Job Search

Council Tax Officer (Phone-Based)
Location: Enfield (Hybrid Working)
Rate: £23.77 per hour
Hours: Monday to Friday, 9:00am - 5:00pm

Join Enfield Councils Customer Operations Team
Are you an experienced Council Tax professional with excellent customer service skills? Enfield Council is looking for a knowledgeable and customer-focused Council Tax Officer to join our Customer Operations team.
As one of the first points of contact for residents, you will play a vital role in delivering a high-quality telephone and webchat service, helping customers resolve their enquiries efficiently while promoting self-service options where appropriate.

About the Role
Working within our Contact Centre, you will provide specialist advice and support on a wide range of Council Tax, Council Tax Support, Housing Benefit, and recovery enquiries. You will handle complex customer queries, ensuring residents receive accurate information and excellent service at every interaction.

Key responsibilities include:
* Providing specialist advice on Council Tax billing, collection, recovery, and Council Tax Support.
* Assisting customers with Housing Benefit enquiries.
* Delivering a professional and customer-focused service via telephone and webchat.
* Supporting customers to resolve issues at first contact whenever possible.
* Promoting and assisting customers with online self-service options.
* Maintaining up-to-date knowledge of relevant legislation, regulations, and council policies.

What Were Looking For
To be successful in this role, you will have:
* Proven experience dealing with the full range of Council Tax and Housing Benefit enquiries.
* Strong knowledge of Council Tax billing, collection, recovery processes, and support schemes.
* Experience using Civica systems, including Open Revenues and D360.
* Excellent communication and customer service skills.
* A positive, proactive approach and a genuine commitment to helping customers.
* The ability to manage complex enquiries accurately and professionally.

Working Arrangements
* Monday to Friday, 9:00am - 5:00pm.
* Hybrid working model.
* Attendance at Enfield Civic Centre required at least two days per week, with additional office attendance as required.

Why Join Enfield Council?
At Enfield Council, we are passionate about delivering outstanding services to our community. We foster a culture where customers are at the heart of everything we do, empowering our employees to:
* Work collaboratively to find solutions.
* Be open, honest, and respectful.
* Take responsibility and ownership.
* Listen, learn, and continuously improve.

If these values resonate with you, wed love to hear from you.
Equal Opportunities

Enfield Council is committed to equality, diversity, and inclusion. We welcome applications from all sections of the community and guarantee interviews for disabled applicants who meet the essential criteria for the role.

Eden Brown Synergy is an equal opportunities employer.

Eden Brown Limited is a limited company registered in England and Wales with registered number 3643845. Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of nGAGE Specialist Recruitment Limited T/A nGAGE Talent. Please consider the environment before printing this e-mail. This message is intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. We take reasonable precautions to ensure no viruses are present in this email but cannot accept responsibility for any loss or damage sustained as a result of computer viruses and the recipient must ensure that the email (and attachments) are virus free.

Interim Head of Revenues and Benefits
Central Bedfordshire Council

Office attendance (across CBC) is expected, but will typically be once per week

We want someone who has previous experience of working at senior leadership level as this role is leading a high performing service, overseeing the full scope of statutory Revenues and Benefits functions including Council Tax, Business Rates, Housing Benefits, Local Council Tax Support and the Councils Corporate Fraud Team.


There will be a strong focus on the collection fund, policy development and service transformation. The successful candidate will act as the Councils lead expert on Revenues and Benefits legislation, advising senior leadership and driving performance, compliance and financial stability across a large and complex service.


We know people are more than their CV, formal qualifications are not essential for this role, but what is essential is:

A proven track record of working at a senior level within a Revenues & Benefits Service
A real understanding of how to apply digital tools within services.
A strong communicator, negotiator and team player whos outcome-focused, tenacious, and always thinking broadly.
Energy, resilience, and a focus on delivery even when the going gets tough.
Authenticity. Leading teams with integrity and treating others with respect.

Eden Brown Synergy is an equal opportunities employer.

Eden Brown Limited is a limited company registered in England and Wales with registered number 3643845. Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of nGAGE Specialist Recruitment Limited T/A nGAGE Talent. Please consider the environment before printing this e-mail. This message is intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. We take reasonable precautions to ensure no viruses are present in this email but cannot accept responsibility for any loss or damage sustained as a result of computer viruses and the recipient must ensure that the email (and attachments) are virus free.

Job Title: Debt Recovery Team Leader
Location: Brent

NOT A CREDIT CONTROL POSITION

Are you a strategic leader with a passion for driving performance and improving financial outcomes? Brent Council is seeking a Debt Recovery Team Leader to oversee and optimise the recovery of multiple debt portfolios, including Housing Benefit Overpayments, Adult Social Care, and Sundry Debt.
About the Role:

As the Debt Recovery Team Leader, you will:
* Manage Debt Portfolios: Ensure effective, timely, and consistent recovery activity across assigned portfolios.
* Ensure Compliance: Operate within legislative frameworks, case law, and Council policies, safeguarding our financial position.
* Lead Operational Performance: Deliver the Council's Debt Recovery Strategy, enhancing recovery outcomes and reducing bad debt.
* Motivate and Develop Staff: Lead, coach, and mentor a team of recovery staff, managing performance, conduct, and attendance.
* Drive Performance Targets: Set and monitor recovery targets, addressing underperformance promptly to achieve high standards.
* Optimise Recovery Processes: Apply appropriate recovery methods, agree repayment arrangements, and maintain a strong understanding of debt legislation and best practice.
* Collaborate for Improvement: Work with internal teams and external partners to resolve operational issues and enhance service delivery.
* Analyse and Communicate Data: Monitor performance, identify trends, and provide evidence-based insights to support informed decision-making.

What We're Looking For:

* Experience managing debt recovery teams or portfolios.
* Strong leadership and coaching skills.
* Excellent knowledge of debt legislation and recovery best practices.
* Strong analytical skills with the ability to present clear insights.
* A collaborative, solution-focused approach to service improvement.

Why Join Us?
Brent Council offers a supportive and dynamic environment, where your leadership can make a real difference in protecting public finances and improving outcomes for our community.

Eden Brown Synergy is an equal opportunities employer.

Eden Brown Limited is a limited company registered in England and Wales with registered number 3643845. Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of nGAGE Specialist Recruitment Limited T/A nGAGE Talent. Please consider the environment before printing this e-mail. This message is intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. We take reasonable precautions to ensure no viruses are present in this email but cannot accept responsibility for any loss or damage sustained as a result of computer viruses and the recipient must ensure that the email (and attachments) are virus free.

Council Tax Manager
Location: Tower Hamlets
Rate: £316.47 UMB per day
We are seeking an experienced Council Tax Manager to join a local authority team in Tower Hamlets. This is an excellent opportunity for a skilled revenues professional to lead and support the effective delivery of council tax services, ensuring high standards of customer service, compliance, and operational performance.

Key Responsibilities:
* Manage and oversee day-to-day council tax operations and service delivery
* Provide leadership, guidance, and support to revenues teams
* Ensure accurate billing, collection, recovery, and account management processes
* Monitor performance against targets and implement service improvements
* Handle complex council tax enquiries, escalations, and statutory matters
* Work collaboratively with internal teams and external stakeholders
* Ensure compliance with relevant legislation, policies, and procedures

Essential Experience:
* Strong experience within council tax/revenues in a local authority environment
* Proven ability to manage teams and deliver effective services
* In-depth knowledge of council tax legislation, regulations, and processes
* Excellent analytical, organisational, and communication skills
* Experience managing change and improving service performance

Contract Details:
* Role: Council Tax Manager
* Location: Tower Hamlets
* Rate: £316.47 UMB per day
* Working Pattern: Full-time

If you are an experienced revenues professional looking for your next challenge, we would love to hear from you.

Eden Brown Synergy is an equal opportunities employer.

Eden Brown Limited is a limited company registered in England and Wales with registered number 3643845. Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of nGAGE Specialist Recruitment Limited T/A nGAGE Talent. Please consider the environment before printing this e-mail. This message is intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. We take reasonable precautions to ensure no viruses are present in this email but cannot accept responsibility for any loss or damage sustained as a result of computer viruses and the recipient must ensure that the email (and attachments) are virus free.

Revenues & Benefits Systems Officer - Elmbridge

Full/time | 36 hours per week | Monday-Friday | Office/based (review possible part home working after initial month)

We are seeking a Benefits professional with significant experience and a strong background in benefit assessment who is ready to progress into a Revenues & Benefits Systems Officer role. This position is ideal for someone who understands the operational side of Benefits and wants to move into a more technical, systems?focused career path.

The role centers on maintaining, developing, and improving our Benefits systems, ensuring accuracy, efficiency, and compliance across all processes. You will work closely with operational teams, IT, and external suppliers to support system changes, testing, upgrades, and data quality.


Skills & Experience

We are looking for someone with:

significant Benefits assessment experience (HB/CTR or equivalent)
Strong understanding of Benefits legislation, workflows, and operational processes
Good working knowledge of Excel (lookups, pivot tables, data manipulation)
Familiarity with any of the following is an advantage:

QBF
SQL
CAKE/HBAP
Quality Assurance
Appeals
End?of?Year processes

We do not expect you to have all the technical skills from day one. We will invest in training and development for the right candidate who brings strong Benefits knowledge and a willingness to learn.

Eden Brown Synergy is an equal opportunities employer.

Eden Brown Limited is a limited company registered in England and Wales with registered number 3643845. Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of nGAGE Specialist Recruitment Limited T/A nGAGE Talent. Please consider the environment before printing this e-mail. This message is intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. We take reasonable precautions to ensure no viruses are present in this email but cannot accept responsibility for any loss or damage sustained as a result of computer viruses and the recipient must ensure that the email (and attachments) are virus free.

Benefits Officer - Wolverhampton

We are looking for a dedicated and customer-focused Financial Support & Benefits Officer to join our team. In this role, you will work directly with residents to help them manage their housing costs by providing guidance, financial support, and administering key support schemes.

The primary purpose of this role is to support clients in paying their rent and council tax through the provision of financial assistance, including the administration of Discretionary Financial Support Schemes, as well as offering information and signposting to wider financial inclusion services.
You will play a vital role in ensuring residents receive the correct financial support at the right time while maintaining compliance with national legislation and council policies.

Key Responsibilities
Housing Benefit & Council Tax Reduction
* Conduct interviews with residents to understand their financial circumstances and provide high-quality, tailored advice regarding benefit entitlements administered by both national and local government.
* Assess claims for Housing Benefit and Council Tax Reduction in line with legislation, council policies, and procedures.
* Work with clients to resolve queries relating to their benefit claims.
* Carry out in-claim accuracy reviews to ensure the correct award is made to the correct individual at the appropriate time.
* Review or supersede previous decisions when new information is provided by clients.
* Refer cases of suspected irregularity to the Single Fraud Investigation Service (SFIS) and respond to requests for information or evidence, implementing investigation outcomes where required.
Discretionary Financial Support Schemes
* Work directly with residents to administer applications for discretionary financial support including:
o Discretionary Housing Payments
o Homelessness Prevention Grants and Loans
o Any additional schemes introduced nationally or locally.
* Assess claims for discretionary financial assistance in accordance with national legislation, council policies, and local procedures.

What We're Looking For
* Strong customer service and communication skills.
* Ability to assess financial information accurately and make evidence-based decisions.
* Knowledge of Housing Benefit, Council Tax Reduction, or similar welfare systems (desirable).
* Experience working with vulnerable residents or providing financial advice/support (desirable).
* Ability to work within legislation, policies, and strict deadlines.

Eden Brown Synergy is an equal opportunities employer.

Eden Brown Limited is a limited company registered in England and Wales with registered number 3643845. Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of nGAGE Specialist Recruitment Limited T/A nGAGE Talent. Please consider the environment before printing this e-mail. This message is intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. We take reasonable precautions to ensure no viruses are present in this email but cannot accept responsibility for any loss or damage sustained as a result of computer viruses and the recipient must ensure that the email (and attachments) are virus free.

Benefits Officer - Wolverhampton

We are looking for a dedicated and customer-focused Financial Support & Benefits Officer to join our team. In this role, you will work directly with residents to help them manage their housing costs by providing guidance, financial support, and administering key support schemes.

The primary purpose of this role is to support clients in paying their rent and council tax through the provision of financial assistance, including the administration of Discretionary Financial Support Schemes, as well as offering information and signposting to wider financial inclusion services.
You will play a vital role in ensuring residents receive the correct financial support at the right time while maintaining compliance with national legislation and council policies.

Key Responsibilities
Housing Benefit & Council Tax Reduction
* Conduct interviews with residents to understand their financial circumstances and provide high-quality, tailored advice regarding benefit entitlements administered by both national and local government.
* Assess claims for Housing Benefit and Council Tax Reduction in line with legislation, council policies, and procedures.
* Work with clients to resolve queries relating to their benefit claims.
* Carry out in-claim accuracy reviews to ensure the correct award is made to the correct individual at the appropriate time.
* Review or supersede previous decisions when new information is provided by clients.
* Refer cases of suspected irregularity to the Single Fraud Investigation Service (SFIS) and respond to requests for information or evidence, implementing investigation outcomes where required.
Discretionary Financial Support Schemes
* Work directly with residents to administer applications for discretionary financial support including:
o Discretionary Housing Payments
o Homelessness Prevention Grants and Loans
o Any additional schemes introduced nationally or locally.
* Assess claims for discretionary financial assistance in accordance with national legislation, council policies, and local procedures.

What We're Looking For
* Strong customer service and communication skills.
* Ability to assess financial information accurately and make evidence-based decisions.
* Knowledge of Housing Benefit, Council Tax Reduction, or similar welfare systems (desirable).
* Experience working with vulnerable residents or providing financial advice/support (desirable).
* Ability to work within legislation, policies, and strict deadlines.

Eden Brown Synergy is an equal opportunities employer.

Eden Brown Limited is a limited company registered in England and Wales with registered number 3643845. Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of nGAGE Specialist Recruitment Limited T/A nGAGE Talent. Please consider the environment before printing this e-mail. This message is intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. We take reasonable precautions to ensure no viruses are present in this email but cannot accept responsibility for any loss or damage sustained as a result of computer viruses and the recipient must ensure that the email (and attachments) are virus free.

Benefits & Welfare Officer Workingham

We are looking for a dedicated and customer-focused Financial Support & Benefits Officer to join our team. In this role, you will work directly with residents to help them manage their housing costs by providing guidance, financial support, and administering key support schemes.

The primary purpose of this role is to support clients in paying their rent and council tax through the provision of financial assistance, including the administration of Discretionary Financial Support Schemes, as well as offering information and signposting to wider financial inclusion services.
You will play a vital role in ensuring residents receive the correct financial support at the right time while maintaining compliance with national legislation and council policies.

Key Responsibilities
Housing Benefit & Council Tax Reduction
* Conduct interviews with residents to understand their financial circumstances and provide high-quality, tailored advice regarding benefit entitlements administered by both national and local government.
* Assess claims for Housing Benefit and Council Tax Reduction in line with legislation, council policies, and procedures.
* Work with clients to resolve queries relating to their benefit claims.
* Carry out in-claim accuracy reviews to ensure the correct award is made to the correct individual at the appropriate time.
* Review or supersede previous decisions when new information is provided by clients.
* Refer cases of suspected irregularity to the Single Fraud Investigation Service (SFIS) and respond to requests for information or evidence, implementing investigation outcomes where required.
Discretionary Financial Support Schemes
* Work directly with residents to administer applications for discretionary financial support including:
o Discretionary Housing Payments
o Homelessness Prevention Grants and Loans
o Any additional schemes introduced nationally or locally.
* Assess claims for discretionary financial assistance in accordance with national legislation, council policies, and local procedures.

What We're Looking For
* Strong customer service and communication skills.
* Ability to assess financial information accurately and make evidence-based decisions.
* Knowledge of Housing Benefit, Council Tax Reduction, or similar welfare systems (desirable).
* Experience working with vulnerable residents or providing financial advice/support (desirable).
* Ability to work within legislation, policies, and strict deadlines.

Eden Brown Synergy is an equal opportunities employer.

Eden Brown Limited is a limited company registered in England and Wales with registered number 3643845. Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of nGAGE Specialist Recruitment Limited T/A nGAGE Talent. Please consider the environment before printing this e-mail. This message is intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. We take reasonable precautions to ensure no viruses are present in this email but cannot accept responsibility for any loss or damage sustained as a result of computer viruses and the recipient must ensure that the email (and attachments) are virus free.

Business Rates Officer
Location: Remote
Rate: £28 UMB per hour


Contract: Temporary / Contract Opportunity
We are currently recruiting for an experienced Business Rates Officer to join a busy Revenues team on a fully remote basis. This is an excellent opportunity for a motivated professional with strong knowledge of business rates administration and local authority processes.

Key Responsibilities
* Administer and maintain accurate Business Rates accounts
* Process billing, amendments, reliefs, exemptions, and recovery actions
* Handle customer enquiries by phone and email in a professional manner
* Ensure compliance with current legislation and council policies
* Liaise with internal departments, external agencies, and ratepayers
* Support workload targets and service delivery standards

Requirements
* Previous experience working within Business Rates / NNDR for a local authority
* Good understanding of relevant legislation and procedures
* Experience using revenues systems such as NEC, Capita, Civica, or Academy preferred
* Strong communication and organisational skills
* Ability to work independently in a remote environment

What's on Offer
* Fully remote working
* Competitive rate of £28 UMB per hour
* Flexible contract opportunity
* Supportive team environment
* Immediate start available

To apply or find out more, please get in touch with your updated CV today.

Eden Brown Synergy is an equal opportunities employer.

Eden Brown Limited is a limited company registered in England and Wales with registered number 3643845. Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of nGAGE Specialist Recruitment Limited T/A nGAGE Talent. Please consider the environment before printing this e-mail. This message is intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. We take reasonable precautions to ensure no viruses are present in this email but cannot accept responsibility for any loss or damage sustained as a result of computer viruses and the recipient must ensure that the email (and attachments) are virus free.

Council Tax Billing Officer - West Northants - £27 UMB P/H

To be responsible for accurate and timely administration of Council Tax Billing in accordance with legislation and to maximise collection of Council Tax.

To deal directly with customers and stakeholders over the phone, in writing as required to provide an excellent service to residents.

To maintain an up to date knowledge of Council Tax legislation and case law to enable accurate billing and to maximise collection

To work as a team member and to contribute ideas to assist in improving the work and customer experience.

Provide a high quality and customer focused service giving advice on Council Tax through face to face interviews, telephone, electronic channels as required and to liaise with other internal teams and external agencies as required.

Prioritise and manage own workloads to ensure objectives and targets are achieved and customer requirements are met
.
To comply with new and existing Council tax legislation and working practices and to be familiar with the Local Council tax Reductions scheme.

Eden Brown Synergy is an equal opportunities employer.

Eden Brown Limited is a limited company registered in England and Wales with registered number 3643845. Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of nGAGE Specialist Recruitment Limited T/A nGAGE Talent. Please consider the environment before printing this e-mail. This message is intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. We take reasonable precautions to ensure no viruses are present in this email but cannot accept responsibility for any loss or damage sustained as a result of computer viruses and the recipient must ensure that the email (and attachments) are virus free.