Senior Housing Officer - Redbridge - £24.08 p/h umb

Purpose of Job:

Manage activities, resources, people and information through innovative and robust performance management techniques in order that performance targets are exceeded, strategic objectives are met and to continually improve performance.

People management and motivation

Motivate, develop and support teams of Housing Officers in their role as neighbourhood champions.

Encourage and support staff in the development of active strategies for their neighbourhood which engage and deliver resident priorities locally.

Manage staff and systems to ensure excellent customer access to services and proactive management of on-going relationships sits at the core of the service to residents.


Financial Management
To monitor and control the team?s budgets including staffing in accordance with Policy, Financial Regulations and Standing Orders.


Team working and communication
Work strategically with other departments to support neighbourhood plans and ensure their importance is recognised across the council.
To work collaboratively with partners in asset management to develop, review and deliver the boroughs investment programme covering major works, fire safety and decent homes. Ensure that residents and stakeholders are involved in the delivery of services and informed on proposals and satisfied with the delivery of services.
Ensure a clear programme of communication to staff, residents and stakeholders is embedded, that all parties are kept informed of local performance and that they are fully aware of their contribution to meeting the wider aims of the housing service.
Contribute to the success of the service through membership of the Management Team, deputising, managing portfolios and providing cover for other members of Housing Management when necessary.



Customer focus
Embed a core and long term culture of customer focus in the work of all officers ensuring that local and corporate service standards are achieved.
Ensure team provides effective and appropriate responses to residents and members complaints and queries by monitoring performance and taking action if necessary.


Housing Management
Ensure that staff are swift and thorough in enforcement of provisions of the Council?s tenancy agreement and leasehold clauses and covenants. Establish the necessary training and development needs of teams and individuals in order to support and deliver this core part of the housing service.

Establish a clear expectation that staff provide a visible and approachable presence through inspections and walkabouts. Ensure that residents are engaged in this service and make use of it to tackle problems across their neighbourhood.

Anti-Social Behaviour
To oversee case management in the areas of nuisance and Anti-Social Behaviour developing working relationships through the formation of strategic links with relevant agencies and departments which support officers finding sustainable solutions in individual issues.

Vulnerability
To work with front line Officers, departmental, corporate and agency partners to address vulnerability issues and to provide a signposting service for residents with additional support needs. To review and improve activities affecting residents ability to sustainably meet their responsibilities under leases and tenancy agreements.

Stakeholder management
To work positively with an evolving agenda and a range of statutory, voluntary, community, faith and business partners. All the major stakeholders recognise the potholder?s role in influencing how they undertake their functions in the area. Key relationships will be as follows:

Equality and diversity

Be responsible for the implementation and monitoring of the Council?s strategies and policies relating to equality and diversity.

Eden Brown Synergy is an equal opportunities employer.

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