Job Search

About the role

You will be responsible for collecting debt for the Council.

The main purpose of the role:

Assist the Debt Recovery Officer with the collection of outstanding debt.

Specific duties and responsibilities

The postholder will provide the duties below in relation to three main areas namely, Local Taxation, Housing Benefits Overpayments and Sundry Debt Recovery. Progress through the grade for the bar (25) will be based on sufficient knowledge of each area.



The duties are:



Control and reconciliation of the system.
Provide assistance, advice and training (as required).
Pursue the recovery of debts due in accordance with agreed procedures (Corporate Debt Policy).
Responsible for responding to all customer enquiries, whether by email, phone or in person at reception and negotiating appropriate repayment arrangements.
Responsible for working with external partner debt collection agency, ensuring prompt referral on ongoing liaison including Attachment of Earnings.
Managing direct debits.


Maintenance of user manual.



The postholder works under the general director of the Debt Recovery Officer and is required to carry out their work with minimal day to day supervision.





What?s missing?





Our job descriptions cover as much of the role as we can possibly get down in writing, but issues will arise, and we hope and expect that you will understand that and take on-board other tasks from time-to-time, in keeping with your role of course.



Your conduct



We expect the highest standards of conduct from our employees and at all time you must carry out your duties with integrity and in accordance with the Code of Conduct for employees.

Eden Brown Synergy is an equal opportunities employer.

Eden Brown Limited is a limited company registered in England and Wales with registered number 3643845. Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of nGAGE Specialist Recruitment Limited T/A nGAGE Talent. Please consider the environment before printing this e-mail. This message is intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. We take reasonable precautions to ensure no viruses are present in this email but cannot accept responsibility for any loss or damage sustained as a result of computer viruses and the recipient must ensure that the email (and attachments) are virus free.

About the role

The main function of this role is to improve the housing quality within Elmbridge Borough Council by working proactively and reactively working to improve housing standards across all tenures and reduce the number of empty properties in the borough.



You will work under the supervision of the senior property standards and empty homes officer to investigate and resolve complaints of poor housing conditions and undertake inspections of caravan sites and take appropriate enforcement action to ensure compliance with appropriate legislation and regulatory requirements.



You will also be responsible for the maintenance of the Private Sector Housing team's computerised records systems.





The main purpose of the role:

To improve the quality, safety and choice of residential accommodation in Elmbridge and meeting the Council's responsibilities under the Housing Acts and other legislation.
To ensure best use of the housing stock by minimising the number of empty properties.
To provide an excellent service to owners, occupiers and tenants in all tenures through action by a range of intervention strategies, including enforcement, education and advice.










Specific duties and responsibilities

Under the guidance, direction and general supervision of the Senior Property Standards & Empty Homes Officer or the Private sector Housing manager:



To carry out pro-active and programmed inspections of residential properties


Investigation of complaints regarding housing disrepair, in line with council policies and procedures, using the HHSRS. Where necessary and appropriate, to initiate and prepare recommendations for enforcement action in line with council policies and procedures.


Inspection, licensing and enforcement of houses of multiple occupation in line with council policies and procedures under supervision by the Senior property standards and empty homes officer.




Investigate empty homes and proactively approach the owners of empty homes to advise them on their options in line with council policy and procedures. Work towards the council's aim to achieve the council's target of the reduction of long-term empty homes, as set out in the council's Empty Homes Strategy.


Undertake general environmental protection complaint work under the Environmental Protection Act 1990, where relating to statutory nuisances.


To advise residents, owners and landlords on matters of disrepair, housing standards and, in general terms, on the procurement and funding of building works.


Dealing with complaints/enquiries concerning empty properties and where necessary, undertake detailed inspection, prepare recommendations in line with council policies, and refer to other sections in the council.


Where statutory notices have been served, monitor compliance and take appropriate action in the event of failure to comply


To provide all necessary information and evidence to facilitate legal proceedings and appear as a witness for the Council in legal proceedings, tribunals and enquiries, as required under supervision by the Senior property standards and empty homes officer.


Maintain records and reports and provide such statistical information as may be required in relation to the duties attached to the post


Represent the council at meetings with internal and external partners.


Keep up to date with current legislation, regulations, guidance and technical developments.


Promote good working relationships with partners such as Surrey Fire and Rescue Service, Care & Repair Elmbridge (home improvement agency), Surrey County Council, other local authorities and internal departments.




The post holder is required to be flexible and provide cover and support to other Officers in the Service, as necessary.

To apply reach out to me on :

02030471496

Eden Brown Synergy is an equal opportunities employer.

Eden Brown Limited is a limited company registered in England and Wales with registered number 3643845. Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of nGAGE Specialist Recruitment Limited T/A nGAGE Talent. Please consider the environment before printing this e-mail. This message is intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. We take reasonable precautions to ensure no viruses are present in this email but cannot accept responsibility for any loss or damage sustained as a result of computer viruses and the recipient must ensure that the email (and attachments) are virus free.