Job Search

Job Title: Debt Recovery Team Leader
Location: Brent

NOT A CREDIT CONTROL POSITION

Are you a strategic leader with a passion for driving performance and improving financial outcomes? Brent Council is seeking a Debt Recovery Team Leader to oversee and optimise the recovery of multiple debt portfolios, including Housing Benefit Overpayments, Adult Social Care, and Sundry Debt.
About the Role:

As the Debt Recovery Team Leader, you will:
* Manage Debt Portfolios: Ensure effective, timely, and consistent recovery activity across assigned portfolios.
* Ensure Compliance: Operate within legislative frameworks, case law, and Council policies, safeguarding our financial position.
* Lead Operational Performance: Deliver the Council's Debt Recovery Strategy, enhancing recovery outcomes and reducing bad debt.
* Motivate and Develop Staff: Lead, coach, and mentor a team of recovery staff, managing performance, conduct, and attendance.
* Drive Performance Targets: Set and monitor recovery targets, addressing underperformance promptly to achieve high standards.
* Optimise Recovery Processes: Apply appropriate recovery methods, agree repayment arrangements, and maintain a strong understanding of debt legislation and best practice.
* Collaborate for Improvement: Work with internal teams and external partners to resolve operational issues and enhance service delivery.
* Analyse and Communicate Data: Monitor performance, identify trends, and provide evidence-based insights to support informed decision-making.

What We're Looking For:

* Experience managing debt recovery teams or portfolios.
* Strong leadership and coaching skills.
* Excellent knowledge of debt legislation and recovery best practices.
* Strong analytical skills with the ability to present clear insights.
* A collaborative, solution-focused approach to service improvement.

Why Join Us?
Brent Council offers a supportive and dynamic environment, where your leadership can make a real difference in protecting public finances and improving outcomes for our community.

Eden Brown Synergy is an equal opportunities employer.

Eden Brown Limited is a limited company registered in England and Wales with registered number 3643845. Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of nGAGE Specialist Recruitment Limited T/A nGAGE Talent. Please consider the environment before printing this e-mail. This message is intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. We take reasonable precautions to ensure no viruses are present in this email but cannot accept responsibility for any loss or damage sustained as a result of computer viruses and the recipient must ensure that the email (and attachments) are virus free.