Temporary Accommodation Housing Officer - Waltham - £22.44 p/h umb

Greater London
Contract
Housing
Reference: 3562813225_1783084395

Temporary Accommodation Housing Officer - Waltham - £22.44 p/h umb

Role Title Temporary Accommodation Housing Officer
Job Family Place / Housing / Housing Options & Support
Competency Level All Colleagues
Pay Range / Scale SO2- 22.44 Umbrella

Purpose

To provide effective day to day housing management for temporary accommodation owned or directly managed by the Council, ensuring properties are safe, well maintained, and compliant with all relevant legislation, policies and standards.

To maintain high property standards by carrying out inspections, investigations and follow up actions in response to complaints, repairs issues, damp and mould concerns, anti social behaviour, and tenancy/licence breaches. The postholder ensures that issues are resolved promptly through direct action, coordination with contractors, and enforcement of tenancy/licence terms.

To work closely with internal teams, partners and statutory agencies to ensure that breaches of tenancy/licence agreements are identified early, addressed appropriately and escalated when necessary, using all available enforcement tools to protect residents and the Council.

To deliver a resident focused service by providing clear communication, practical support, and a strong presence within temporary accommodation settings, ensuring that households feel supported, listened to and safe throughout their stay. The role plays a pivotal part in helping residents stabilise and prepare for their move into a safe and sustainable settled home.

Deliver a specialist aspect of service delivery, which engages customers / stakeholders and enables them to make effective use of the service.
The service is delivered to the quality, organisational and professional standards required

Customer / stakeholder expectations are managed in relation to what can be delivered.
The service meets organisational requirements and reflects customer / stakeholder requirements / needs, within organisational constraints.

Maintain all required records and information. Analyse and interpret complex information, for input into reports. Procedures are adhered to and all information is correctly recorded and processed.
Accurate, complete and relevant information / records / reports are provided for internal and/or external use.
Develop specialist documents / materials / activities to support / promote the service area. All materials / activities are delivered to the required standards and timescales.
Communications are clear, well planned and effectively targeted.
Provide advice and guidance to colleagues, customers and stakeholders. Manage escalated or complex customer issues within the specialist area. Expert advice, information and support are provided on the full range of issues within the field of expertise.
Queries / complaints are effectively managed.
Appropriate action is taken to resolve the issue.
Customers are satisfied.
Maintain information systems which support the specialist area. Contribute to the development of these systems. Changes to systems, are identified and recommended.
Systems meet operational requirements.
Work closely with others to clarify changing customer / organisational requirements. Customer requirements are identified and documented.
Improvement opportunities are identified and recommended.
Develop good working relationships, develop community links and communicate effectively with internal / external organisations / partners and stakeholders. Represent specialist area internally and / or externally. Specialist work area reputation is maintained or enhanced.
Stakeholders are engaged with activity relevant to them.
Positive feedback is received from stakeholders.
Best practice is shared.
Carry out all duties and responsibilities with reasonable care for the health and safety of self and others and report any potential hazards or unsafe practices to line manager. Work is carried out in a way that is safe and without risks to health.
Ensure the necessary standards relating to safeguarding best practices/protocols are effectively communicated, monitored and maintained as relevant within the scope of this post. Safeguarding standards are monitored and maintained in compliance with Council policy

Act in accordance with all policies and procedures which apply to the job and understand the reasons for this. All policies and procedures are complied with.

Job Specific Accountabilities: End Results/ Outcomes
Deliver a responsive, resident focused housing management service across temporary accommodation, including licence, lease and other tenure types. Residents receive clear communication, prompt responses and a consistently high standard of service.


Be the first point of contact for residents, ensuring enquiries are resolved within agreed service levels and customers know who to contact for support.
Improved customer experience; reduced repeat contacts; timely resolutions achieved.

Proactively investigate suspected tenancy or licence fraud across all temporary accommodation, using all available tools and ensuring high quality referrals to specialist teams.
Fraud is identified earlier; unlawful occupation is reduced; social housing and TA resources are protected.

Carry out property inspections and visits to privately owned and Council managed temporary accommodation to assess condition, safety and compliance with agreed standards; specify required works and follow up until completion.
Property standards are upheld; repairs are completed quickly; hazards and health & safety risks are reduced.


Represent the Council professionally when engaging with residents, the public and partner agencies, acting as an ambassador for the service.
Positive relationships are built; the service�s reputation is strengthened.

To apply reach out to me on :

02030471496

Eden Brown Synergy is an equal opportunities employer.

Eden Brown Limited is a limited company registered in England and Wales with registered number 3643845. Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of nGAGE Specialist Recruitment Limited T/A nGAGE Talent. Please consider the environment before printing this e-mail. This message is intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. We take reasonable precautions to ensure no viruses are present in this email but cannot accept responsibility for any loss or damage sustained as a result of computer viruses and the recipient must ensure that the email (and attachments) are virus free.

COMPETITIVE SALARY

Greater London

Contract

Added 03/07/2026
Reference: 3562813225_1783084395

Temporary Accommodation Housing Officer - Waltham - £22.44 p/h umb

Greater London
Contract

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