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Job Title: Neighbourhood Coordinator
Location: Southwark Council

Job Purpose:

The Neighbourhood Coordinator will play a key role in developing and delivering community action plans that reflect the needs and aspirations of local residents. Working across multiple stakeholder groups, including council services, elected members, and the Voluntary, Community and Faith Sector, the postholder will coordinate neighbourhood engagement and ensure delivery of targeted initiatives that promote empowerment, cohesion, and sustainable development.

Key Responsibilities
Community Plan Development:
Support the development of up to three community action plans using a consistent format and ensuring alignment and consensus among stakeholders.

Stakeholder Collaboration:
Work closely with internal teams, ward councillors, service departments, and external partners to co-deliver community plans.

Neighbourhood Engagement:
Ensure broad community participation so plans are reflective of real issues, and foster inclusive engagement that mobilises community energy.

Action Coordination:
Oversee the implementation of action plans, ensuring timely, complete, and high-quality delivery while holding relevant parties accountable.

Operational Support:
Assist Lead Directors in the operational execution of each neighbourhood plan.

Administrative Support:
Provide business administration for neighbourhood meetings, member sessions, and director-level briefings.

Flexible Meeting Attendance:
Attend out-of-hours meetings occasionally based on community and stakeholder availability.

Monitoring & Evaluation:
Regularly review plan progress and quality, and ensure delivery stays on track with strategic objectives.

Reporting:
Produce high-quality reports, management information, and member briefings summarising progress, challenges, and outcomes.

Influence & Advocacy:
Positively influence stakeholders and foster strong collaborative relationships to drive successful plan delivery.

Best Practice Sharing:
Collaborate with other Neighbourhood Coordinators to adopt and share best practices across communities.

Funding Programme Management:
Manage the Neighbourhoods Fund, and support other community-focused funds such as Cleaner, Greener & Safer and Devolved Highways.

Team Flexibility:
Provide cover and support to fellow Neighbourhood Coordinators as required to ensure seamless service delivery.

Other Duties:
Undertake any other tasks aligned to the purpose of the role, as requested.

Eden Brown Synergy is an equal opportunities employer.

Eden Brown Limited is a limited company registered in England and Wales with registered number 3643845. Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of nGAGE Specialist Recruitment Limited T/A nGAGE Talent. Please consider the environment before printing this e-mail. This message is intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. We take reasonable precautions to ensure no viruses are present in this email but cannot accept responsibility for any loss or damage sustained as a result of computer viruses and the recipient must ensure that the email (and attachments) are virus free.

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Job Summary
Role Title: Housing Supply Administrative Assistant
Hours: 36 per week (Mon-Fri)
Location: Lynton House
Reports to: Housing Supply Team Leader

? Role Purpose
To support the Housing Supply Team with administrative functions related to:

Housing register assessments under the Housing Act 1996

Allocations of council/registered provider homes and temporary accommodation

PRSO placements (Private Rented Sector Offers)

Storage/removals coordination for homeless households

?? Key Responsibilities:

1. Strategy & Planning
Maintain records and systems for housing allocations

Prepare responses to data or subject access requests

Allocate housing register assessments and upload documents

2. Operations & Support
Support void (vacant property) listings and allocations

Issue offer and nomination letters

Process temporary accommodation allocations

Coordinate removals/storage requests for homeless applicants

3. System Management
Ensure electronic records are accurate and up to date

Track, monitor, and report on housing allocations and assessments

Maintain internal audit trails and assist with FOIs, complaints, etc.

4. Communication
Act as a professional point of contact for customers and external agencies

Collaborate effectively with internal teams, RPs, and stakeholders

5. Performance & Standards
Ensure targets and KPIs are met (e.g. void turnaround times)

Generate and manage statistical data and reports

? Working Relationships
External: RPs, choice-based letting systems (e.g. Abritas), councils, advocates, advice agencies

Internal: Housing Solutions, Housing Management, Voids Team

? General Requirements
Maintain confidentiality (Data Protection Act, Caldicott principles)

Comply with council policies on equality, health & safety, safeguarding, and conduct

Participate in training, performance improvement, and flexible duties as needed

If you're preparing for this role (e.g., writing a supporting statement or CV), I can help you draft something aligned with the job description. Just let me know!

Eden Brown Synergy is an equal opportunities employer.

Eden Brown Limited is a limited company registered in England and Wales with registered number 3643845. Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of nGAGE Specialist Recruitment Limited T/A nGAGE Talent. Please consider the environment before printing this e-mail. This message is intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. We take reasonable precautions to ensure no viruses are present in this email but cannot accept responsibility for any loss or damage sustained as a result of computer viruses and the recipient must ensure that the email (and attachments) are virus free.

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Job Title: Building Surveyor

Job Purpose

� The post holder will be part of a team that delivers capital and planned maintenance projects to the Councils corporate and listed buildings.
� The preparation and brief, develop design and technical design, and administer the construction contract through to hand over and close out.
� Being responsible for involving our customers, tenant and leaseholder.

Key Accountabilities

� Delivery of the capital and planned maintenance investment projects.
� To prepare feasibility studies, develop new initiatives and concepts and produce detailed specifications, drawings and design solutions for modernisation and improvement projects within the capital investment program that comply with the latest planning, health and safety and building regulations requirements including obtaining all necessary permissions
� Carry out all forms of building surveys including, condition surveys, schedules of condition, dilapidation surveys, and structural surveys including preparation of written reports. Include also for undertaking routine inspections under tenancy arrangements
� Ensure expenditure is managed within the available budget and in accordance with level of delegated authority and the Councils financial regulation.
� All building work is carried out in accordance with the latest Health and Safety in construction design and management Regulations
� Ensure the performance is managed to ensure a high level of customer satisfaction is achieved
� Prepare reliable and detailed programs of works.
� Provide a value for money service which meets customer expectations.
� Services are efficient, continually improving and responsive to our customers and tenants changing needs
� Ensure that key performance indicator targets are met and a high quality customer focused service is delivered to the customer.
� Attend meetings with tenants, leaseholders and building users as requested and provide advice as necessary
� Supervise and provide training/induction to new staff, work placements or agency staff.
� Participate in equality and diversity training, information briefings and events as and when required as part of continuous professional development
� Participate in continuous professional development
� Promote equality and diversity best practice in all areas of work
� Ensure any identified personal training needs are discussed with your line manager including being appraised in accordance with the Council's development and appraisal scheme.
� Work in accordance with the provisions of the Health & Safety at Work etc. Act 1974 and the Management of Health & Safety at Work Regulations 1999 including taking reasonable care so as not to endanger yourself or other persons whilst at work. You must also co-operate with the Council to enable it to comply with its statutory duties for health and safety.
� Work in accordance with training or instructions given, making proper use of any personal protective equipment provided and informing your manager of any hazardous situations or risks of which you are aware. Ensure you undertake responsibilities relating to your position as detailed within your Directorate Health and Safety Policy.
� Answering any correspondence from tenants and leaseholders, tenant�s representatives, Members of the Council and Members of Parliament with respect to capital and planned maintenance works.
� Attend public meetings with tenants, leaseholders and building users both during and out of normal office working hours and at weekends including preparing and presenting reports and briefings at such meetings
� Provide evidence to the Health and Safety Executive, Police and Judiciary in respect of relevant issues including attending Court as a witness on behalf of the Council

Supplementary Accountabilities
� Promote locality working and support tenant and leaseholder groups
� Promote customer care, equality and diversity best practice.
� Attend information events and meetings outside normal office working hours and at weekends as and when required
� Chair meetings and represent the property managers as and when required.
� Deputise for other project managers to ensure essential service delivery cover is maintained
� Participate in continuous professional development
NOTE:
This job description is intended as a general guide to the duties attached to the post and is not an inflexible specification. It may therefore be altered from time to time to reflect the changing needs of the department, always in conjunction with the post holder.

Knowledge & Experience
Candidates must have substantial knowledge and experience in the following areas of business and will be required to provide evidence of this:
� Significant experience of delivering capital and planned maintenance
� Experience of E-procurement via tendering or competitive bidding process
� Significant experience of managing budgets
� Detailed knowledge of construction health and safety, and the duties of the 2015 Construction Design and Management (CDM)
� Experience in the use of auto-cad for design drawings
� Detailed knowledge of planning, listed building consent and building regulation legislation
� Detailed knowledge of relevant legislation and good practice
� A proven commitment to partnership working and engaging service users in service development
� Ability to work efficiently and develop new working practices through continuous development
� Ability to meet deadlines
� Detailed knowledge of current Control of Asbestos Regulations/ Legislation
� Building Pathology - identify deterioration, diagnostic and intervention solution.

Qualifications
� HNC in Building Studies.
� Accredited qualification of Auto-cad or equivalent drawing packages.
� Current driving licence.
� Accredited Qualification in Health and Safety.

Decision Making
� Diagnosing and recommend solutions for project delivery on capital and planned maintenance works
� Deciding on most cost effective solution to carry out contract delivery.
� Approving expenditure and manage programmes within budget
� Initiating corrective action for poor performance by contractors

Creativity and Innovation
� Identifying and introducing service improvements
� Flexibility in delivering of projects and capital and planned maintenance programmes.
� Producing communication presentations and articles

Job Scope

Number and types of jobs managed
� No direct staff responsibilities
� Key accountability for forming and maintaining professional relationship with the supplier partnership for delivery of contracts

Typical tasks supervised/allocated to others
� Pre-inspection of work orders
� Design, produce tender documentation and drawings
� Production of work orders
� Post inspection of completed work orders
� Payment of completed works orders Budget Holder

Responsibility

Asset Responsibility: No

No

Council owned property

Contacts and Relationships
(how the role relates to the work of others i.e. officers, groups, committees, general public, members, partner organisations, internal and external contacts of the council)
� Maintaining good relations with tenants and leaseholders of Council owned property
� Working in a collaborative manner with premises managers of operational Council owned property and tenant and leaseholder representative groups to help solve complex property challenges
� Giving specialist and general property advice to local Councillors and Members of Parliament
� Producing policies, standard letters, written reports, presentations and form templates

Values and Behaviours

We strive to underpin our culture through strong management and authentic leadership, this means getting the management basics right, and ensuring what we commit to individually and collectively, we own and demonstrate accountability aiming to get things right first time. Building on this we also expect everyone at SBC to demonstrate and live our organisational values and behaviors , this means in our work we are:

Connected : We put Swindon and its people at the heart of everything we do.
We display a communication and behaviour style that promotes a positive Council identity in connecting with residents, customers, colleagues and other stakeholders ensuring a partnership approach to delivering our vision. Always asking, �is what I am doing in the best interests of Swindon and its people,�?

Resilient: We are forward thinking and work smart
We seek to identify where things can be improved, ensuring this learning is embedded, evaluated and built upon through a strong approach to continuous organisational development.

Brave: We respect and work together with our colleagues and customers to achieve success
We act in an emotionally intelligent way, setting positive examples around accountability, risk and governance. This will be delivered through developing ourselves and our teams to achieve the highest possible levels of productivity and performance.

Other Key Features of the role
(working environment / emotional / conditions i.e. regular outside work, unpleasant or hazardous conditions, practical demands such as standing, carrying or working in constrained positions, potential verbal abuse and aggression from people, or risk of injury).
� Telephone and face to face dealings with tenants and leaseholders who are complaining about poor service delivery
� Managing and negotiating contractual claims with contractors
� Ability to make site visits to inspect building premises throughout the Borough
� Working at height, ladders and scaffolding.
� Working in confined spaces such as roof spaces and basements.

Eden Brown Synergy is an equal opportunities employer.

Eden Brown Limited is a limited company registered in England and Wales with registered number 3643845. Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of nGAGE Specialist Recruitment Limited T/A nGAGE Talent. Please consider the environment before printing this e-mail. This message is intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. We take reasonable precautions to ensure no viruses are present in this email but cannot accept responsibility for any loss or damage sustained as a result of computer viruses and the recipient must ensure that the email (and attachments) are virus free.

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Summary of Responsibilities and Personal Duties:

1. To prevent and resolve homelessness within the borough through the provision of confidential and impartial advice and information to customers approaching the Housing Needs Service about their housing rights and obligations under legislation and Council policy either in Council offices or other locations as required.

2. To actively and positively promote and deliver the Council's homeless prevention agenda identifying appropriate housing options and utilizing the prevention tools available, such as DHP for customers that will resolve their accommodation problems and reduce the need for the provision of temporary accommodation within agreed timeframes.

3. To provide advice to customers in respect of the Council's obligations under PtVI and PtVII of the Housing Act 1996, the Homelessness Act 2002 and the Localism Act 2011.

4. To fully investigate the circumstances of customers presenting to the Council as homeless and to determine in accordance with current legislation, case law and the Code of Guidance 2006 what duty the authority owes to them and to issue legally robust S184 decision letters accordingly.

5. To maintain detailed, accurate case notes and reports, update computerised records, conduct correspondence and respond to enquiries as required to efficiently progress cases to resolution.

6. To provide advice and practical assistance when required to customers in respect of security of tenure across all types of tenure, including matrimonial rights and attending court as needed in order to prevent homelessness.

7. To investigate landlord and tenant disputes including allegations of harassment and illegal eviction within the meaning of the Protection from Eviction Act 1977 and Protection from Harassment Act 1997, intervening and negotiating with all parties as required to prevent homelessness.

8. To provide information about debt counseling and money advice services to customers in rent or mortgage arrears including advice on the availability of welfare benefits and prioritizing debts, referring people to the DWP, Housing Benefit Service or CAB as appropriate.

9. To negotiate with landlords, Banks, Building Societies and other lenders, estate agents and solicitors on behalf of customers in rent or mortgage arrears.

10. To undertake a comprehensive assessment of vulnerable customers in respect of their support and housing related needs including the risk to themselves and others.

11. To develop and maintain a sound knowledge of the support needs of vulnerable single customers presenting to the Council for assistance including physical and mental health, substance misuse, offending, learning disabilities, independent living skills, education, training and employment needs.

12. To make appropriate referrals to supported accommodation services for vulnerable clients and ensure that a move on pathway is developed for each household as required.

13. To liaise with other statutory services as appropriate who may owe a duty to vulnerable customers under legislation other than the homelessness acts.

Eden Brown Synergy is an equal opportunities employer.

Eden Brown Limited is a limited company registered in England and Wales with registered number 3643845. Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of nGAGE Specialist Recruitment Limited T/A nGAGE Talent. Please consider the environment before printing this e-mail. This message is intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. We take reasonable precautions to ensure no viruses are present in this email but cannot accept responsibility for any loss or damage sustained as a result of computer viruses and the recipient must ensure that the email (and attachments) are virus free.

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Housing Liason Team Leader - Newham - £27.50 p/h umb

1. Knowledge of relevant Housing Law and experience of practical application of legislation and good practice.

2. Relevant degree and/or professional qualification desirable , or relevant Housing Services experience of at least 3 years.

3. Exceptional interpersonal, influencing and relationship management skills and the ability to apply them towards building effective and productive working relationships with stakeholders at all levels, both internally and externally

Relevant Housing management qualification desirable

Overall Purpose of Job


1.To supervise a team of Housing Liaison Officers and Resident Service Officers responsible for providing a comprehensive, high quality customer focused range of front-line housing management and landlord services to our residents, leaseholders and stakeholders. Specifically encouraging and supporting community engagement initiatives, ensuring residents are able to benefit from the peaceful enjoyment of a well cared for environment.


2.To manage the distribution of workloads and contribute to high levels of motivation and performance amongst the team.


3.To be responsible for the management of multi tenure and leasehold properties across the borough or one of four quadrants, ensuring the best interests of all customers, stakeholders, and the Local Authority are met.

4.To work towards delivering a top performance culture, where the customer voice is central.

5.Responsible for day to day management of the team, performance, Health, Safety and Wellbeing, absence management, service cover and weekly duty cover planning.

6.To take responsibility for managing first line escalation customer enquiries including some formal complaints


Min 3 days in office

Eden Brown Synergy is an equal opportunities employer.

Eden Brown Limited is a limited company registered in England and Wales with registered number 3643845. Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of nGAGE Specialist Recruitment Limited T/A nGAGE Talent. Please consider the environment before printing this e-mail. This message is intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. We take reasonable precautions to ensure no viruses are present in this email but cannot accept responsibility for any loss or damage sustained as a result of computer viruses and the recipient must ensure that the email (and attachments) are virus free.

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Eden Brown Synergy is an equal opportunities employer.

Eden Brown Limited is a limited company registered in England and Wales with registered number 3643845. Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of nGAGE Specialist Recruitment Limited T/A nGAGE Talent. Please consider the environment before printing this e-mail. This message is intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. We take reasonable precautions to ensure no viruses are present in this email but cannot accept responsibility for any loss or damage sustained as a result of computer viruses and the recipient must ensure that the email (and attachments) are virus free.

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Eden Brown Synergy is an equal opportunities employer.

Eden Brown Limited is a limited company registered in England and Wales with registered number 3643845. Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of nGAGE Specialist Recruitment Limited T/A nGAGE Talent. Please consider the environment before printing this e-mail. This message is intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. We take reasonable precautions to ensure no viruses are present in this email but cannot accept responsibility for any loss or damage sustained as a result of computer viruses and the recipient must ensure that the email (and attachments) are virus free.

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Job Description:

North Northamptonshire Council is looking for a Housing Options Officer to support the team in reducing backlogs and waiting times for homeless applications. The role involves triaging cases and conducting casework, making informed decisions on homelessness applications. You will play a key role in providing advice, assessing housing needs, and helping applicants navigate their housing options.

Key Responsibilities:

Manage the triage process for homeless applications.Make decisions on cases in line with housing legislation.Provide advice and guidance on housing options to applicants.Work with internal teams and external agencies to resolve homelessness cases.

Requirements:

Experience in housing options, homelessness casework, or related areas.Strong understanding of homelessness legislation (Housing Act 1996, Part 7).Excellent communication and case management skills.

Ability to manage a high caseload in a fast-paced environment.

Eden Brown Synergy is an equal opportunities employer.

Eden Brown Limited is a limited company registered in England and Wales with registered number 3643845. Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of nGAGE Specialist Recruitment Limited T/A nGAGE Talent. Please consider the environment before printing this e-mail. This message is intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. We take reasonable precautions to ensure no viruses are present in this email but cannot accept responsibility for any loss or damage sustained as a result of computer viruses and the recipient must ensure that the email (and attachments) are virus free.

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Responsible for:

Head of Service with 3 direct reports:
Debt Collection Manger
Adult Social Care Collection Manager
Scanning Team Leader
Plus 18 operational staff

Role and Context

Overall Role Purpose: The post-holder is responsible for the overall leadership, management, and continuous improvement of the
� Revenues & Benefits Scanning Team, responsible for scanning/indexing all paper documents for Revenues & Benefits teams and Parking Team plus processing/remote banking of all cheques received;
� Income (Accounts Receivable) Team collecting c. �70m of sundry debts, fees and charges per annum; and
� Adult Social Care Collection collecting c �57.6m of social care contributions
Responsible for managing people, budgets, systems and collaborating with other Heads of Service to ensure the effective operation of Council policies and the efficient collection of Council income from all fees and charges. To deliver a cohesive collection service ensuring all customers (internal & external) receive consistent messages and service delivery.
Champion the culture of change and service transformation and provide strategic support to all stakeholders. Demonstrate best practice and sound financial governance to deliver value for money.
Ensure key aspects of the services are measured and monitored to create a culture of informed decision making to continually develop and improve.
Advise the Council as required at a strategic cross service basis on any matter relating to income collection, operation and best practice. Contribute to the strategic planning and the overall management of the Income Collection Service in accordance with Council policies and objectives and within available resources, e.g. service/resource plans.
The post holder is a key member of the Revenues, Benefits and Transactional Centre Department Senior Management Team and is required to contribute to the aims and objectives of the Department, developing and implementing service-wide policies and strategies aimed at creating a customer focused culture committed to continuous improvement and high quality, timely outputs. The post holder may be regularly required to represent the service at out of hours meetings such as Cabinet, Scrutiny and Area Committees.
Role Context: Income Collection requires a dynamic operational culture and resource application. We have a number of challenges to cope with such as budget and financial pressures, transformation programmes taking advantage of digital opportunities and other services delivery evolution some with new and potentially improved offerings.

The role will include strategic input and tactical responsibility for delivering challenging cashflow and bad debt provision reduction targets in a constantly changing environment. A great deal of day-to-day challenge is therefore to assimilate, evaluate and implement at a strategic level.

Eden Brown Synergy is an equal opportunities employer.

Eden Brown Limited is a limited company registered in England and Wales with registered number 3643845. Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of nGAGE Specialist Recruitment Limited T/A nGAGE Talent. Please consider the environment before printing this e-mail. This message is intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. We take reasonable precautions to ensure no viruses are present in this email but cannot accept responsibility for any loss or damage sustained as a result of computer viruses and the recipient must ensure that the email (and attachments) are virus free.

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Main Purpose of the job:

To manage a team of frontline officers who arrange emergency and temporary accommodation placements and appropriate referrals into supported accommodation, ensuring all placements and referrals are carried out in a timely manner, making the best use of all available housing stock at all times.

Arrange emergency accommodation on behalf of other Council services, including Children's Social Services and Adult Social Care.

Co-ordinate available properties in the private rented sector and in conjunction with Housing Caseworkers and the Tenancy Management and Resettlement Officers identify highest priority households to be put forward for Direct Lets to prevent and relieve homelessness.

To ensure high quality offers, suitability and discharge of duty decisions are made in a timely manner relating to offers of properties (temporary accommodation & private rented properties) and that staff work proactively to find an appropriate housing solution to bring the Council's 'relief'/ full housing duty to an end

Ensure compliance with relevant legislation and guidelines so that accommodation is allocated based on need and all offers of accommodation are suitable.

Proactively contribute to the council's action plan to reduce the number of households in temporary accommodation by monitoring and maximising move on opportunities from temporary accommodation and supported housing.

Effectively manage waiting lists for supported housing, ensuring priority is given to those in greatest need.

Ensure accurate records are maintained of those in all types of emergency, temporary and supported housing, maintaining statistical information for local and central government statistical returns.

Eden Brown Synergy is an equal opportunities employer.

Eden Brown Limited is a limited company registered in England and Wales with registered number 3643845. Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of nGAGE Specialist Recruitment Limited T/A nGAGE Talent. Please consider the environment before printing this e-mail. This message is intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. We take reasonable precautions to ensure no viruses are present in this email but cannot accept responsibility for any loss or damage sustained as a result of computer viruses and the recipient must ensure that the email (and attachments) are virus free.

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