Job Search

Benefits & Welfare Officer Workingham

We are looking for a dedicated and customer-focused Financial Support & Benefits Officer to join our team. In this role, you will work directly with residents to help them manage their housing costs by providing guidance, financial support, and administering key support schemes.

The primary purpose of this role is to support clients in paying their rent and council tax through the provision of financial assistance, including the administration of Discretionary Financial Support Schemes, as well as offering information and signposting to wider financial inclusion services.
You will play a vital role in ensuring residents receive the correct financial support at the right time while maintaining compliance with national legislation and council policies.

Key Responsibilities
Housing Benefit & Council Tax Reduction
* Conduct interviews with residents to understand their financial circumstances and provide high-quality, tailored advice regarding benefit entitlements administered by both national and local government.
* Assess claims for Housing Benefit and Council Tax Reduction in line with legislation, council policies, and procedures.
* Work with clients to resolve queries relating to their benefit claims.
* Carry out in-claim accuracy reviews to ensure the correct award is made to the correct individual at the appropriate time.
* Review or supersede previous decisions when new information is provided by clients.
* Refer cases of suspected irregularity to the Single Fraud Investigation Service (SFIS) and respond to requests for information or evidence, implementing investigation outcomes where required.
Discretionary Financial Support Schemes
* Work directly with residents to administer applications for discretionary financial support including:
o Discretionary Housing Payments
o Homelessness Prevention Grants and Loans
o Any additional schemes introduced nationally or locally.
* Assess claims for discretionary financial assistance in accordance with national legislation, council policies, and local procedures.

What We're Looking For
* Strong customer service and communication skills.
* Ability to assess financial information accurately and make evidence-based decisions.
* Knowledge of Housing Benefit, Council Tax Reduction, or similar welfare systems (desirable).
* Experience working with vulnerable residents or providing financial advice/support (desirable).
* Ability to work within legislation, policies, and strict deadlines.

Eden Brown Synergy is an equal opportunities employer.

Eden Brown Limited is a limited company registered in England and Wales with registered number 3643845. Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of nGAGE Specialist Recruitment Limited T/A nGAGE Talent. Please consider the environment before printing this e-mail. This message is intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. We take reasonable precautions to ensure no viruses are present in this email but cannot accept responsibility for any loss or damage sustained as a result of computer viruses and the recipient must ensure that the email (and attachments) are virus free.

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Cumberland Council is currently looking for an experienced and dedicated Social Worker to join their Child Protection Team .

Location:- Allerdale House, Workington, CA14 3YJ

Pay rate :- £45 per hour (Umbrella) + £100 expenses

Notes :- 3 days per week in office 2 days from home

Every 5 weeks is a duty week where they will have to be in office all week.

No condensed hours

Key Responsibilities:

Holding a caseload of children subject to Child Protection Plans and Children in NeedUndertaking Initial AssessmentsUndertaking Core AssessmentsUndertaking Child Protection EnquiriesUndertaking Pre-Birth AssessmentsUndertaking Parenting AssessmentsUndertaking assessmentsUndertaking Risk AssessmentsCompletion of Section 7 reports requested by Family CourtsCompletion of Section 37 reports requested by Family CourtsProviding Section 17 support to families and children in needCarrying out home visits for monitoring purposes/ to promote the welfare of and to safeguard the childrenLiaising/ Working close with partnership agencies to support the families and meet the children/ young people's needsProducing Initial Child Protection Conference reportsConvening and chairing Core Group MeetingsInitiating and implementing Child Protection PlansInitiating Care ProceedingsCompletion of Care ProceedingsApplying for and obtaining Emergency Protection OrdersOrganising/managing packages of carePreparing and presenting case conference reportsCompleting/reviewing/implementing CIN plansChairing Children in Need meetingsAttending court and giving evidence when required

Essential Requirements:

Social Work Qualification - Degree or equivalentAt least 3 years' experience as a social worker within children's servicesSocial Work England RegistrationDriving license and access to own vehicle

If you are interested in this position, please send your CV to Yug Vaishnav at or call on 020 4574 3378.

Benefits of working with Eden Brown Synergy include:

DBS check processed and paid for by Eden Brown SynergyReferral bonus if you refer a colleague or friend to usBonus for finding your own jobTwice weekly payroll

Dedicated recruitment consultant who will support you throughout your job search, employment and beyond.

Eden Brown Synergy is an equal opportunities employer.

Eden Brown Limited is a limited company registered in England and Wales with registered number 3643845. Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of nGAGE Specialist Recruitment Limited T/A nGAGE Talent. Please consider the environment before printing this e-mail. This message is intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. We take reasonable precautions to ensure no viruses are present in this email but cannot accept responsibility for any loss or damage sustained as a result of computer viruses and the recipient must ensure that the email (and attachments) are virus free.

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Cumberland Council is currently looking for an experienced and dedicated Social Worker to join their Child Protection Team .

Location:- Allerdale House, Workington, CA14 3YJ

Pay rate :- £45 per hour (Umbrella) + £100 expenses

Notes :- 3 days per week in office 2 days from home

Every 5 weeks is a duty week where they will have to be in office all week.

No condensed hours

Key Responsibilities:

Holding a caseload of children subject to Child Protection Plans and Children in NeedUndertaking Initial AssessmentsUndertaking Core AssessmentsUndertaking Child Protection EnquiriesUndertaking Pre-Birth AssessmentsUndertaking Parenting AssessmentsUndertaking assessmentsUndertaking Risk AssessmentsCompletion of Section 7 reports requested by Family CourtsCompletion of Section 37 reports requested by Family CourtsProviding Section 17 support to families and children in needCarrying out home visits for monitoring purposes/ to promote the welfare of and to safeguard the childrenLiaising/ Working close with partnership agencies to support the families and meet the children/ young people's needsProducing Initial Child Protection Conference reportsConvening and chairing Core Group MeetingsInitiating and implementing Child Protection PlansInitiating Care ProceedingsCompletion of Care ProceedingsApplying for and obtaining Emergency Protection OrdersOrganising/managing packages of carePreparing and presenting case conference reportsCompleting/reviewing/implementing CIN plansChairing Children in Need meetingsAttending court and giving evidence when required

Essential Requirements:

Social Work Qualification - Degree or equivalentAt least 3 years' experience as a social worker within children's servicesSocial Work England RegistrationDriving license and access to own vehicle

If you are interested in this position, please send your CV to Yug Vaishnav at or call on 020 4574 3378.

Benefits of working with Eden Brown Synergy include:

DBS check processed and paid for by Eden Brown SynergyReferral bonus if you refer a colleague or friend to usBonus for finding your own jobTwice weekly payroll

Dedicated recruitment consultant who will support you throughout your job search, employment and beyond.

Eden Brown Synergy is an equal opportunities employer.

Eden Brown Limited is a limited company registered in England and Wales with registered number 3643845. Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of nGAGE Specialist Recruitment Limited T/A nGAGE Talent. Please consider the environment before printing this e-mail. This message is intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. We take reasonable precautions to ensure no viruses are present in this email but cannot accept responsibility for any loss or damage sustained as a result of computer viruses and the recipient must ensure that the email (and attachments) are virus free.

Read less