Tenancy Support Officer - Rugby

Reference: 3558453225_1781790207

About us

Waltham Forest is one of London's most dynamic boroughs diverse, ambitious, and proudly resident-focused. We are driven by a clear purpose: to support our communities and deliver high-quality, modern services that make a difference. We're also a Good Work Standard employer, committed to fairness, wellbeing, and creating an inclusive environment where people can do their best work.

About the role

This is not a desk job it's frontline, high impact work.

As a Housing Options & Assessment Officer, you'll manage a varied caseload of residents who are homeless or at risk of homelessness. You'll be responsible for assessing needs, making legally robust decisions and, crucially, identifying realistic solutions that prevent homelessness wherever possible.

You'll be working with residents who may be vulnerable, in crisis, or facing complex challenges. Success in this role requires confidence, sound judgement, emotional resilience, and the ability to stay focused under pressure.

What you'll be doing

Assess housing needs and determine statutory duties under the Homelessness Reduction Act 2018
Conduct detailed interviews (face-to-face and telephone) with residents in housing need
Produce clear, compliant statutory decision letters and Personal Housing Plans
Take proactive action to prevent homelessness, including engaging with landlords and agents
Promote a full range of housing options including private rented solutions
Work collaboratively with colleagues and partners to progress cases and remove barriers
Maintain accurate records, manage data, and contribute to service performance
What we're looking for:

This role is best suited to someone who already understands the realities of frontline housing work.

You'll need:

At least 2 years' experience in a busy Housing Options / Prevention & Assessment service
Strong working knowledge of homelessness legislation and processes
Confidence managing a complex caseload independently
The ability to make sound decisions in challenging, time pressured situations
Excellent communication skills, including handling difficult conversations with empathy and clarity
Strong organisational skills and attention to detail
Just as important:

You're resilient you can handle pressure without losing focus
You're proactive you look for solutions, not just processes
You're committed you want to make a genuine difference


To apply reach out to me on :

02030471496

Eden Brown Synergy is an equal opportunities employer.

Eden Brown Limited is a limited company registered in England and Wales with registered number 3643845. Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of nGAGE Specialist Recruitment Limited T/A nGAGE Talent. Please consider the environment before printing this e-mail. This message is intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. We take reasonable precautions to ensure no viruses are present in this email but cannot accept responsibility for any loss or damage sustained as a result of computer viruses and the recipient must ensure that the email (and attachments) are virus free.

£24.78
Per hour
Up to GBP24.78 per hour

Rugby

Contract

Added 18/06/2026
Reference: 3558453225_1781790207

Tenancy Support Officer - Rugby

Rugby
Contract

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