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About us

Waltham Forest is one of London's most dynamic boroughs diverse, ambitious, and proudly resident-focused. We are driven by a clear purpose: to support our communities and deliver high-quality, modern services that make a difference. We're also a Good Work Standard employer, committed to fairness, wellbeing, and creating an inclusive environment where people can do their best work.

About the role

This is not a desk job it's frontline, high impact work.

As a Housing Options & Assessment Officer, you'll manage a varied caseload of residents who are homeless or at risk of homelessness. You'll be responsible for assessing needs, making legally robust decisions and, crucially, identifying realistic solutions that prevent homelessness wherever possible.

You'll be working with residents who may be vulnerable, in crisis, or facing complex challenges. Success in this role requires confidence, sound judgement, emotional resilience, and the ability to stay focused under pressure.

What you'll be doing

Assess housing needs and determine statutory duties under the Homelessness Reduction Act 2018
Conduct detailed interviews (face-to-face and telephone) with residents in housing need
Produce clear, compliant statutory decision letters and Personal Housing Plans
Take proactive action to prevent homelessness, including engaging with landlords and agents
Promote a full range of housing options including private rented solutions
Work collaboratively with colleagues and partners to progress cases and remove barriers
Maintain accurate records, manage data, and contribute to service performance
What we're looking for:

This role is best suited to someone who already understands the realities of frontline housing work.

You'll need:

At least 2 years' experience in a busy Housing Options / Prevention & Assessment service
Strong working knowledge of homelessness legislation and processes
Confidence managing a complex caseload independently
The ability to make sound decisions in challenging, time pressured situations
Excellent communication skills, including handling difficult conversations with empathy and clarity
Strong organisational skills and attention to detail
Just as important:

You're resilient you can handle pressure without losing focus
You're proactive you look for solutions, not just processes
You're committed you want to make a genuine difference


To apply reach out to me on :

02030471496

Eden Brown Synergy is an equal opportunities employer.

Eden Brown Limited is a limited company registered in England and Wales with registered number 3643845. Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of nGAGE Specialist Recruitment Limited T/A nGAGE Talent. Please consider the environment before printing this e-mail. This message is intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. We take reasonable precautions to ensure no viruses are present in this email but cannot accept responsibility for any loss or damage sustained as a result of computer viruses and the recipient must ensure that the email (and attachments) are virus free.

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Tenancy Support Officer - Rugby

PURPOSE OF THE JOB

To provide intensive support to tenants who are already living in homes provided by Rugby Borough Council who have complex needs to ensure they have a support plan that meets their needs .

To provide a tenancy support service that enables tenants with complex needs to sustain their tenancy and live independently.

To contribute as a member of the wider team in creating a positive working environment.

To work as part of a multi-agency team to ensure all efforts are made to support customers in fulfilling their individual support plans.

To ensure that customer care is maintained to the agreed standards according to the Council's purpose, aims and values.

Contribute to the delivery of a comprehensive Housing Service in accordance with the Council's policies and procedures.

Work on own initiative under the general direction of the Housing Services Team Leader ..

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

Deliver tenancy support service in partnership with internal departments and external organisations to all customers referred to the service.

Develop individual support plans with customers and support them to engage and adhere to them from the start of their tenancy.

Work closely with the Housing Management, Customer Advice and Support Team to provide a seamless customer journey through the service as a whole.

Meet Best Value requirements, performance indicators, operational targets and Service action plan objectives.

Work with all customers accessing the service around income maximisation and money management.

Maintain good knowledge and understanding of the services delivered in the locality that customers are able to access.

Maintain a good understanding of benefits, grants and awards that customers could be eligible for.

Organise workloads and give guidance and support to the Tenancy Support Assistant in delivering a referral system and intensive support to tenant's in need of additional support to sustain their tenancy.

Work closely with all Housing Officers and Revenues Team to resolve any indebtedness owed to the Council.

OTHER DUTIES AND RESPONSIBILITIES

2.1 Participate in working groups to contribute to the development of the team and the housing service.

2.2 Provide, where necessary, statistical records and data in respect of the overall performance of the team to the Housing Services Team Leader or Housing Services Manager.

2.3 When requested by the Housing Services Team Leader or Senior Housing Officer to maintain a diary of events to assist in legal proceedings.

2.4 Participate in working groups to contribute to the development of the team, the housing service and policies & procedures.

2.5 Carry out established procedures in connection with fire alarms/bomb alerts and emergencies. Effectively respond to incidents of fire alarms being activated in accordance with Council policy and procedure.

2.6 Ensure any accident to staff, tenants or visitors is reported in accordance with the Council's existing health and safety procedures.

2.7 Promote tenant participation wherever possible, establishing and maintaining productive links and promoting equal opportunities within the service.

2.8 Any other reasonable duties as requested by your line manager in line with your skills and knowledge.

2.9 Be aware of health and safety legislation and so far as is reasonably practical ensure compliance with the Health and Safety Act, the Council's Safety Policy and Departmental Safety Policy.

To apply reach out to me on :

02030471496

Eden Brown Synergy is an equal opportunities employer.

Eden Brown Limited is a limited company registered in England and Wales with registered number 3643845. Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of nGAGE Specialist Recruitment Limited T/A nGAGE Talent. Please consider the environment before printing this e-mail. This message is intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. We take reasonable precautions to ensure no viruses are present in this email but cannot accept responsibility for any loss or damage sustained as a result of computer viruses and the recipient must ensure that the email (and attachments) are virus free.

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PURPOSE OF THE JOB
To lead the delivery, monitoring and continuous improvement of homelessness and housing outcomes across prevention, relief, early intervention, rough sleeping, temporary accommodation, waiting list and enabling functions, ensuring performance and outcomes align with the Local Outcomes Framework and the National Plan to End Homelessness.

The postholder will drive the Council's compliance with:

* A National Plan to End Homelessness, including the move from crisis response to prevention, targeted intervention, improved emergency responses, and long term recovery pathways.
* The Local Outcomes Framework (LOF), ensuring transparent performance, robust data, and delivery of priority homelessness outcomes measured through the same lens as central government.

1. Essential Functions and Responsibilities

1.1 Outcomes, Data & Performance (LOF Lead)

1.2 Lead delivery and monitoring of LOF homelessness and rough sleeping outcomes including:

o households with children in temporary accommodation
o families in B&B over 6 weeks
o prevention & relief success rates
o rough sleeping levels and long term rough sleepers

1.3 Responsible for Early Intervention Supervision & Casework Improvement

1.4 Supervisory responsibility includes providing day to day support, coaching and oversight to Early Intervention Officers.
1.5 Quality assure prevention activities, PHPs, early help conversations, and case recording.

1.6 Support officers to deliver high quality prevention aligned to the National Plan's universal and targeted prevention pillars.

2. Develop practice improvements based on evidence, trend analysis and client feedback.

2.1 Support and assist the Housing Advice & Enabling manager to lead on system & data quality improvement

2.2 Support and assist the delivery of the housing and homeless toolkits from MHCLG to ensure compliance and best practise delivery with all the housing advice teams.

2.3 Work with IT, Strategy and supervisors to improve system workflows (MRI/Jigsaw, In Form, waiting list systems) including reviewing and implementing artificial intelligence system use in to service design

Eden Brown Synergy is an equal opportunities employer.

Eden Brown Limited is a limited company registered in England and Wales with registered number 3643845. Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of nGAGE Specialist Recruitment Limited T/A nGAGE Talent. Please consider the environment before printing this e-mail. This message is intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. We take reasonable precautions to ensure no viruses are present in this email but cannot accept responsibility for any loss or damage sustained as a result of computer viruses and the recipient must ensure that the email (and attachments) are virus free.

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PURPOSE OF THE JOB

The main responsibilities of the post are to provide all housing management functions of the Council as far as they affect tenants to achieve the Council's housing objectives and the priorities of the Council.

To contribute as a member of a multi-functional team of housing staff to provide a seamless, qualitative and customer focused service.

To contribute as a member of the wider team in creating a positive working environment.

To ensure that customer care is maintained to the agreed standards according to the Council's purpose, aims and values.

Contribute to the delivery of a comprehensive Housing Services in accordance with the Council's policies and procedures.

Deliver the housing service in accordance with the Housing Strategy.

Work on own initiative under the general direction of the Housing Services Team Leader and Senior Housing Officer.


1. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

1.1 Provide a housing management service for all tenants of the Council's general needs properties.

1.2 Provide advice, assistance and information to tenants and the general public by way of office interviews, home visits, telephone calls, written correspondence and e-mail, efficiently and courteously with particular emphasis on customer care.


1.3 Liaise with the Senior Housing Officer and Housing Services Team Leader and other Officers of Rugby Borough Council, to ensure appropriate guidance and information is provided in the delivery of housing services and to identify and resolve any complaints or problems.

1.5 Liaise with and support new tenants in the settling in period and visit within four weeks of their moving into the property to complete a Settling in Visit.


1.6 Work with internal departments and external organisations to ensure where possible tenancies are sustained through a multi-agency approach and individual support packages.

1.7 Refer tenants to the Income Officers for specialist advise on rent payments income maximisation and rent recovery.

1.8 Complete income and expenditure exercises with customers to ensure they are in receipt of all eligible benefits and are offered assistance around their budget. Where appropriate working with partner organisations to ensure the customer has access to specialist support.

1.9 Provide support and guidance to Independent Living Co-ordinators around technical housing management functions.

1.10 Review flexible and introductory tenancies within appropriate timescales and make decisions based on the review around the rent account, anti-social behaviour and suitability of the property.

1.11 Investigate and process all housing management requests such as transfers of tenancy, mutual exchanges and succession in accordance within current legislation.

1.12 Investigate, report and act upon possible breaches of tenancy conditions using all appropriate methods including Court action to remedy breaches.

1.13 Manage and investigate complaints of anti-social behaviour and neighbour disputes and take prompt and appropriate action against offenders in conjunction with other agencies such as the police and social services. Ensure accurate records are maintained, collate witness statements and ensure we are working within current legislation.

1.14 Prepare a full evidence package in neighbour nuisance and anti-social behaviour cases for instructing legal action and following through to conclusion of any Court action.

1.15 Promote tenant participation wherever possible, establishing and maintaining productive links and promoting equal opportunities within the service.

1.16 Work with residents and other agencies to develop and maintain community agreements.

Eden Brown Synergy is an equal opportunities employer.

Eden Brown Limited is a limited company registered in England and Wales with registered number 3643845. Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of nGAGE Specialist Recruitment Limited T/A nGAGE Talent. Please consider the environment before printing this e-mail. This message is intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. We take reasonable precautions to ensure no viruses are present in this email but cannot accept responsibility for any loss or damage sustained as a result of computer viruses and the recipient must ensure that the email (and attachments) are virus free.

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Benefits Officer - Rugby

We are looking for a dedicated and customer-focused Financial Support & Benefits Officer to join our team. In this role, you will work directly with residents to help them manage their housing costs by providing guidance, financial support, and administering key support schemes.

The primary purpose of this role is to support clients in paying their rent and council tax through the provision of financial assistance, including the administration of Discretionary Financial Support Schemes, as well as offering information and signposting to wider financial inclusion services.
You will play a vital role in ensuring residents receive the correct financial support at the right time while maintaining compliance with national legislation and council policies.

Key Responsibilities
Housing Benefit & Council Tax Reduction
* Conduct interviews with residents to understand their financial circumstances and provide high-quality, tailored advice regarding benefit entitlements administered by both national and local government.
* Assess claims for Housing Benefit and Council Tax Reduction in line with legislation, council policies, and procedures.
* Work with clients to resolve queries relating to their benefit claims.
* Carry out in-claim accuracy reviews to ensure the correct award is made to the correct individual at the appropriate time.
* Review or supersede previous decisions when new information is provided by clients.
* Refer cases of suspected irregularity to the Single Fraud Investigation Service (SFIS) and respond to requests for information or evidence, implementing investigation outcomes where required.
Discretionary Financial Support Schemes
* Work directly with residents to administer applications for discretionary financial support including:
o Discretionary Housing Payments
o Homelessness Prevention Grants and Loans
o Any additional schemes introduced nationally or locally.
* Assess claims for discretionary financial assistance in accordance with national legislation, council policies, and local procedures.

What We're Looking For
* Strong customer service and communication skills.
* Ability to assess financial information accurately and make evidence-based decisions.
* Knowledge of Housing Benefit, Council Tax Reduction, or similar welfare systems (desirable).
* Experience working with vulnerable residents or providing financial advice/support (desirable).
* Ability to work within legislation, policies, and strict deadlines.

Eden Brown Synergy is an equal opportunities employer.

Eden Brown Limited is a limited company registered in England and Wales with registered number 3643845. Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of nGAGE Specialist Recruitment Limited T/A nGAGE Talent. Please consider the environment before printing this e-mail. This message is intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. We take reasonable precautions to ensure no viruses are present in this email but cannot accept responsibility for any loss or damage sustained as a result of computer viruses and the recipient must ensure that the email (and attachments) are virus free.

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Role Summary
RBC is seeking to recruit an Anti-Social Behaviour (ASB) Officer to join a busy and thriving team where flexibility, professionalism and a strong work ethic are essential.
The postholder will be responsible for managing and investigating a varied caseload of ASB matters across the borough. This includes early intervention approaches, as well as progressing cases that require formal enforcement action. You will work directly with residents, victims, and perpetrators of ASB, providing clear guidance and delivering proportionate actions to resolve issues.
The successful candidate will also be responsible for preparing legal cases, including drafting witness statements, preparing court applications for possession and injunctions, and liaising closely with the Housing Management and Legal teams.
Applicants must have a background in housing and a strong working knowledge of anti-social behaviour legislation. We are seeking someone who can confidently take ownership of complex cases from day one, with minimal supervision, and contribute effectively within a fast-paced and dynamic service.
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Key Responsibilities
* Manage a mixed caseload of routine and complex ASB and tenancy breach cases.
* Carry out thorough, evidence-based investigations into complaints and reports of ASB.
* Adopt a victim-centred and trauma-informed approach to casework.
* Identify vulnerability at the earliest opportunity and make appropriate referrals.
* Deliver a high standard of customer service in line with RBC's Customer Service Standards.
* Take full ownership of allocated cases, ensuring compliance with RBC policies, procedures, and legal frameworks.
* Prepare and submit legal applications, including ASB injunctions, Notices of Seeking Possession (NOSPs), and other enforcement tools.
* Draft clear, accurate, and effective witness statements and court documentation.
* Work collaboratively with internal teams, including Housing, Community Safety, and Legal Services.
* Liaise and build positive working relationships with external partners such as Police, Social Services, support agencies, and community groups.
* Make proactive use of all available tools and powers to prevent and resolve ASB.
* Contribute to service improvements, innovation, and "right-first-time" delivery.
* Be responsive to community needs and contribute to creating safer neighbourhoods.

Eden Brown Synergy is an equal opportunities employer.

Eden Brown Limited is a limited company registered in England and Wales with registered number 3643845. Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of nGAGE Specialist Recruitment Limited T/A nGAGE Talent. Please consider the environment before printing this e-mail. This message is intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. We take reasonable precautions to ensure no viruses are present in this email but cannot accept responsibility for any loss or damage sustained as a result of computer viruses and the recipient must ensure that the email (and attachments) are virus free.

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