* Manage and conduct statutory reviews under Section 202 and related housing legislation, ensuring decisions are legally sound and in line with council policies and procedures.
* Provide expert legal interpretation and advice in response to litigation and housing case law, supporting the preparation of case files and guidance for counsel.
* Lead on quality assurance of homeless services, promoting consistent, high-quality decision-making and service delivery.
* Develop and implement compliance programs, including regular audits and assessments to ensure alignment with local and national legal standards.
* Oversee the accurate and timely completion of government housing data returns (e.g. HCLIC), enhancing data integrity and transparency.
* Identify trends in homelessness demand and risks in service delivery develop strategic action plans to mitigate these risks and improve outcomes.
* Collaborate with frontline staff to identify challenges and deliver training, coaching, and mentoring to drive performance and service quality.
* Develop frameworks to monitor and enhance the reliability of housing data and decision-making processes.
* Support continuous improvement through root cause analysis and data-driven solutions.
Eden Brown Synergy is an equal opportunities employer.
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