Housing Officer - North northamptonshire

Reference: 3522783225_1773930641

Job Purpose

To provide a high-quality housing management service to tenants and residents, ensuring tenancy sustainment, income collection, and community wellbeing. The Housing Officer will manage a patch of properties, deal with tenancy-related issues, and work closely with internal teams and external agencies to deliver effective housing services.

Key Responsibilities
Tenancy Management

Manage a portfolio of properties and act as the main point of contact for tenants

Conduct tenancy sign-ups, reviews, and terminations

Investigate and resolve tenancy breaches, including anti-social behaviour

Carry out property inspections and estate visits

Income & Arrears Management

Monitor rent accounts and take action to recover arrears

Negotiate and set up payment plans with tenants

Support tenants with welfare benefits and financial advice

Prepare cases for legal action where necessary

Customer Service

Respond to tenant enquiries via phone, email, and face-to-face

Deliver a high standard of customer service at all times

Handle complaints and resolve issues efficiently

Safeguarding & Support

Identify vulnerable tenants and provide appropriate support or referrals

Work with external agencies such as social services, charities, and support providers

Ensure safeguarding procedures are followed

Partnership Working

Liaise with internal departments such as repairs, legal, and allocations

Work collaboratively with local authorities and external partners

Attend case conferences and multi-agency meetings

Compliance & Administration

Maintain accurate records and update housing management systems

Ensure compliance with housing policies and legislation

Prepare reports and documentation as required

Key Skills & Experience

Experience working in a housing or tenancy management role

Knowledge of housing legislation and best practice

Strong communication and interpersonal skills

Ability to manage a caseload and prioritise workload

Experience dealing with rent arrears and anti-social behaviour

Good IT skills (e.g. Microsoft Office, housing systems)

Qualifications (Desirable)

CIH qualification or equivalent (desirable)

Relevant experience in housing or public sector roles

What We Offer

Competitive salary

Flexible working options

Training and development opportunities

Pension scheme

Eden Brown Synergy is an equal opportunities employer.

Eden Brown Limited is a limited company registered in England and Wales with registered number 3643845. Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of nGAGE Specialist Recruitment Limited T/A nGAGE Talent. Please consider the environment before printing this e-mail. This message is intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. We take reasonable precautions to ensure no viruses are present in this email but cannot accept responsibility for any loss or damage sustained as a result of computer viruses and the recipient must ensure that the email (and attachments) are virus free.

£25.00
Per hour
Up to GBP25.00 per hour

Kettering

Contract

Added 19/03/2026
Reference: 3522783225_1773930641

Housing Officer - North northamptonshire

Kettering
Contract

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