* Support the administration of financial assistance scheme for landlords, including the tenancy deposit loan and bond schemes processes
* Complete rent deposit loan sign ups with clients including financial assessment and giving basic money advice, making repayment agreements in every case.
* Contact clients regularly by telephone, letter and in person to recover monies lent by the Authority. Monitor client's monthly repayments and update support records accordingly. Liaise with colleagues in financial services to ensure maximum income recovery.
* Work with deposit protection schemes to ensure accurate and lawful registration and protection of the councils financial interests. Carry out bond claim assessments using gathered evidence which is verified from landlord and tenant.
* Maintain positive relationships with private sector landlords and increase access to private sector accommodation through proactive accommodation finding
* To assess the suitability of accommodation for households in partnership with appropriate professionals
*To provide specialist advice on matters relating directly to tenancy advice and allocation of accommodation
*To provide a first point of contact for private and social landlords regarding property availability, nominations, refusals and tenancy's at risk
*To carry out all necessary verification checks, including credit references, address and identification to prevent fraud and ensure safe allocations, rent deposit applications & support is provided to landlords
*To provide information, statistics and reports as required and to contribute to reviews of policy and procedure.
*To maintain an awareness of housing demands of those with particular accommodation needs, such as emergency homeless, specialised adapted accommodation or bespoke need
*To attend case conferences and represent the service as required
*To meet with, respond to and promote multi-agency initiatives involving landlords on a regular basis
*To ensure all procedures are maintained and complied with
*To contribute to the promotion and marketing of the councils private rented sector offer.
*Refer cases to the fraud investigation team where appropriate.
*Ensure compliance with client confidentiality data protection and freedom of information requirements.
*Keep up to date with legislative changes, government directives and good practice relating to the private rented sector and develop and implement new initiatives and good practice in Bournemouth, Christchurch and Poole.
*To carry out any other duties as required by the manager which are commensurate with the grade of the post and contribute to the prevention or alleviation of homelessness and housing needs across Bournemouth, Christchurch and Poole.
*Maintain accurate case and file notes and records.
*Support clients to apply for Discretionary Housing Payments (DHP) to secure or maintain accommodation, working closely with Housing benefit and Housing Advice colleagues regarding monitoring and use of DHP direct HB payments
*To participate in one to one sessions, team and unit meetings.
Eden Brown Synergy is an equal opportunities employer.
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