting a diverse population. They ensure timely, appropriate care for all service users and deliver tailored support to meet individual needs.
The Challenges
Stoke-on-Trent faced a significant backlog of overdue annual reviews in Adult Social Care due to recruitment and retention challenges, and financial pressures. High turnover and unfilled positions, coupled with budget constraints, have led to inadequate workforce capacity. This affects timely and appropriate care, performance monitoring, and quality assurance. The backlog also hampers effective communication, compromising the well-being of those relying on these critical services.
- Overdue annual reviews
- Recruitment and retention challenges
- Financial pressures
- Inadequate workforce capacity
- Timely and appropriate care
- Performance monitoring
- Quality assurance
- Effective communication
The Solution
Tailor-Made Service Delivery: Crafted and executed a bespoke solution meeting specific needs, aligning service delivery with company goals. Mobilisation streamlined to 2 weeks for rapid deployment with minimal disruption.
Quality Assurance: Implemented rigorous systems for high standards, including audits, feedback, and continuous improvement.
Reflective Supervision: Added reflective sessions for oversight and support, fostering improvement strategies.
Candidate Matching
EBS executed the following activities:
Conducted 502 strengths- based reviews, focusing on leveraging candidates' strengths for optimal matches.
Ensured high-quality assessments and maintained transparent communication.
Adhered to timelines for timely reviews, enhancing decision-making with data-driven insights.
Streamlined recruitment eased internal workforce pressure.
The Results
- EBS achieved notable results:
- Reduced workforce pressures
- High-quality assessments
- Robust quality assurance
- Enhanced decision-making
This case study showcases how EBS's tailored strategies and effective execution successfully addressed the Stoke-on-Trent CC’s recruitment challenges, delivering measurable outcomes and positive client feedback.