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Debt Recovery Assistant (Hybrid) - Elmbridge £24.95 UMB p/h | 36 hours per week | 18-week contract Location:... Read more

Debt Recovery Assistant (Hybrid) - Elmbridge £24.95 UMB p/h | 36 hours per week | 18-week contract Location: Esher (1 day in-office per week, 3 days in the first week) Elmbridge Borough Council is seeking a Debt Recovery Assistant to join our Finance Team. In this hybrid role, you will support the Debt Recovery Officer in pursuing unpaid Local Taxation, Housing Benefit Overpayments, and Sundry Debt. Key Responsibilities: Manage and reconcile systems Respond to customer enquiries and negotiate repayment plans Work with external debt collection agencies Handle direct debits and maintain user manuals Requirements: Experience with the Academy system (or similar) Strong organisational and communication skills Ability to work with minimal supervision Start immediately and contribute to essential council operations. Eden Brown Synergy is an equal opportunities employer. Eden Brown Limited is a limited company registered in England and Wales with registered number 3643845. Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of nGAGE Specialist Recruitment Limited T/A nGAGE Talent. Please consider the environment before printing this e-mail. This message is intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. We take reasonable precautions to ensure no viruses are present in this email but cannot accept responsibility for any loss or damage sustained as a result of computer viruses and the recipient must ensure that the email (and attachments) are virus free. Read less

Technical Quality Officer - Southwark Rate: £30.29 per hour (UMB) Location: Southwark, London Contract: Temporary | Some out-of-hours... Read more

Technical Quality Officer - Southwark Rate: £30.29 per hour (UMB) Location: Southwark, London Contract: Temporary | Some out-of-hours work required We are seeking a highly skilled and motivated Technical Quality Officer to manage communal repairs across a defined patch of residential blocks in Southwark. This role involves direct engagement with residents and Tenants & Residents Associations, ensuring a responsive and high-quality repairs service. Key Responsibilities: Conduct inspections and raise repair works related to communal areas Manage and follow through on all communal repair jobs using NetFed codes Act as the key point of contact for residents and tenants' groups Attend evening meetings with residents and stakeholders as required Requirements: Proven experience in communal repairs and technical inspections Familiarity with raising and tracking repairs using NetFed coding Strong communication and organisational skills Flexibility to attend evening meetings on occasion This is an excellent opportunity for a technically proficient professional who takes pride in maintaining high standards in residential environments.Eden Brown Synergy is an equal opportunities employer. Eden Brown Limited is a limited company registered in England and Wales with registered number 3643845. Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of nGAGE Specialist Recruitment Limited T/A nGAGE Talent. Please consider the environment before printing this e-mail. This message is intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. We take reasonable precautions to ensure no viruses are present in this email but cannot accept responsibility for any loss or damage sustained as a result of computer viruses and the recipient must ensure that the email (and attachments) are virus free. Read less

Were Hiring: Financial Assessments Officer - Housing Benefits Location: Harrow | Grade: G6 | Full-Time Join a dedicated... Read more

Were Hiring: Financial Assessments Officer - Housing Benefits Location: Harrow | Grade: G6 | Full-Time Join a dedicated team supporting over 20,000 vulnerable households in Harrow. As a Financial Assessments Officer, you'll assess Housing Benefit and Council Tax Support claims, ensure compliance with legislation, recover overpaid benefits, and work closely with internal teams and external partners like the DWP. What You'll Need: Strong knowledge of Housing Benefit & Council Tax Support rules Experience handling complex benefit assessments Excellent communication & IT skills A commitment to accuracy, fairness, and customer service Why Join Us? Make a real impact, enjoy flexible working, and grow your career with Harrow Council.Eden Brown Synergy is an equal opportunities employer. Eden Brown Limited is a limited company registered in England and Wales with registered number 3643845. Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of nGAGE Specialist Recruitment Limited T/A nGAGE Talent. Please consider the environment before printing this e-mail. This message is intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. We take reasonable precautions to ensure no viruses are present in this email but cannot accept responsibility for any loss or damage sustained as a result of computer viruses and the recipient must ensure that the email (and attachments) are virus free. Read less

Local Taxation Officer - Portsmouth 37 hours per week The Service An opportunity has arisen within Revenues &... Read more

Local Taxation Officer - Portsmouth 37 hours per week The Service An opportunity has arisen within Revenues & Benefits, part of the Finance and Resources directorate. Revenues and Benefits provide customer and financial services to the residents and businesses of Portsmouth, and is part of the wider Finance and Resources directorate. The Local Taxation team manages the billing and collection of Council Tax. As a service we take pride in our work by valuing others, focusing on whats important so that we make a real and positive difference. Our values are outlined in our Ways of Working and our Guiding Principles and if they reflect how you are and how you work then this could be the role that meets your expectations. What is the post? Reporting to the Local Taxation Team Leader, the post holder will administer council tax accounts, ensuring databases are accurately updated to reflect the collection and administration of council tax. The post holder will need to have good knowledge of council tax administration and will have experience of working in a similar role. The Local Taxation Officer will be responsible for: * Dealing with a high volume of customer enquiries by correspondence, telephone. * Assessing requests for discounts, disregards, exemptions etc. * Determining who is liable for council. * Negotiating payment arrangement and provide advice to customers experiencing financial difficulty. Who is the person? You need to have: 1. A good working knowledge of council tax is essential 2. A good working knowledge of IT systems - Northgate system is essential to the role and experience with Enterprise is desirable but not essential 3. Be able to demonstrate excellent customer service skills. 4. Good communication skills and the ability to converse at ease with customers and provide advice in accurate spoken English 5. A good working knowledge of MS office including the ability to use the internet and online resources to obtain information. Knowledge of updating records and accounts in a back office system is desirable 6. Negotiating skills. These will enable you to negotiate/advise customers on a range of issues e.g. liability for council tax 7. Experience of working with internal & external customers, some of whom may not be happy with your recommendations, as you will be required to review situations where the outcome is unclear and make decisions based on legislation and local policy. 8. Flexibility to adapt to the evolving needs of Revenues and Benefits and the Finance and Resources directorate. 9. Awareness of others' feelings needs and concerns. General Data Protection Regulation (GDPR) As part of any recruitment process, Portsmouth City Council collects and processes personal data relating to job applicants. Portsmouth City Council is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations under the General Data Protection Regulations (GDPR). Completing and sending an application in for a vacancy is your consent for us to process your data for the purpose of recruitment. Your data is not used in any other way and you can withdraw your consent at any point in the recruitment process and we will destroy or delete your information. For more detailed information on what we collect, how we use, store, delete data and your rights you can access a privacy statement on our Job board. You will need to demonstrate that you have the Right to Work in the UK. No post will be offered without it. Eden Brown Synergy is an equal opportunities employer. Eden Brown Limited is a limited company registered in England and Wales with registered number 3643845. Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of nGAGE Specialist Recruitment Limited T/A nGAGE Talent. Please consider the environment before printing this e-mail. This message is intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. We take reasonable precautions to ensure no viruses are present in this email but cannot accept responsibility for any loss or damage sustained as a result of computer viruses and the recipient must ensure that the email (and attachments) are virus free. Read less

Benefits Assessor - Cambridge Pay - £29.64 UMB P/H MAIN ROLES & RESPONSIBILITIES: To have a sound knowledge... Read more

Benefits Assessor - Cambridge Pay - £29.64 UMB P/H MAIN ROLES & RESPONSIBILITIES: To have a sound knowledge of Housing Benefit and Council Tax Support Regulations, together with their associated computer systems (Northgate), plus a good basic understanding of Council Tax Legislation. To ensure the correct usage of computer systems, to input, verify and obtain information on all matters relating to the assessment of Housing Benefit and Council Tax Support. To ensure that all claims for Housing Benefit and Council Tax Support are processed accurately and within the targeted timescales by correctly calculating income and rent details and inputting the personal details of claimants onto the computer system. To amend, cancel and suspend benefit claims effectively, to avoid underpayment/overpayment of Housing and Council Tax Support. Within the Housing and Council Tax Support regulations and in accordance with the Council's policy guidelines, to recover overpaid benefit. Where necessary, to refer rents to the Rent Officer Service and input the results onto the computer system. To use the computer system reports to ensure that Housing and Council Tax Support has been correctly assessed and paid to the claimant by cheque or credited to their rent/or Council Tax account. To ensure that members of the public are dealt with in an effective and efficient manner, by telephone, correspondence, at the reception counter or by visit to their home, in all matters relating to their benefit claim. Eden Brown Synergy is an equal opportunities employer. Eden Brown Limited is a limited company registered in England and Wales with registered number 3643845. Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of nGAGE Specialist Recruitment Limited T/A nGAGE Talent. Please consider the environment before printing this e-mail. This message is intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. We take reasonable precautions to ensure no viruses are present in this email but cannot accept responsibility for any loss or damage sustained as a result of computer viruses and the recipient must ensure that the email (and attachments) are virus free. Read less

To ensure the safe and effective operation of the highway network by inspecting roads, footpaths, and associated infrastructure.... Read more

To ensure the safe and effective operation of the highway network by inspecting roads, footpaths, and associated infrastructure. The Highways Inspector will identify and record defects, ensure timely maintenance, and help uphold public safety and compliance with statutory requirements. Key Responsibilities Conduct routine and reactive inspections of highways, footways, cycleways, street furniture, and signage. Identify, assess, and record highway defects in accordance with council or statutory inspection guidelines. Raise repair orders and follow up to ensure timely and compliant remediation by contractors. Monitor works carried out on the highway by utility companies and third-party contractors to ensure compliance with permits and standards. Respond to public and stakeholder complaints or enquiries related to the highway condition and safety. Maintain accurate records and use asset management systems to log defects, inspections, and repair history. Assist in the preparation of reports and evidence for insurance claims or legal proceedings. Support emergency response during adverse weather conditions or unplanned events affecting the network. Liaise with engineers, planners, and enforcement officers on roadwork coordination and planning. Eden Brown Synergy is an equal opportunities employer. Eden Brown Limited is a limited company registered in England and Wales with registered number 3643845. Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of nGAGE Specialist Recruitment Limited T/A nGAGE Talent. Please consider the environment before printing this e-mail. This message is intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. We take reasonable precautions to ensure no viruses are present in this email but cannot accept responsibility for any loss or damage sustained as a result of computer viruses and the recipient must ensure that the email (and attachments) are virus free. Read less

Job Advertisement: Head of Revenues, Benefits and Tackling Inequality Key Responsibilities Lead the delivery of revenues and benefits... Read more

Job Advertisement: Head of Revenues, Benefits and Tackling Inequality Key Responsibilities Lead the delivery of revenues and benefits services, including collection of over £340 million in Council income. Drive the implementation of the Council's Ethical Debt Collection Policy, promoting early intervention, prevention, and resident-first approaches. Develop and deliver policies aligned to local priorities and national legislation. Collaborate across council services, partners, and the voluntary sector to integrate welfare support and debt collection activities. Champion digital transformation and channel shift to enhance the resident experience. Advise senior leaders and elected Members on all matters related to revenues, benefits, and corporate debt. Lead a service area of approx. 140 FTEs and manage significant operational budgets. About You You are a confident leader with significant experience in managing complex services through change, ideally within a local authority or public service setting. You'll bring: Deep knowledge of Revenues, NNDR, Housing Benefits, and welfare policy. Strong leadership and project delivery experience, especially in driving operational improvements and cost efficiencies. Proven ability to work collaboratively across organisational boundaries and with political stakeholders. An IRRV qualification and membership (essential). A passion for reducing inequality and delivering high-quality, empathetic resident services.Eden Brown Synergy is an equal opportunities employer. Eden Brown Limited is a limited company registered in England and Wales with registered number 3643845. Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of nGAGE Specialist Recruitment Limited T/A nGAGE Talent. Please consider the environment before printing this e-mail. This message is intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. We take reasonable precautions to ensure no viruses are present in this email but cannot accept responsibility for any loss or damage sustained as a result of computer viruses and the recipient must ensure that the email (and attachments) are virus free. Read less

Job Opportunity: Benefits and Housing Needs Officer Location: Hackney Service Centre or other suitable location Directorate: Finance and... Read more

Job Opportunity: Benefits and Housing Needs Officer Location: Hackney Service Centre or other suitable location Directorate: Finance and Resources Service Area: Benefits and Housing Needs Grade: SO2 Responsible To: Operations Manager Working Arrangement: Flexible working required, including site visits across the borough Hackney Council is seeking a committed and knowledgeable Benefits and Housing Needs Officer to join its dedicated team. This is a fantastic opportunity to make a real impact in the lives of residents, providing crucial support and delivering essential services across housing, homelessness prevention, benefits, and welfare. Key Responsibilities: Assess and process Housing Benefit, Council Tax Reduction, Discretionary Housing Payments, and welfare reform schemes Provide housing advice and homelessness prevention support, including full assessments and the provision of temporary accommodation Manage applications for the Housing Register, allocations, lettings, and social housing initiatives Oversee temporary accommodation, including property procurement, contract performance, and financial management Respond to and manage complaints, Member and MP enquiries, and Freedom of Information requests Mentor colleagues and contribute to the development of high-performing, customer-focused services Conduct customer interviews and home visits to verify information and provide support What We're Looking For: Substantial experience in one or more of the following: Homelessness assessments and prevention Temporary accommodation management Housing supply and procurement Lettings and housing allocations Housing Benefit and Council Tax Reduction schemes Discretionary payments Strong understanding of relevant legislation, case law, and local government practices Excellent communication and negotiation skills with both internal and external stakeholders Ability to manage complex workloads and competing priorities Skilled in data management, financial monitoring, and use of IT systems Committed to equality, confidentiality, and high standards of serviceEden Brown Synergy is an equal opportunities employer. Eden Brown Limited is a limited company registered in England and Wales with registered number 3643845. Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of nGAGE Specialist Recruitment Limited T/A nGAGE Talent. Please consider the environment before printing this e-mail. This message is intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. We take reasonable precautions to ensure no viruses are present in this email but cannot accept responsibility for any loss or damage sustained as a result of computer viruses and the recipient must ensure that the email (and attachments) are virus free. Read less

Job Opportunity: Revenues Officer (Fully Remote) Client: Rugby Borough Council Are you an experienced Revenues Officer looking for... Read more

Job Opportunity: Revenues Officer (Fully Remote) Client: Rugby Borough Council Are you an experienced Revenues Officer looking for your next opportunity? Rugby Borough Council is seeking a motivated and detail-oriented individual to join their team remotely. Key Details: Location: Fully Remote Duration: 3 months (with potential for extension) Working Hours: 37 hours per week Rate: £22/hr (Umbrella) or £16.59/hr (PAYE) IR35 Status: Inside IR35 Start Date: ASAP Requirements: Basic DBS and BPSS clearance Experience with Civica OpenRevs is essentialEden Brown Synergy is an equal opportunities employer. Eden Brown Limited is a limited company registered in England and Wales with registered number 3643845. Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of nGAGE Specialist Recruitment Limited T/A nGAGE Talent. Please consider the environment before printing this e-mail. This message is intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. We take reasonable precautions to ensure no viruses are present in this email but cannot accept responsibility for any loss or damage sustained as a result of computer viruses and the recipient must ensure that the email (and attachments) are virus free. Read less

We're Hiring: Council Tax Collection Officer Location: Exeter | Grade E | Full-time | Court attendance required Join... Read more

We're Hiring: Council Tax Collection Officer Location: Exeter | Grade E | Full-time | Court attendance required Join Exeter City Council and make a real difference in our community! We're looking for a proactive and resilient Council Tax Collection Officer to help support residents, recover Council Tax arrears, and protect the Council's vital income. In this key role, you'll be: Monitoring and managing accounts in arrears Negotiating realistic payment plans Supporting customers facing financial hardship Liaising with enforcement agents, landlords, and other stakeholders Promoting sustainable solutions in line with our _Help Me With My Problem_ approach You'll need: Experience in income recovery or similar customer-focused environments Excellent communication and negotiation skills Confidence handling challenging conversations and sensitive data A calm, flexible, and positive approach Strong knowledge of Council Tax legislation and recovery procedures (or a willingness to learn)Eden Brown Synergy is an equal opportunities employer. Eden Brown Limited is a limited company registered in England and Wales with registered number 3643845. Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of nGAGE Specialist Recruitment Limited T/A nGAGE Talent. Please consider the environment before printing this e-mail. This message is intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. We take reasonable precautions to ensure no viruses are present in this email but cannot accept responsibility for any loss or damage sustained as a result of computer viruses and the recipient must ensure that the email (and attachments) are virus free. Read less