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Revenues Officer - Southwark - £28.88 p/h umb

Responsibilities

1. Be responsible for meeting individual and team targets in the delivery of the Revenues
Service including Council Tax billing and recovery, NNDR including BIDs and HBOP
recovery as agreed as part of the annual appraisal process, managing a specific case
load with autonomy as part of the team's operation.
2. Provide expert advice to your customers:
? Respond to, take action and provide technical advice on customers' enquiries,
information and applications by telephone, written correspondence, or face-toface, accurately maintaining customer accounts.
? Make all necessary investigations including requesting further information from
the customer, other internal and external departments and any other relevant
stakeholder/ party, recording information on appropriate databases and
communicating the outcome in plain English to the customer, their
representative or stakeholder.
? Identify and take proactive action on revenues cases where there is a potential
entitlement to discounts, exemptions or any other liability reductions.
? Ensure agreed working practices, procedures and legislation including discounts
are applied correctly, dealing with all enquiries in a polite and professional
manner, remaining customer focussed at all times.
3. Prepare and analyse management information and data and implement or recommend
actions arising in the following areas:
? Prepare data required for the timely submission of government returns.
? Identify recurring operational issues and identify opportunities for process, team
and service improvement, managing these as formal projects where appropriate,
implementing those within your own caseload and working with Team Leaders
to implement improved processes across the wider service to achieve a
significant improvement in performance during the next 3 years
? Assist in the maintenance and development of record systems and operational
procedures, leading on those in your area of expertise.
? Assist in the compilation of statistical information for areas such as complaints,
members enquiries, Freedom of Information requests, and quality monitoring.
? Develop reports, analysis and recommendations to support Corporate Strategy
in matters relating to Best Value.
? Meet with and assist auditors (internal & external) and inspectors (e.g. Best
Value), providing advice during preparation of reports.
4. Maintain effective working relationships and respond to enquiries from registered social
landlords, internal council housing, Housing Benefits sections, other local authorities,
businesses and BIDs companies, voluntary sector organisations and other central/local
government departments. Liaise, work closely with and attend meetings with service
providers and stakeholders, as required.
5. Be responsible for the induction and training of new staff and of delivering training to
existing staff as part of their development process. Mentor, give guidance in complex
areas and quality assure the work of Revenues trainee staff in processing revenues
changes.
6. Liaise with and instruct the Valuation Office Agency (VOA) to ensure liability is correctly
assessed and/or where alterations/amendments to properties may be required,
updating the property database as directed by the Valuation Office Agency (VOA)
ensuring the database accurately reflects and reconciles to the Banding List. To
provide information and produce written responses to valuation appeals when required.
7. Maximise debt recovery by identifying and taking the appropriate recovery action on
debtors' accounts, in line with working procedures and council policies:
? Manage cases on Attachment of Benefit and Attachment of Earnings Orders and
ensure correct allocation of payments on receipt.
? Manage cases referred to the bailiffs and other collection agencies, inform them
of changes to liability affecting the debt and ensure correct allocation of payment
on receipt.
? Develop recommendations for write-offs and process these in compliance with
Council policy and procedure.
? Identify, select, prepare and manage cases for committal action, winding up,
bankruptcy and other appropriate court and charging orders. Respond to
enquiries from service providers and liaise with the Council's Legal Team in
relation to such cases.
? Provide debt counselling, benefit and welfare advice and direct debtors to other
agencies for further help when appropriate.
? Understand the Council's Anti-Poverty Policy, the Corporate Debt Reduction
Policy and the Financial Inclusion Policy and target action in individual cases in
support of this.
? Manage cases to recover Housing Benefits overpayments

Eden Brown Synergy is an equal opportunities employer.

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