Inbound Call Handlers - Perth (Scotland)

Pay rate: £13.80 per hour + holiday pay on top of that

Roles: Call Handlers

Contract length: 6 months (potential to extend/go permanent)

Address: Perth, PH2

Parking: Free parking on site

Onsite for initial training, then hybrid working thereafter.

Shift pattern will include 1 full weekend shift every 7 weeks (8am-6pm - with shorter shifts and rest days in week before/after), 10 x late shifts (12-8pm) over a 14-week period, 10 x 8am-4pm shifts over a 7-week period. All other shifts would be 9am to 5pm.

The roles:

• These roles are similar to a switchboard - they will direct the calls to the correct area of the business - to enhance the customer experience & save customers from bouncing around the system, reducing failure demand in our frontline team.
• The calls are an average of 2 mins - approx. 100 per day. - the person must understand the customer demand and direct the customers to the correct area.
• There will be a set of questions (tool) to direct the calls - this tool is being built and will tell the person which demand is directed to which route.
• The person will also be required to demand capture so this can be analysed.
• Must have excellent communication skills/ customer service and empathy and the ability to utilise the system.
• There are no data protection questions asked at this stage as this will be verified by the end team.

Please only apply for these roles if you are available to start work on short notice and available to group face to face interview on Friday 20th June 2025.

No previous experience needed, just a good attitude and work ethic.

Thank you

Eden Brown Synergy is an equal opportunities employer.

Eden Brown Limited is a limited company registered in England and Wales with registered number 3643845. Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of nGAGE Specialist Recruitment Limited T/A nGAGE Talent. Please consider the environment before printing this e-mail. This message is intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. We take reasonable precautions to ensure no viruses are present in this email but cannot accept responsibility for any loss or damage sustained as a result of computer viruses and the recipient must ensure that the email (and attachments) are virus free.