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Benefits Support Consultant

£25000 - £30000 per annum
Apply2019-08-23 15:52:342020-06-24Eden Brown Synergy

Benefits Support Consultant

Date posted: August 23, 2019
£25000 - £30000 per annum
Berkshire, England
Permanent
Job description

MAIN RESPONSIBILITIES

Provide excellent customer support, liaising with all relevant resources, to ensure a timely resolution to any issue against the full Service Level for the customer; Deliver a pro-active support service and have a good understanding of the Incident Management techniques in line with ITIL Best Practice; Provide application support, advice and guidance, and general information on the NPS Products and Service to the NPS customers; Provide information from an investigation to the 3rd Line Teams where an answer or resolution cannot be identified;

Essential

Good Knowledge and experience of Northgate system and Housing Benefit and Council Tax Reduction Scheme Good knowledge of Housing Benefit Legislation

Your expert recruitment consultant is Laura Arscott, call today on 0203 017 5035 or email l.arscott@edenbrownsynergy.com Eden Brown Synergy is committed to equality in the workplace and is an equal opportunity employer. Eden Brown Synergy is acting as an Employment Business in relation to this vacancy.

Reference: BSC2019_1566571954

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