Principal Officer - Repairs - Charnwood - £29.02 p/h umb
Principal Officer - Repairs - Charnwood - £29.02 p/h umb
OB DESCRIPTION
JOB TITLE: Principal Officer - Repairs
GRADE: PO2
SERVICE: Landlord Services
BASE/LOCATION: Southfield Road Offices, Loughborough � Agile Working
POST NUMBER: M493
RESPONSIBLE FOR: Repairs Team Leaders, Operatives, and Business Support Team
JOB PURPOSE
Deliver a high-quality customer focussed repairs service.
ROLE SPECIFIC DUTIES & RESPONSIBILITIES
� Lead the responsive repairs team, maximising the productivity of in-house labour, and
manage external contractors to deliver a high-quality repairs service.
� Lead the Business Support Team to support delivery of a high-quality repairs and voids
service.
� Work closely with colleagues across the Council including those in voids, tenancy
management, and the wider repairs and investment team, monitoring all repairs, from
identification to completion.
� Manage disrepair claims and customer complaints.
� Proactively identify opportunities to improve performance and implement agreed
initiatives to support the fast and efficient progression and completion of repairs.
� Deliver a high quality and safe repairs service, achieving compliance with regulatory and
locally set standards and a high level of customer satisfaction.
� Produce and analyse management and performance information, and customer insight to
identify and deliver improvements.
� Lead meetings, and support effective communication between internal departments,
colleagues, and contractors, to support the fast and efficient progression and completion
of repairs.
� Provide cover in the absence of the Principal Officer - Voids.
2
CORE REQUIREMENTS
� Champions the Vision and Values of Charnwood Borough Council and works with
members and staff from across the organisation in the best interests of the residents of the
borough and the Council.
� Responsible for managing the operational performance of the service area of responsibility
in line with agreed corporate business and service plan objectives, key performance
indicators, and service standards, including planning, budgetary processes, and risk
management.
� Leads, manages, and develops colleagues and team/s effectively within the service area
of responsibility to support the provision of excellent services.
� Provides support to and deputises for the Repairs and Investment Manager on specific
matters as required.
� Manages the revenue and capital budgets within the service area of responsibility.
� Maintains effective and productive working relationships with colleagues and external
partners.
� Is committed to delivering appropriate services to all service users, inclusively and without
discrimination.
� Develops, implements, and reviews, relevant risk assessments in the service area of
responsibility.
� Ensures that as far as reasonably practicable the Council�s safeguarding policies and
processes are embedded and adhered to in the service area of responsibility.
� Embeds good data protection practice in the service area of responsibility.
� Responsible for protecting and managing information securely, and reporting breaches or
suspected information security breaches, in line with Council policies.
SPECIAL FACTORS & CONDUCT
� This job profile sets out the principal duties associated with this post at the time it was
drawn up but is not intended to constitute an exhaustive list.
� The postholder will be required to undertake duties and responsibilities as required that
are commensurate with this role, and which may vary from time to time.
� A driving licence and access to a vehicle to travel throughout the borough.
3
PERSON SPECIFICATION
Our Values
Our Charnwood Culture Framework is a set of core values that run through the way we work
and the way we lead others. Our Leaders and Managers drive the Charnwood culture,
demonstrating our values and ensuring the �essence� of Charnwood is understood by all.
QUALIFICATIONS
Essential
� A relevant construction-related qualification i.e., degree/membership of RICS/CIOB, or
equivalent experience in the sections below.
Desirable
� Evidence of continuing personal and professional development relevant to the role.
EXPERIENCE & SKILLS
Essential
� Experience of managing high-quality property repairs services.
� Extensive experience, knowledge, and understanding of property repairs programmes and
delivery.
� Experience of leading and managing a team, and ability to motivate, and empower others
to achieve high performance in all circumstances and foster a positive working
environment.
� Ability to direct, control, and manage resources, including both in-house and contracted
labour and services, and associated budgets.
� Ability to find and implement creative and innovative solutions to problems and improve
processes.
� Experience of working across teams to deliver shared aims and objectives.
� Experience of identifying, monitoring, and managing risk.
� Knowledge of legislation and best practice in construction health and safety.
� Ability to prepare, interpret, develop, and report on performance data.
� Excellent numeracy and literacy skills.
� Computer literate with the ability to interpret computer information
systems and asset databases.
4
� Ability to understand and interpret budgetary information.
5
LEADERSHIP BEHAVIOURS
Prepared by:
Director of Housing and Wellbeing
Date: July 2023
WORKING WITH OTHERS
� Works successfully and collegiately with
colleagues and partners, recognising how
provision of services impacts upon others.
� Proactively identifies and maximises
opportunities to work with partners and
communities to deliver high-quality services.
� Motivates others to engage with the
Council�s strategic priorities.
LEADERSHIP
� Demonstrates vision and passion for the
Council and the Borough.
� Embodies the Council�s Values.
� Provides effective and timely management
and supports colleagues and teams to
achieve common goals.
CUSTOMER SERVICE
� Integrates the customer experience into
service design.
� Promotes a customer-centric organisational
culture.
� Appreciates the value of feedback from
stakeholders and acts upon this to ensure
the needs of diverse communities are met.
INCLUSIVITY AND DIVERSITY
� Promotes an inclusive working environment.
� Recognises the value of equality, diversity,
and inclusion in delivering excellent
services.
� Respects the life experiences of others.
CONTINUOUS IMPROVEMENT
� Takes an outcomes-focused approach and
uses evidence to underpin decision-making.
� Regularly reviews services to ensure they
continue to meet the needs of the Council,
stakeholders, and communities.
� Critically evaluates and proposes actions to
achieve service improvements and leads on
implementation with confidence and
commitment.
To apply reach out to me on :
02030471496
Eden Brown Synergy is an equal opportunities employer.
Eden Brown Limited is a limited company registered in England and Wales with registered number 3643845. Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of nGAGE Specialist Recruitment Limited T/A nGAGE Talent. Please consider the environment before printing this e-mail. This message is intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. We take reasonable precautions to ensure no viruses are present in this email but cannot accept responsibility for any loss or damage sustained as a result of computer viruses and the recipient must ensure that the email (and attachments) are virus free.
Principal Officer - Repairs - Charnwood - £29.02 p/h umb
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