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Core responsibilities:

To provide the first point of contact for customers in relation to all aspects of Housing Management and provide administrative support to the Housing Management team.

* Daily contact with tenants and their representatives concerning any aspect of Housing Management and conditions of tenancy.

* To have knowledge of policies and procedures for dealing with breaches of conditions of tenancy, particularly anti-social behavior and rent arrears in order to assist the Housing Officers to provide advice and information to customers.

* To undertake all aspects of the Right to Buy and Mutual Exchange cases, including the property inspection.

Additional responsibilities:

* To always see the service through the eyes of the customer and make suggestions for improvement where appropriate
* To carry out duties efficiently and effectively
* To constantly challenge own performance and make improvements
* To help build pride, passion and reputation for NWLDC
* To participate in the Council's appraisal scheme and to undertake any necessary training and development as identified for the job role
* To ensure high standards of health and safety practice are maintained in accordance with council policy, including the health and safety and welfare at work of themselves and colleagues.
* To promote the Councils Equality and Diversity Policy to ensure service provision and employment practices are non-discriminatory.
* To undertake any other reasonable tasks appropriate to the grading of the post and as required by the line manager
* To assist in the event of a civil emergency in any way as instructed.

In all of our jobs, there are core duties and peripheral duties - the ones which the team undertakes and are the responsibility of all.

To apply reach out to me on :

02030471496

Eden Brown Synergy is an equal opportunities employer.

Eden Brown Limited is a limited company registered in England and Wales with registered number 3643845. Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of nGAGE Specialist Recruitment Limited T/A nGAGE Talent. Please consider the environment before printing this e-mail. This message is intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. We take reasonable precautions to ensure no viruses are present in this email but cannot accept responsibility for any loss or damage sustained as a result of computer viruses and the recipient must ensure that the email (and attachments) are virus free.

This role is based in Coalville and involves visiting sites around the district of North West Leicestershire
Please see the Job Description attached - The individual will have responsibility for conducting surveys, providing opinion and working with schedulers to ensure that work is assessed, triaged and completed within effective timescales

Eden Brown Synergy is an equal opportunities employer.

Eden Brown Limited is a limited company registered in England and Wales with registered number 3643845. Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of nGAGE Specialist Recruitment Limited T/A nGAGE Talent. Please consider the environment before printing this e-mail. This message is intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. We take reasonable precautions to ensure no viruses are present in this email but cannot accept responsibility for any loss or damage sustained as a result of computer viruses and the recipient must ensure that the email (and attachments) are virus free.