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Billing and Recovery Officer
Client: North Northamptonshire Council
Location: Hybrid / Remote - Offices in Thrapston, Kettering, Corby, and Wellingborough
Start Date: ASAP
Rate: £25/hour (Umbrella) or £19.23/hour (PAYE)
IR35 Status: Inside IR35
Working Hours: Monday to Friday - 37 hours per week


Role Overview
North Northamptonshire Council is seeking two experienced Billing and Recovery Officers to support the billing and recovery of Council Tax. The successful candidates will join a team responsible for the effective administration and recovery of Council Tax using established processes and systems.

Key Details
This is a hybrid role with flexibility. The council has offices in Thrapston, Kettering, Corby, and Wellingborough.

Ideally, you will work 3 days in-office and 2 days from home.

Fully remote working can be offered for suitable candidates.

Immediate start required.

Responsibilities
Carry out all aspects of Council Tax billing and recovery.

Use relevant software systems efficiently to manage cases.

Ensure compliance with all relevant legislation and policies.

Provide excellent customer service to residents and stakeholders.

Requirements
Previous experience in a billing and recovery role, preferably in a local authority.

Strong understanding of Council Tax legislation and recovery processes.

Good IT and administrative skills.

Ability to work independently and meet deadlines.

Interested candidates are encouraged to apply as soon as possible.

Eden Brown Synergy is an equal opportunities employer.

Eden Brown Limited is a limited company registered in England and Wales with registered number 3643845. Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of nGAGE Specialist Recruitment Limited T/A nGAGE Talent. Please consider the environment before printing this e-mail. This message is intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. We take reasonable precautions to ensure no viruses are present in this email but cannot accept responsibility for any loss or damage sustained as a result of computer viruses and the recipient must ensure that the email (and attachments) are virus free.

Job Title : Senior Local Taxation Recovery Officer
Hours: 37 hours per week - Monday to Friday

An exciting opportunity has arisen for an enthusiastic and dedicated individual to join our busy revenues team based within the Town Hall with an opportunity for hybrid working.
As this is a Senior Role within the team, you will need to have a good knowledge of Council Tax and Business Rates legislation (an IRRV qualification or equivalent knowledge and experience) and ideally, have experience of using NEC(Northgate) Computer Systems and spreadsheets. You will also need to have had experience of representing a council in the magistrate's court at Liability Order hearings. You will also need to deal with customers who may be upset and in financial difficulty so you must be able to communicate accurately in both written and spoken English, have good customer service, communication and negotiation skills. You will also need to be able to work as part of a team and on your own initiative
A basic disclosure check under the Disclosure and Barring Service is required for this post
What is the role?
To support the Senior Local Taxation Officer in delivering and maintaining a high quality debt recovery service covering Council Tax, Business Rates
To deputise for the Senior Local Taxation Officer as required including staff supervision and attending meetings.

To provide technical advice and respond to correspondence and telephone enquiries, which can be of a complex nature, to do this through a comprehensive knowledge of Council Tax and Business Rates collection and enforcement regulations.

To ensure and assist as required with administrative and financial tasks on the NEC Revenues system to enable the collection, monitoring and recovery of Council Tax and Business Rates

Eden Brown Synergy is an equal opportunities employer.

Eden Brown Limited is a limited company registered in England and Wales with registered number 3643845. Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of nGAGE Specialist Recruitment Limited T/A nGAGE Talent. Please consider the environment before printing this e-mail. This message is intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. We take reasonable precautions to ensure no viruses are present in this email but cannot accept responsibility for any loss or damage sustained as a result of computer viruses and the recipient must ensure that the email (and attachments) are virus free.

Position: Senior Building Control Surveyor LEVEL THREE ONLY

Location: Westminster Working pattern- in the office and on-site Most important biT

Needs to have experience in building control and be-or recently have been a senior building control surveyor. Responsibilities: Review plans for a diverse range of construction projects. Conduct on-site inspections to ensure compliance with building regulations. Provide Building Control advice through various channels (phone, email, in person). Inspect dangerous structures during regular working hours. Participate in the out-of-hours dangerous structures rota. Maintain accurate records of inspections and correspondence. Support the training of Trainee and Assistant Surveyors. Assist the Principal Surveyor and Head of Building Control with additional team duties. Required Skills: Degree in construction or equivalent qualification, preferably with a Band C Building Control Surveyor Registration (BSR) qualification. Full corporate membership status with a recognized professional body such as RICS, CABE, or CIOB. Minimum of seven years' experience in Building Control. Self-motivated with the ability to work independently. Eagerness to learn and develop both soft and technical skills. Strong team player with a sense of responsibility

Eden Brown Synergy is an equal opportunities employer.

Eden Brown Limited is a limited company registered in England and Wales with registered number 3643845. Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of nGAGE Specialist Recruitment Limited T/A nGAGE Talent. Please consider the environment before printing this e-mail. This message is intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. We take reasonable precautions to ensure no viruses are present in this email but cannot accept responsibility for any loss or damage sustained as a result of computer viruses and the recipient must ensure that the email (and attachments) are virus free.

Revenues Officer - Southwark - £28.88 p/h umb

Responsibilities

1. Be responsible for meeting individual and team targets in the delivery of the Revenues
Service including Council Tax billing and recovery, NNDR including BIDs and HBOP
recovery as agreed as part of the annual appraisal process, managing a specific case
load with autonomy as part of the team's operation.
2. Provide expert advice to your customers:
? Respond to, take action and provide technical advice on customers' enquiries,
information and applications by telephone, written correspondence, or face-toface, accurately maintaining customer accounts.
? Make all necessary investigations including requesting further information from
the customer, other internal and external departments and any other relevant
stakeholder/ party, recording information on appropriate databases and
communicating the outcome in plain English to the customer, their
representative or stakeholder.
? Identify and take proactive action on revenues cases where there is a potential
entitlement to discounts, exemptions or any other liability reductions.
? Ensure agreed working practices, procedures and legislation including discounts
are applied correctly, dealing with all enquiries in a polite and professional
manner, remaining customer focussed at all times.
3. Prepare and analyse management information and data and implement or recommend
actions arising in the following areas:
? Prepare data required for the timely submission of government returns.
? Identify recurring operational issues and identify opportunities for process, team
and service improvement, managing these as formal projects where appropriate,
implementing those within your own caseload and working with Team Leaders
to implement improved processes across the wider service to achieve a
significant improvement in performance during the next 3 years
? Assist in the maintenance and development of record systems and operational
procedures, leading on those in your area of expertise.
? Assist in the compilation of statistical information for areas such as complaints,
members enquiries, Freedom of Information requests, and quality monitoring.
? Develop reports, analysis and recommendations to support Corporate Strategy
in matters relating to Best Value.
? Meet with and assist auditors (internal & external) and inspectors (e.g. Best
Value), providing advice during preparation of reports.
4. Maintain effective working relationships and respond to enquiries from registered social
landlords, internal council housing, Housing Benefits sections, other local authorities,
businesses and BIDs companies, voluntary sector organisations and other central/local
government departments. Liaise, work closely with and attend meetings with service
providers and stakeholders, as required.
5. Be responsible for the induction and training of new staff and of delivering training to
existing staff as part of their development process. Mentor, give guidance in complex
areas and quality assure the work of Revenues trainee staff in processing revenues
changes.
6. Liaise with and instruct the Valuation Office Agency (VOA) to ensure liability is correctly
assessed and/or where alterations/amendments to properties may be required,
updating the property database as directed by the Valuation Office Agency (VOA)
ensuring the database accurately reflects and reconciles to the Banding List. To
provide information and produce written responses to valuation appeals when required.
7. Maximise debt recovery by identifying and taking the appropriate recovery action on
debtors' accounts, in line with working procedures and council policies:
? Manage cases on Attachment of Benefit and Attachment of Earnings Orders and
ensure correct allocation of payments on receipt.
? Manage cases referred to the bailiffs and other collection agencies, inform them
of changes to liability affecting the debt and ensure correct allocation of payment
on receipt.
? Develop recommendations for write-offs and process these in compliance with
Council policy and procedure.
? Identify, select, prepare and manage cases for committal action, winding up,
bankruptcy and other appropriate court and charging orders. Respond to
enquiries from service providers and liaise with the Council's Legal Team in
relation to such cases.
? Provide debt counselling, benefit and welfare advice and direct debtors to other
agencies for further help when appropriate.
? Understand the Council's Anti-Poverty Policy, the Corporate Debt Reduction
Policy and the Financial Inclusion Policy and target action in individual cases in
support of this.
? Manage cases to recover Housing Benefits overpayments

Eden Brown Synergy is an equal opportunities employer.

Eden Brown Limited is a limited company registered in England and Wales with registered number 3643845. Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of nGAGE Specialist Recruitment Limited T/A nGAGE Talent. Please consider the environment before printing this e-mail. This message is intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. We take reasonable precautions to ensure no viruses are present in this email but cannot accept responsibility for any loss or damage sustained as a result of computer viruses and the recipient must ensure that the email (and attachments) are virus free.

Debt Recovery Assistant (Hybrid) - Elmbridge
£24.95 UMB p/h | 36 hours per week | 18-week contract
Location: Esher (1 day in-office per week, 3 days in the first week)

Elmbridge Borough Council is seeking a Debt Recovery Assistant to join our Finance Team. In this hybrid role, you will support the Debt Recovery Officer in pursuing unpaid Local Taxation, Housing Benefit Overpayments, and Sundry Debt.

Key Responsibilities:

Manage and reconcile systems

Respond to customer enquiries and negotiate repayment plans

Work with external debt collection agencies

Handle direct debits and maintain user manuals

Requirements:

Experience with the Academy system (or similar)

Strong organisational and communication skills

Ability to work with minimal supervision

Start immediately and contribute to essential council operations.

Eden Brown Synergy is an equal opportunities employer.

Eden Brown Limited is a limited company registered in England and Wales with registered number 3643845. Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of nGAGE Specialist Recruitment Limited T/A nGAGE Talent. Please consider the environment before printing this e-mail. This message is intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. We take reasonable precautions to ensure no viruses are present in this email but cannot accept responsibility for any loss or damage sustained as a result of computer viruses and the recipient must ensure that the email (and attachments) are virus free.

Technical Quality Officer - Southwark
Rate: £30.29 per hour (UMB)
Location: Southwark, London
Contract: Temporary | Some out-of-hours work required

We are seeking a highly skilled and motivated Technical Quality Officer to manage communal repairs across a defined patch of residential blocks in Southwark. This role involves direct engagement with residents and Tenants & Residents Associations, ensuring a responsive and high-quality repairs service.

Key Responsibilities:
Conduct inspections and raise repair works related to communal areas

Manage and follow through on all communal repair jobs using NetFed codes

Act as the key point of contact for residents and tenants' groups

Attend evening meetings with residents and stakeholders as required

Requirements:
Proven experience in communal repairs and technical inspections

Familiarity with raising and tracking repairs using NetFed coding

Strong communication and organisational skills

Flexibility to attend evening meetings on occasion

This is an excellent opportunity for a technically proficient professional who takes pride in maintaining high standards in residential environments.

Eden Brown Synergy is an equal opportunities employer.

Eden Brown Limited is a limited company registered in England and Wales with registered number 3643845. Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of nGAGE Specialist Recruitment Limited T/A nGAGE Talent. Please consider the environment before printing this e-mail. This message is intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. We take reasonable precautions to ensure no viruses are present in this email but cannot accept responsibility for any loss or damage sustained as a result of computer viruses and the recipient must ensure that the email (and attachments) are virus free.

Were Hiring: Financial Assessments Officer - Housing Benefits
Location: Harrow | Grade: G6 | Full-Time

Join a dedicated team supporting over 20,000 vulnerable households in Harrow. As a Financial Assessments Officer, you'll assess Housing Benefit and Council Tax Support claims, ensure compliance with legislation, recover overpaid benefits, and work closely with internal teams and external partners like the DWP.

What You'll Need:

Strong knowledge of Housing Benefit & Council Tax Support rules

Experience handling complex benefit assessments

Excellent communication & IT skills

A commitment to accuracy, fairness, and customer service

Why Join Us?
Make a real impact, enjoy flexible working, and grow your career with Harrow Council.

Eden Brown Synergy is an equal opportunities employer.

Eden Brown Limited is a limited company registered in England and Wales with registered number 3643845. Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of nGAGE Specialist Recruitment Limited T/A nGAGE Talent. Please consider the environment before printing this e-mail. This message is intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. We take reasonable precautions to ensure no viruses are present in this email but cannot accept responsibility for any loss or damage sustained as a result of computer viruses and the recipient must ensure that the email (and attachments) are virus free.

Local Taxation Officer - Portsmouth
37 hours per week

The Service

An opportunity has arisen within Revenues & Benefits, part of the Finance and Resources directorate.

Revenues and Benefits provide customer and financial services to the residents and businesses of Portsmouth, and is part of the wider Finance and Resources directorate. The Local Taxation team manages the billing and collection of Council Tax.

As a service we take pride in our work by valuing others, focusing on whats important so that we make a real and positive difference. Our values are outlined in our Ways of Working and our Guiding Principles and if they reflect how you are and how you work then this could be the role that meets your expectations.

What is the post?

Reporting to the Local Taxation Team Leader, the post holder will administer council tax accounts, ensuring databases are accurately updated to reflect the collection and administration of council tax.


The post holder will need to have good knowledge of council tax administration and will have experience of working in a similar role. The Local Taxation Officer will be responsible for:

* Dealing with a high volume of customer enquiries by correspondence, telephone.

* Assessing requests for discounts, disregards, exemptions etc.

* Determining who is liable for council.

* Negotiating payment arrangement and provide advice to customers experiencing financial difficulty.


Who is the person?

You need to have:

1. A good working knowledge of council tax is essential

2. A good working knowledge of IT systems - Northgate system is essential to the role and experience with Enterprise is desirable but not essential

3. Be able to demonstrate excellent customer service skills.

4. Good communication skills and the ability to converse at ease with customers and provide advice in accurate spoken English

5. A good working knowledge of MS office including the ability to use the internet and online resources to obtain information. Knowledge of updating records and accounts in a back office system is desirable

6. Negotiating skills. These will enable you to negotiate/advise customers on a range of issues e.g. liability for council tax

7. Experience of working with internal & external customers, some of whom may not be happy with your recommendations, as you will be required to review situations where the outcome is unclear and make decisions based on legislation and local policy.

8. Flexibility to adapt to the evolving needs of Revenues and Benefits and the Finance and Resources directorate.

9. Awareness of others' feelings needs and concerns.


General Data Protection Regulation (GDPR)
As part of any recruitment process, Portsmouth City Council collects and processes personal data relating to job applicants. Portsmouth City Council is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations under the General Data Protection Regulations (GDPR).
Completing and sending an application in for a vacancy is your consent for us to process your data for the purpose of recruitment. Your data is not used in any other way and you can withdraw your consent at any point in the recruitment process and we will destroy or delete your information.
For more detailed information on what we collect, how we use, store, delete data and your rights you can access a privacy statement on our Job board.

You will need to demonstrate that you have the Right to Work in the UK. No post will be offered without it.

Eden Brown Synergy is an equal opportunities employer.

Eden Brown Limited is a limited company registered in England and Wales with registered number 3643845. Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of nGAGE Specialist Recruitment Limited T/A nGAGE Talent. Please consider the environment before printing this e-mail. This message is intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. We take reasonable precautions to ensure no viruses are present in this email but cannot accept responsibility for any loss or damage sustained as a result of computer viruses and the recipient must ensure that the email (and attachments) are virus free.

Benefits Assessor - Cambridge
Pay - £29.64 UMB P/H


MAIN ROLES & RESPONSIBILITIES:

To have a sound knowledge of Housing Benefit and Council Tax Support
Regulations, together with their associated computer systems (Northgate), plus a
good basic understanding of Council Tax Legislation.

To ensure the correct usage of computer systems, to input, verify and obtain
information on all matters relating to the assessment of Housing Benefit and
Council Tax Support.

To ensure that all claims for Housing Benefit and Council Tax Support are
processed accurately and within the targeted timescales by correctly
calculating income and rent details and inputting the personal details of
claimants onto the computer system.

To amend, cancel and suspend benefit claims effectively, to avoid
underpayment/overpayment of Housing and Council Tax Support.

Within the Housing and Council Tax Support regulations and in accordance with
the Council's policy guidelines, to recover overpaid benefit.

Where necessary, to refer rents to the Rent Officer Service and input the
results onto the computer system.

To use the computer system reports to ensure that Housing and Council Tax
Support has been correctly assessed and paid to the claimant by cheque or
credited to their rent/or Council Tax account.

To ensure that members of the public are dealt with in an effective and efficient
manner, by telephone, correspondence, at the reception counter or by visit to
their home, in all matters relating to their benefit claim.

Eden Brown Synergy is an equal opportunities employer.

Eden Brown Limited is a limited company registered in England and Wales with registered number 3643845. Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of nGAGE Specialist Recruitment Limited T/A nGAGE Talent. Please consider the environment before printing this e-mail. This message is intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. We take reasonable precautions to ensure no viruses are present in this email but cannot accept responsibility for any loss or damage sustained as a result of computer viruses and the recipient must ensure that the email (and attachments) are virus free.

To ensure the safe and effective operation of the highway network by inspecting roads, footpaths, and associated infrastructure. The Highways Inspector will identify and record defects, ensure timely maintenance, and help uphold public safety and compliance with statutory requirements.

Key Responsibilities
Conduct routine and reactive inspections of highways, footways, cycleways, street furniture, and signage.

Identify, assess, and record highway defects in accordance with council or statutory inspection guidelines.

Raise repair orders and follow up to ensure timely and compliant remediation by contractors.

Monitor works carried out on the highway by utility companies and third-party contractors to ensure compliance with permits and standards.

Respond to public and stakeholder complaints or enquiries related to the highway condition and safety.

Maintain accurate records and use asset management systems to log defects, inspections, and repair history.

Assist in the preparation of reports and evidence for insurance claims or legal proceedings.

Support emergency response during adverse weather conditions or unplanned events affecting the network.

Liaise with engineers, planners, and enforcement officers on roadwork coordination and planning.

Eden Brown Synergy is an equal opportunities employer.

Eden Brown Limited is a limited company registered in England and Wales with registered number 3643845. Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of nGAGE Specialist Recruitment Limited T/A nGAGE Talent. Please consider the environment before printing this e-mail. This message is intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. We take reasonable precautions to ensure no viruses are present in this email but cannot accept responsibility for any loss or damage sustained as a result of computer viruses and the recipient must ensure that the email (and attachments) are virus free.