I have found Charlotte Townend to be highly pragmatic and effective at interpreting the request and requirement of my needs on behalf of the organisation I work for, across all areas including communications, finance, IT along with human resources. Charlotte has always given me practical and helpful advice when I have been looking to recruit to a role or when requiring interim resource; always putting forward candidates that are a good match for the roles…and on more than one occasion has made it difficult for the hiring manager to decide!

In the 6 years I have worked with Charlotte Townend, the roles that she has put me forward for have always been a great fit for my skills and experience. So much so, that at the times I have been looking for new work, Charlotte has put me forward for 4 roles, all of which I have been a good fit for and they for me, and as such I have been successful in being engaged for all of those roles.

I believe that brilliant customer service and excellence should be acknowledged, where it is fully demonstrated.I had been out of employment for a while. By the time Komal reached out to me towards the end of June 2021, I was not expecting much but she was professional, helpful and persistent (in a good way) stating that she felt I would be a good fit for the role she had. She related very well to me, responded to any queries I had quickly, was easily contactable and always returned my phone calls. I felt I was treated like a human being not like a random interchangeable candidate and this is a tough thing to get right.Needless to say, that I was offered the role by your client. Komal was so excited for me and the transition from me sending in all the required paperwork was seamlessly efficient. Today is my 14th working day on the assignment and I just want to acknowledge Komal's work ethic, brilliant customer service and help.