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Homeownership Assistant

£16.16 - £19.99 per hour
Apply2020-10-05 10:23:362021-06-13Eden Brown Synergy

Homeownership Assistant

Date posted: October 5, 2020
£16.16 - £19.99 per hour
London, England
Job description

My client is currently looking for a Home ownership Assistant to join their team in North London for approx 12 weeks at the rate of £16.19 Paye or £19.99 umbrella an hour.

With your experience you will be responsible for providing front-line customer services, dealing with routine applications, queries and correspondence from tenants and leaseholders about home ownership issues such as Right to Buy, service charges, subletting and assignments (sell-ons). Home Ownership Assistants also assist officers in managing service charge accounts and ensuring that leasehold records are accurate and up-to-date.

Duties and Responsibilities

1. Deal with routine queries and correspondence from customers and their representatives in person, on the telephone and in writing about Right to Buy, annual and major works service charges, section 20 consultation and other leaseholder issues such as subletting and assignments.
2. Process Right to Buy (and any other similar property purchase initiatives) applications in accordance with legislation and within statutory and other time frames, including issuing instructions to valuers and legal services, monitoring progress and liaising with them as necessary.
3. Assist in dealing with leasehold management service requests such as pre-assignment enquiries, notices of assignments/charge, copies of leases etc.
4. Manage a patch of sublet properties, ensuring that leaseholders register their sublet and pay the appropriate fee.
5. Ensure that records of Right to Buy applications, leaseholders and their sub-tenants, service charges, sell-on packs, notices of assignment/charge, section 20 consultation etc are accurate and up-to-date.
6. Assist in the inputting of data to calculate and apportion service charges and building insurance.
7. Review lists of day-to-day block and estate repairs, ensuring that all rechargeable works to leaseholders are correctly identified and that the descriptions are appropriate.
8. Undertake routine service charge collection and arrears recovery work by monitoring and taking action up to the referral to legal action stage.
9. Process cheques received from customers/solicitors/lenders, suppliers' invoices for payment and refund requests in accordance with procedures.
10. Assist in the production and despatch of notices, letters and invoices in leaseholder consultation exercises and in billing or arrears exercises or other mailshots.
11. Provide a front-line customer service by answering telephone calls to the Home Ownership reception number on a rota basis, ensuring calls are dealt with professionally and effectively, and advising customers on home ownership issues, referring callers to relevant teams within Home Ownership Services or signposting them to other departments as appropriate.
12. Log and monitor correspondence for the department as a whole, ensuring that all items are logged correctly on receipt and are answered within the corporate timescales.
13. Provide assistance to the Team Leader and team as a whole, including minute taking, scanning and filing.
14. Assist in facilitating leaseholders' requests to view contract documentation during statutory consultation periods for major works and qualifying long-term agreements.


1. Develop and maintain knowledge of the legislation and best practice in relation to Right to Buy and residential leasehold management.
2. Investigate and respond within target timescales to correspondence, queries, disputes and complaints in person, on the telephone and in writing relating to own service area, from customers and their representatives, liaising as appropriate with relevant sections within Home Ownership and other departments (acting as leaseholder advocate where appropriate).
3. Work as a team covering duties during absences, as directed by the Team Leader or management, answering phones for absent colleagues, receiving callers and dealing with casework.
4. Attend surgeries and other meetings to deal with leaseholders' queries related to own service area.
5. Undertake other duties commensurate to the grade of the post, as requested by management.


1. Use and assist others in the use of information technology systems to carry out duties in the most efficient and effective manner.
2. Achieve agreed service outcomes and outputs, and personal appraisal targets, as agreed by the line manager.
3. Undertake training and constructively take part in meetings, supervision, seminars and other events designed to improve communication and assist with the effective development of the post and post holder.
4. Carry out duties and responsibilities in accordance with the council's commitment to customer service excellence and ensure compliance with the customer care standards.
5. Be committed to the Council's core values of public service, quality, equality and empowerment and to demonstrate this commitment in the way duties are carried out.
6. Ensure that duties are undertaken with due regard and compliance with the Data Protection Act and other legislation.
7. Carry out duties and responsibilities in accordance with the Council's Health and Safety Policy and relevant Health and Safety legislation.
8. At all times to carry out responsibilities/duties within the framework of the Councils Dignity for all Policy. (Equal Opportunities Policy).

Should your skills match the above please do send through your updated CV

Your expert recruitment consultant is Danielle Taylor, call today on 0207 422 7371 or email d.taylor@edenbrownsynergy.com Eden Brown Synergy is committed to equality in the workplace and is an equal opportunity employer. Eden Brown Synergy is acting as an Employment Business in relation to this vacancy.

Reference: 30201961034_1601893416

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