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Principal Officer - Repairs - Charnwood - £29.02 p/h umb

OB DESCRIPTION
JOB TITLE: Principal Officer - Repairs
GRADE: PO2
SERVICE: Landlord Services
BASE/LOCATION: Southfield Road Offices, Loughborough � Agile Working
POST NUMBER: M493
RESPONSIBLE FOR: Repairs Team Leaders, Operatives, and Business Support Team
JOB PURPOSE
Deliver a high-quality customer focussed repairs service.
ROLE SPECIFIC DUTIES & RESPONSIBILITIES
� Lead the responsive repairs team, maximising the productivity of in-house labour, and
manage external contractors to deliver a high-quality repairs service.
� Lead the Business Support Team to support delivery of a high-quality repairs and voids
service.
� Work closely with colleagues across the Council including those in voids, tenancy
management, and the wider repairs and investment team, monitoring all repairs, from
identification to completion.
� Manage disrepair claims and customer complaints.
� Proactively identify opportunities to improve performance and implement agreed
initiatives to support the fast and efficient progression and completion of repairs.
� Deliver a high quality and safe repairs service, achieving compliance with regulatory and
locally set standards and a high level of customer satisfaction.
� Produce and analyse management and performance information, and customer insight to
identify and deliver improvements.
� Lead meetings, and support effective communication between internal departments,
colleagues, and contractors, to support the fast and efficient progression and completion
of repairs.
� Provide cover in the absence of the Principal Officer - Voids.

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CORE REQUIREMENTS
� Champions the Vision and Values of Charnwood Borough Council and works with
members and staff from across the organisation in the best interests of the residents of the
borough and the Council.
� Responsible for managing the operational performance of the service area of responsibility
in line with agreed corporate business and service plan objectives, key performance
indicators, and service standards, including planning, budgetary processes, and risk
management.
� Leads, manages, and develops colleagues and team/s effectively within the service area
of responsibility to support the provision of excellent services.
� Provides support to and deputises for the Repairs and Investment Manager on specific
matters as required.
� Manages the revenue and capital budgets within the service area of responsibility.
� Maintains effective and productive working relationships with colleagues and external
partners.
� Is committed to delivering appropriate services to all service users, inclusively and without
discrimination.
� Develops, implements, and reviews, relevant risk assessments in the service area of
responsibility.
� Ensures that as far as reasonably practicable the Council�s safeguarding policies and
processes are embedded and adhered to in the service area of responsibility.
� Embeds good data protection practice in the service area of responsibility.
� Responsible for protecting and managing information securely, and reporting breaches or
suspected information security breaches, in line with Council policies.
SPECIAL FACTORS & CONDUCT
� This job profile sets out the principal duties associated with this post at the time it was
drawn up but is not intended to constitute an exhaustive list.
� The postholder will be required to undertake duties and responsibilities as required that
are commensurate with this role, and which may vary from time to time.
� A driving licence and access to a vehicle to travel throughout the borough.
3
PERSON SPECIFICATION
Our Values
Our Charnwood Culture Framework is a set of core values that run through the way we work
and the way we lead others. Our Leaders and Managers drive the Charnwood culture,
demonstrating our values and ensuring the �essence� of Charnwood is understood by all.
QUALIFICATIONS
Essential
� A relevant construction-related qualification i.e., degree/membership of RICS/CIOB, or
equivalent experience in the sections below.
Desirable
� Evidence of continuing personal and professional development relevant to the role.
EXPERIENCE & SKILLS
Essential
� Experience of managing high-quality property repairs services.
� Extensive experience, knowledge, and understanding of property repairs programmes and
delivery.
� Experience of leading and managing a team, and ability to motivate, and empower others
to achieve high performance in all circumstances and foster a positive working
environment.
� Ability to direct, control, and manage resources, including both in-house and contracted
labour and services, and associated budgets.
� Ability to find and implement creative and innovative solutions to problems and improve
processes.
� Experience of working across teams to deliver shared aims and objectives.
� Experience of identifying, monitoring, and managing risk.
� Knowledge of legislation and best practice in construction health and safety.
� Ability to prepare, interpret, develop, and report on performance data.
� Excellent numeracy and literacy skills.
� Computer literate with the ability to interpret computer information
systems and asset databases.
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� Ability to understand and interpret budgetary information.
5
LEADERSHIP BEHAVIOURS
Prepared by:
Director of Housing and Wellbeing
Date: July 2023
WORKING WITH OTHERS
� Works successfully and collegiately with
colleagues and partners, recognising how
provision of services impacts upon others.
� Proactively identifies and maximises
opportunities to work with partners and
communities to deliver high-quality services.
� Motivates others to engage with the
Council�s strategic priorities.
LEADERSHIP
� Demonstrates vision and passion for the
Council and the Borough.
� Embodies the Council�s Values.
� Provides effective and timely management
and supports colleagues and teams to
achieve common goals.
CUSTOMER SERVICE
� Integrates the customer experience into
service design.
� Promotes a customer-centric organisational
culture.
� Appreciates the value of feedback from
stakeholders and acts upon this to ensure
the needs of diverse communities are met.
INCLUSIVITY AND DIVERSITY
� Promotes an inclusive working environment.
� Recognises the value of equality, diversity,
and inclusion in delivering excellent
services.
� Respects the life experiences of others.
CONTINUOUS IMPROVEMENT
� Takes an outcomes-focused approach and
uses evidence to underpin decision-making.
� Regularly reviews services to ensure they
continue to meet the needs of the Council,
stakeholders, and communities.
� Critically evaluates and proposes actions to
achieve service improvements and leads on
implementation with confidence and
commitment.

To apply reach out to me on :

02030471496

Eden Brown Synergy is an equal opportunities employer.

Eden Brown Limited is a limited company registered in England and Wales with registered number 3643845. Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of nGAGE Specialist Recruitment Limited T/A nGAGE Talent. Please consider the environment before printing this e-mail. This message is intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. We take reasonable precautions to ensure no viruses are present in this email but cannot accept responsibility for any loss or damage sustained as a result of computer viruses and the recipient must ensure that the email (and attachments) are virus free.

Join our dedicated team as a Senior Social Worker in the Loughborough Safeguarding unit, where you will play a pivotal role in protecting vulnerable children and families within the Leicestershire community. In this challenging yet rewarding position, you will lead assessments, develop care plans, and ensure the implementation of safeguarding measures to promote the welfare of children at risk.

Your key responsibilities will include:

To be successful in this role, you must possess the following essential qualifications and skills:

In addition to a competitive salary, we offer a range of benefits designed to support your professional development and well-being, including:

If you are passionate about making a difference in the lives of children and families and are ready to take the next step in your social work career, we encourage you to apply for the Senior Social Worker position in Loughborough Safeguarding today.

Damp and Mould Surveyor (Social Housing)

Service Area
Housing / Property & Asset Management / Repairs and Maintenance

Reports To
Senior Surveyor / Asset Manager / Repairs & Maintenance Manager

Purpose of the Role
To protect tenants' health and wellbeing by proactively identifying, diagnosing, and specifying effective solutions for damp, mould, and condensation issues across the council's housing stock, ensuring compliance with statutory obligations, housing standards, and best practice.

Key Responsibilities
Property Inspection & Diagnosis
Undertake comprehensive inspections of council?owned homes to investigate reports of damp, mould growth, condensation, water ingress, and related defects
Diagnose root causes, including building defects, ventilation failures, heating performance, lifestyle factors, and environmental conditions
Assess risks under the Housing Health and Safety Rating System (HHSRS), with particular focus on vulnerable households
Remedial Works & Specification
Specify appropriate remedial works, including structural repairs, damp?proofing solutions, ventilation upgrades, insulation improvements, and mould treatment
Prepare clear schedules of work, technical specifications, and cost estimates for inclusion in repairs and planned works programmes
Ensure specifications align with council standards, Building Regulations, and approved contractor frameworks
Tenant & Stakeholder Engagement
Communicate findings and solutions clearly and sensitively to tenants, supporting resident understanding and cooperation
Provide professional advice to Housing Officers, Repairs Teams, Complaints Teams, and Environmental Health where required
Support early intervention and prevention strategies to reduce repeat cases and service demand
Compliance, Quality & Assurance
Ensure all activity complies with the Housing Act, HHSRS, Building Regulations, and council policies
Inspect works in progress and post?completion to assure quality, effectiveness, and value for money
Contribute technical input to complaints responses, Ombudsman cases, Member enquiries, and legal disrepair claims
Records & Continuous Improvement
Maintain accurate property records, inspection notes, photographs, and reports on housing management systems
Identify trends and systemic issues across the housing stock and contribute to service improvement initiatives
Support the development of damp and mould policies, procedures, and staff guidance
Knowledge and Experience
Significant experience surveying damp and mould issues within social housing or local authority settings
Strong knowledge of residential building pathology and traditional and modern construction methods
Detailed understanding of housing legislation, regulation, and landlord responsibilities
Experience working in occupied homes and managing sensitive customer situations
Skills and Competencies
Excellent diagnostic and analytical skills
Ability to explain technical findings in clear, non?technical language
Strong written skills for producing professional reports and recommendations
Customer?focused, empathetic approach aligned with public service values
Ability to manage competing priorities and work autonomously
Qualifications
Qualification in Building Surveying, Construction, Property, or related discipline (HNC/HND, degree, or equivalent experience) (desirable)
Damp, mould, or building pathology-related training or certification (desirable)
Other Requirements
Full UK driving licence and ability to travel across the housing stock
Willingness to work in occupied homes and respond to priority health?related cases
Commitment to equality, diversity, safeguarding, and data protection.

To apply reach out to me on :

02030471496

Eden Brown Synergy is an equal opportunities employer.

Eden Brown Limited is a limited company registered in England and Wales with registered number 3643845. Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of nGAGE Specialist Recruitment Limited T/A nGAGE Talent. Please consider the environment before printing this e-mail. This message is intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. We take reasonable precautions to ensure no viruses are present in this email but cannot accept responsibility for any loss or damage sustained as a result of computer viruses and the recipient must ensure that the email (and attachments) are virus free.

Stock Condition Surveyor - Job Description
Job Purpose

To carry out detailed stock condition surveys of residential properties, ensuring accurate data collection on property condition, compliance, and asset performance to support effective asset management and investment planning.

Key Responsibilities
Surveying & Data Collection
Conduct internal and external condition surveys of housing stock
Assess building elements (e.g. roofs, kitchens, bathrooms, windows, structure)
Record condition, age, and lifecycle of components
Identify defects, hazards, and required remedial works
Asset Management Support
Input survey data into asset management systems (e.g. Keystone, Northgate, Orchard)
Support development of planned maintenance programmes
Assist in forecasting future investment needs and lifecycle costs
Compliance & Health & Safety
Identify HHSRS risks (Housing Health and Safety Rating System)
Report on compliance areas such as fire safety, damp & mould, asbestos awareness
Ensure surveys meet regulatory and organisational standards
Reporting & Documentation
Produce clear and accurate survey reports
Maintain audit trails and ensure data accuracy
Provide technical advice to internal teams
Stakeholder Engagement
Liaise with tenants, residents, and contractors during surveys
Work collaboratively with asset, repairs, and compliance teams
Skills & Experience Required
Essential
Experience in stock condition surveying or property inspections
Knowledge of building construction and maintenance
Understanding of HHSRS and housing standards
Strong data collection and reporting skills
IT skills including Excel and asset management systems
Desirable
Experience working within a local authority or housing association
Knowledge of Decent Homes Standard
Familiarity with planned maintenance programmes
Qualifications
HNC/HND or degree in Building Surveying, Construction, or related field (desirable)
Relevant professional membership (e.g. RICS or CIOB - desirable)
Working Conditions
Field-based role with regular site visits
Travel across housing stock locations
Occasional hybrid/office working depending on employer

Eden Brown Synergy is an equal opportunities employer.

Eden Brown Limited is a limited company registered in England and Wales with registered number 3643845. Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of nGAGE Specialist Recruitment Limited T/A nGAGE Talent. Please consider the environment before printing this e-mail. This message is intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. We take reasonable precautions to ensure no viruses are present in this email but cannot accept responsibility for any loss or damage sustained as a result of computer viruses and the recipient must ensure that the email (and attachments) are virus free.