1. To provide a comprehensive housing management service within a specified geographic area to our customers and neighbourhoods dealing with breaches of tenancy/leaseholder agreements, estate management/monitoring, anti-social behaviour, caretaking and delivery of communal services and tenancy support visits.

2. Deliver against an agreed improvement plan for the assigned area in consultation with residents and help deliver the corporate objectives. The plan should reflect the needs of the area with reference to the profile of residents and the physical characteristics.

3. Ensure the housing management and environmental services provided to residents are coordinated and of an excellent standard and conform to relevant statutory requirements and best practice.

4. Deliver housing services that are inclusive and accessible to our vulnerable customers

5. Ensure that all complaints, incidents of ASB and harassment are investigated and dealt with in accordance with Slough policies and procedures

6. Identify opportunities for service improvements and make recommendations to the Neighbourhood Lead/Neighbourhood Manager. Ensure changes are introduced and implemented effectively and efficiently in the area.

7. Support a variety of inclusive and effective customer involvement opportunities in the area linked to the national customer influencing strategy.

8. Ensure residents have the opportunity to influence and shape policies, service delivery, standards and scrutinise performance.

9. Support Slough strategy in the local area and contribute to wider improvement projects as requested by the Neighbourhood Lead and Neighbourhood Manager.

10. Ensure compliance with, and promotion of Slough Health & Safety Management and policies, and ensure housing management equality and diversity services embrace this

Eden Brown Synergy is an equal opportunities employer.

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