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DETAILED TASK PROFILE


Operate Part 2 of the Housing Act 2014 and the associated current Code of Guidance.



Investigate all enquiries from persons homeless or threatened with homelessness, to assess their needs and to ensure satisfactory completion of all homeless duties required under the above legislation.



Ensure that adequate homelessness prevention measures are carried out.



Organise and maintain accurate records, statistics and administrative systems and ensure procedures are properly carried out.



Refer homeless households and authorise placements to the Emergency Housing team.



Provide advice on all housing related issues which includes providing customers with detailed advice and assistance on homelessness, housing options, the prevention of homelessness and other housing issues such as the legality of tenancy agreements, matrimonial/housing law, etc.



Work closely with the Housing Register Team with regard to the re-housing requirements of Homeless prevention cases.



Liaise with all other relevant agencies, statutory and voluntary in completing enquiries and the general management of the service, for example Department for Work and Pensions, Police, Probation, Housing Benefits and Domestic Violence Services.



Assist with the preparation of detailed reports on individual cases when required.



Contribute to regular reviews/updates of the Homelessness policies and procedures.



Participate in corporate initiatives for improving service delivery of customer services, including occasional assistance with training and information sessions.



Participate in the implementation of new initiatives in relation to the development of the service, e.g. Caerphilly Website, Focus Groups etc.



Maintain a detailed understanding of the policies, procedures and legislation relating to Homelessness, Housing and Benefit changes and implement them effectively.



Responsible for the referral of households to benefit from financial assistance from various funding resources available.



Ensure management of case files in an efficient manner in accordance with specified timescales.



Make complex decisions relating to homelessness in accordance with legislation and guidance and accurately record the decision making process.



Remain calm and measured in extremely challenging circumstances whilst continuing to provide housing advice.



Act as an advocate in tenancy disputes between landlords and tenants.



React immediately to legal challenges made on behalf of clients.



Compile risk assessments on clients referred to the Emergency Housing Team.



Participate in the Homelessness Out of Hours Standby service.

To apply reach out to me on :

02030471496

Eden Brown Synergy is an equal opportunities employer.

Eden Brown Limited is a limited company registered in England and Wales with registered number 3643845. Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of nGAGE Specialist Recruitment Limited T/A nGAGE Talent. Please consider the environment before printing this e-mail. This message is intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. We take reasonable precautions to ensure no viruses are present in this email but cannot accept responsibility for any loss or damage sustained as a result of computer viruses and the recipient must ensure that the email (and attachments) are virus free.