Homelessness Prevention & Assessment Officer

London
Contract
Housing
Reference: RQ1520984_1747301876

Summary of Responsibilities and Personal Duties:

1. To prevent and resolve homelessness within the borough through the provision of confidential and impartial advice and information to customers approaching the Housing Needs Service about their housing rights and obligations under legislation and Council policy either in Council offices or other locations as required.

2. To actively and positively promote and deliver the Council's homeless prevention agenda identifying appropriate housing options and utilizing the prevention tools available, such as DHP for customers that will resolve their accommodation problems and reduce the need for the provision of temporary accommodation within agreed timeframes.

3. To provide advice to customers in respect of the Council's obligations under PtVI and PtVII of the Housing Act 1996, the Homelessness Act 2002 and the Localism Act 2011.

4. To fully investigate the circumstances of customers presenting to the Council as homeless and to determine in accordance with current legislation, case law and the Code of Guidance 2006 what duty the authority owes to them and to issue legally robust S184 decision letters accordingly.

5. To maintain detailed, accurate case notes and reports, update computerised records, conduct correspondence and respond to enquiries as required to efficiently progress cases to resolution.

6. To provide advice and practical assistance when required to customers in respect of security of tenure across all types of tenure, including matrimonial rights and attending court as needed in order to prevent homelessness.

7. To investigate landlord and tenant disputes including allegations of harassment and illegal eviction within the meaning of the Protection from Eviction Act 1977 and Protection from Harassment Act 1997, intervening and negotiating with all parties as required to prevent homelessness.

8. To provide information about debt counseling and money advice services to customers in rent or mortgage arrears including advice on the availability of welfare benefits and prioritizing debts, referring people to the DWP, Housing Benefit Service or CAB as appropriate.

9. To negotiate with landlords, Banks, Building Societies and other lenders, estate agents and solicitors on behalf of customers in rent or mortgage arrears.

10. To undertake a comprehensive assessment of vulnerable customers in respect of their support and housing related needs including the risk to themselves and others.

11. To develop and maintain a sound knowledge of the support needs of vulnerable single customers presenting to the Council for assistance including physical and mental health, substance misuse, offending, learning disabilities, independent living skills, education, training and employment needs.

12. To make appropriate referrals to supported accommodation services for vulnerable clients and ensure that a move on pathway is developed for each household as required.

13. To liaise with other statutory services as appropriate who may owe a duty to vulnerable customers under legislation other than the homelessness acts.

Eden Brown Synergy is an equal opportunities employer.

Eden Brown Limited is a limited company registered in England and Wales with registered number 3643845. Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of nGAGE Specialist Recruitment Limited T/A nGAGE Talent. Please consider the environment before printing this e-mail. This message is intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. We take reasonable precautions to ensure no viruses are present in this email but cannot accept responsibility for any loss or damage sustained as a result of computer viruses and the recipient must ensure that the email (and attachments) are virus free.

£29.74 - £29.74
Per hour
Up to GBP29.74 per hour

London

Contract

Added 15/05/2025
Reference: RQ1520984_1747301876

Homelessness Prevention & Assessment Officer

London
Contract

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