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To lead on prevention and intervention to help our residents sustain their tenancies. Our Team is based within... Read more

To lead on prevention and intervention to help our residents sustain their tenancies. Our Team is based within the Housing Tenancy Management Team, and will work with internal and external stakeholders to contribute directly to Hillingdon's vision to keep communities safe. You will have a clear focus on intervening and resolving reports of ASB and Domestic Abuse, referrals/signposting will be made quickly and accurately, supporting residents, particularly vulnerable residents to ensure tenants feel safe in their homes. Developing strong partnerships with internal and external agencies to assess and manage risk and employ a range of intervention and support measures to mitigate risk to residents and tenancies to secure positive outcomes. Duties and responsibilities Address reports of ASB and Domestic Abuse Casework Supporting victims of Domestic abuse within both HRA and General needs stock, ensuring each victim is robustly risk assessed, referred to the appropriate support agencies and receives a tailored safety plan with the implementation of safety measures. Attend meetings, working closely with internal and external stakeholders to identify and implement solutions to ASB cases Deliver a resident-focused response service to ASB complaints and breaches of tenancy/lease agreement Create and manage effective action plans to ensure resolution of ASB cases Utilise current legislation and good practice to take preventative and and/legal action required to resolve ASB cases, including mediation services Carry out interviews with complainants, witnesses, and alleged perpetrators of ASB Prepare and serve legal notices and prepare cases for court and represent the Organisation as necessary. Take ownership of service queries, ensuring a positive customer experience for residents Communicate effectively with victims, their families and perpetrators, ensuring that their views are heard and recorded accurately. Establish rapport and build a respectful, honest and safe relationship with victims, their families where appropriate and perpetrators as needed. Provide and present complex written and verbal reports which are concise, informative and based on analysis of evidence and assessed need. Ensure all matters in respect of child and adult safeguarding are dealt with promptly, effectively and in line with operating procedures. Provide high quality short and longer-term management of complex and high-risk case work associated with vulnerable perpetrators of anti-social behaviour and abuse. Key Skills and Requirements include: - Full driving licence and use of a vehicle at all times. Experience of working in the public sector managing Tenancy related breaches . Post is Office basedEden Brown Synergy is an equal opportunities employer. Eden Brown Limited is a limited company registered in England and Wales with registered number 3643845. Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of nGAGE Specialist Recruitment Limited T/A nGAGE Talent. Please consider the environment before printing this e-mail. This message is intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. We take reasonable precautions to ensure no viruses are present in this email but cannot accept responsibility for any loss or damage sustained as a result of computer viruses and the recipient must ensure that the email (and attachments) are virus free. Read less

Housing advice & homeless prevention officer - Hillingdon - £27.58 p/h um Role Purpose: The Housing Advice &... Read more

Housing advice & homeless prevention officer - Hillingdon - £27.58 p/h um Role Purpose: The Housing Advice & Homeless Prevention Officer will play a key role in delivering proactive housing advice, supporting residents in crisis, and preventing homelessness. The post-holder will manage a caseload, offering tailored housing solutions, including security of tenure, low-cost home ownership, and advice on move-on options. The officer will work directly with individuals to navigate housing options and ensure clients are supported in accessing a wide range of services, while maintaining statutory compliance and achieving team targets.Eden Brown Synergy is an equal opportunities employer. Eden Brown Limited is a limited company registered in England and Wales with registered number 3643845. Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of nGAGE Specialist Recruitment Limited T/A nGAGE Talent. Please consider the environment before printing this e-mail. This message is intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. We take reasonable precautions to ensure no viruses are present in this email but cannot accept responsibility for any loss or damage sustained as a result of computer viruses and the recipient must ensure that the email (and attachments) are virus free. Read less

Management of the Estates team, within Property Services ensuring agreed team plans and performance targets are delivered and... Read more

Management of the Estates team, within Property Services ensuring agreed team plans and performance targets are delivered and that a culture of 'putting our residents first' is maintained. The role holds responsibility for manging income from assets and debt, negotiating rents, leases and terms and for the Council's annual Asset Valuation Programme. Provide leadership and management for a range of defined services: Managing the Council's commercial/investment asset portfolio Driving income generation from the portfolio Managing income from assets and debt Managing and negotiating rent reviews and lease/ licences/ terms of occupation Delivering the annual Asset Valuation Programme Overseeing all surveying works undertaken on behalf of the Estates team Overseeing the management of the Council's garage assets management Addressing any backlogs relating to estates management Ensure appropriate response to complaints and member enquiries within agreed timescales. Lead on required action and ensure analysis of complaints and enquiries contributes to service planning.Eden Brown Synergy is an equal opportunities employer. Eden Brown Limited is a limited company registered in England and Wales with registered number 3643845. Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of nGAGE Specialist Recruitment Limited T/A nGAGE Talent. Please consider the environment before printing this e-mail. This message is intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. We take reasonable precautions to ensure no viruses are present in this email but cannot accept responsibility for any loss or damage sustained as a result of computer viruses and the recipient must ensure that the email (and attachments) are virus free. Read less

A job brief - covering the key tasks to be completed in 3-6 months: Leading on TA complaints... Read more

A job brief - covering the key tasks to be completed in 3-6 months: Leading on TA complaints and members enquiries Liaising with managing agents and internal colleagues to ensure suitability of temporary accommodation Working closely with our team of property inspectors to drive up the quality of temporary accommodation Providing excellent customer service to our residentsEden Brown Synergy is an equal opportunities employer. Eden Brown Limited is a limited company registered in England and Wales with registered number 3643845. Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of nGAGE Specialist Recruitment Limited T/A nGAGE Talent. Please consider the environment before printing this e-mail. This message is intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. We take reasonable precautions to ensure no viruses are present in this email but cannot accept responsibility for any loss or damage sustained as a result of computer viruses and the recipient must ensure that the email (and attachments) are virus free. Read less