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About us

Waltham Forest is one of London's most dynamic boroughs diverse, ambitious, and proudly resident-focused. We are driven by a clear purpose: to support our communities and deliver high-quality, modern services that make a difference. We're also a Good Work Standard employer, committed to fairness, wellbeing, and creating an inclusive environment where people can do their best work.

About the role

This is not a desk job it's frontline, high impact work.

As a Housing Options & Assessment Officer, you'll manage a varied caseload of residents who are homeless or at risk of homelessness. You'll be responsible for assessing needs, making legally robust decisions and, crucially, identifying realistic solutions that prevent homelessness wherever possible.

You'll be working with residents who may be vulnerable, in crisis, or facing complex challenges. Success in this role requires confidence, sound judgement, emotional resilience, and the ability to stay focused under pressure.

What you'll be doing

Assess housing needs and determine statutory duties under the Homelessness Reduction Act 2018
Conduct detailed interviews (face-to-face and telephone) with residents in housing need
Produce clear, compliant statutory decision letters and Personal Housing Plans
Take proactive action to prevent homelessness, including engaging with landlords and agents
Promote a full range of housing options including private rented solutions
Work collaboratively with colleagues and partners to progress cases and remove barriers
Maintain accurate records, manage data, and contribute to service performance
What we're looking for:

This role is best suited to someone who already understands the realities of frontline housing work.

You'll need:

At least 2 years' experience in a busy Housing Options / Prevention & Assessment service
Strong working knowledge of homelessness legislation and processes
Confidence managing a complex caseload independently
The ability to make sound decisions in challenging, time pressured situations
Excellent communication skills, including handling difficult conversations with empathy and clarity
Strong organisational skills and attention to detail
Just as important:

You're resilient you can handle pressure without losing focus
You're proactive you look for solutions, not just processes
You're committed you want to make a genuine difference


To apply reach out to me on :

02030471496

Eden Brown Synergy is an equal opportunities employer.

Eden Brown Limited is a limited company registered in England and Wales with registered number 3643845. Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of nGAGE Specialist Recruitment Limited T/A nGAGE Talent. Please consider the environment before printing this e-mail. This message is intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. We take reasonable precautions to ensure no viruses are present in this email but cannot accept responsibility for any loss or damage sustained as a result of computer viruses and the recipient must ensure that the email (and attachments) are virus free.

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Tenancy Support Officer - Rugby

PURPOSE OF THE JOB

To provide intensive support to tenants who are already living in homes provided by Rugby Borough Council who have complex needs to ensure they have a support plan that meets their needs .

To provide a tenancy support service that enables tenants with complex needs to sustain their tenancy and live independently.

To contribute as a member of the wider team in creating a positive working environment.

To work as part of a multi-agency team to ensure all efforts are made to support customers in fulfilling their individual support plans.

To ensure that customer care is maintained to the agreed standards according to the Council's purpose, aims and values.

Contribute to the delivery of a comprehensive Housing Service in accordance with the Council's policies and procedures.

Work on own initiative under the general direction of the Housing Services Team Leader ..

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

Deliver tenancy support service in partnership with internal departments and external organisations to all customers referred to the service.

Develop individual support plans with customers and support them to engage and adhere to them from the start of their tenancy.

Work closely with the Housing Management, Customer Advice and Support Team to provide a seamless customer journey through the service as a whole.

Meet Best Value requirements, performance indicators, operational targets and Service action plan objectives.

Work with all customers accessing the service around income maximisation and money management.

Maintain good knowledge and understanding of the services delivered in the locality that customers are able to access.

Maintain a good understanding of benefits, grants and awards that customers could be eligible for.

Organise workloads and give guidance and support to the Tenancy Support Assistant in delivering a referral system and intensive support to tenant's in need of additional support to sustain their tenancy.

Work closely with all Housing Officers and Revenues Team to resolve any indebtedness owed to the Council.

OTHER DUTIES AND RESPONSIBILITIES

2.1 Participate in working groups to contribute to the development of the team and the housing service.

2.2 Provide, where necessary, statistical records and data in respect of the overall performance of the team to the Housing Services Team Leader or Housing Services Manager.

2.3 When requested by the Housing Services Team Leader or Senior Housing Officer to maintain a diary of events to assist in legal proceedings.

2.4 Participate in working groups to contribute to the development of the team, the housing service and policies & procedures.

2.5 Carry out established procedures in connection with fire alarms/bomb alerts and emergencies. Effectively respond to incidents of fire alarms being activated in accordance with Council policy and procedure.

2.6 Ensure any accident to staff, tenants or visitors is reported in accordance with the Council's existing health and safety procedures.

2.7 Promote tenant participation wherever possible, establishing and maintaining productive links and promoting equal opportunities within the service.

2.8 Any other reasonable duties as requested by your line manager in line with your skills and knowledge.

2.9 Be aware of health and safety legislation and so far as is reasonably practical ensure compliance with the Health and Safety Act, the Council's Safety Policy and Departmental Safety Policy.

To apply reach out to me on :

02030471496

Eden Brown Synergy is an equal opportunities employer.

Eden Brown Limited is a limited company registered in England and Wales with registered number 3643845. Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of nGAGE Specialist Recruitment Limited T/A nGAGE Talent. Please consider the environment before printing this e-mail. This message is intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. We take reasonable precautions to ensure no viruses are present in this email but cannot accept responsibility for any loss or damage sustained as a result of computer viruses and the recipient must ensure that the email (and attachments) are virus free.

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