ead and manage all activities related to housing disrepair, Housing Health and Safety Rating System (HHSRS) compliance, and the diagnosis, remediation and prevention of damp and mould.
The role ensures legal and regulatory compliance, protects tenant health and safety, and delivers high-quality, timely repairs and preventative strategies across the housing portfolio, including full compliance with Awaab's Law and associated regulatory requirements.
1. Disrepair Management
* Lead the end-to-end management of housing disrepair cases, including pre- and post-litigation processes
* Act as the primary liaison with legal teams, surveyors, and external stakeholders
* Ensure timely responses to claims, minimising financial exposure and reputational risk, and ensuring adherence to statutory response times under Awaab's Law where applicable
* Attend court proceedings and represent the Council alongside legal services
* Monitor trends and implement proactive measures to reduce disrepair cases
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2. HHSRS Compliance
* Oversee inspections and risk assessments in line with HHSRS requirements
* Ensure properties meet statutory health and safety standards
* Develop and implement action plans to mitigate identified hazards
* Ensure alignment between HHSRS assessments and Awaab's Law, particularly in relation to damp, mould, and excess cold
* Maintain accurate compliance records and reporting frameworks
________________________________________
3. Damp & Mould Strategy and Delivery
* Lead the Council's approach to diagnosing, managing, and preventing damp and mould
* Ensure timely investigation of reported cases and delivery of effective remediation works
* Promote a zero-tolerance approach to damp and mould risks
* Ensure full compliance with Awaab's Law, including prescribed timescales for inspection, reporting, and remediation
* Develop long-term prevention strategies, including asset improvements and tenant engagement
* Work collaboratively with residents to address causes, including behavioural and structural factors
4. Operational Management
Manage internal teams, contractors, and consultants delivering inspection and repair services.
Set performance targets and monitor service delivery against KPIs.
Ensure works are delivered on time, within budget, and to required quality standards.
Drive continuous improvement across repair and maintenance services.
5. Tenant Engagement & Safeguarding
Ensure a customer-focused approach, prioritising vulnerable tenants.
Handle escalated complaints and sensitive cases with professionalism and empathy.
Work collaboratively with housing, safeguarding, and support teams.
6. Data, Reporting & Governance
Maintain robust data systems to track cases, risks, and outcomes.
Provide regular reports to senior leadership on performance, risks, and compliance.
Support audits, inspections, and regulatory reviews.
7. Financial & Risk Management
Manage budgets related to disrepair, compliance works, and damp & mould remediation.
Identify cost-saving opportunities while maintaining service quality.
Mitigate legal and operational risks through proactive management.
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Person Specification
Essential Experience:
Proven experience in managing housing disrepair cases and legal processes.
Strong knowledge of HHSRS and housing legislation.
Experience in diagnosing and managing damp and mould issues in residential properties.
Experience managing contractors and multi-disciplinary teams.
Skills & Knowledge:
Excellent understanding of building pathology and repairs.
Strong project and programme management skills.
Ability to interpret legal and technical information.
Excellent communication and stakeholder management skills.
Strong analytical and problem-solving abilities.
Qualifications:
Relevant professional qualification (e.g., building surveying, construction, or housing).
Membership of a relevant professional body (e.g., RICS, CIOB) is desirable.
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Key Competencies
Leadership and team management
Risk management and decision-making
Customer focus and empathy
Attention to detail and compliance
Strategic thinking and continuous improvement
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Additional Information
The role may require site visits and occasional out-of-hours work.
A full UK driving licence may be required.
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Success Measures
Reduction in disrepair claims and associated costs
Compliance with HHSRS standards
Improved response times for damp and mould cases
High levels of tenant satisfaction
Strong audit and regulatory outcomes
Compliance within AWAAB's law.
To apply reach out to me on :
02030471496
Eden Brown Synergy is an equal opportunities employer.
Eden Brown Limited is a limited company registered in England and Wales with registered number 3643845. Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of nGAGE Specialist Recruitment Limited T/A nGAGE Talent. Please consider the environment before printing this e-mail. This message is intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. We take reasonable precautions to ensure no viruses are present in this email but cannot accept responsibility for any loss or damage sustained as a result of computer viruses and the recipient must ensure that the email (and attachments) are virus free.
Repairs manager- Enfield
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