Job Title: Homelessness Officer
Organisation: Westminster City Council
Rate: £30.77 per hour (Umbrella)
Working Arrangement: Hybrid (office and home-based working as required)
Contract Type: Agency / Temporary
About the Role
Westminster City Council is seeking an experienced Homelessness Officer to support our Housing Services team. This role will focus on delivering high-quality homelessness casework across prevention and relief duties, with particular emphasis on working with families.
The successful candidate will be responsible for managing a complex caseload, ensuring statutory duties are met in line with homelessness legislation and council policies, and delivering a customer-focused service led by empathy, professionalism, and clear communication.
This role is hybrid and will require working across council offices and home working in line with service needs.
Key Responsibilities
Undertake homelessness casework across prevention and relief duties, including work with families
Manage a caseload proactively with minimal supervision, progressing cases efficiently to resolution
Liaise with service users, colleagues, and partner agencies via email, telephone, and face-to-face interactions
Accurately record and document all case activity using case management systems and relevant spreadsheets
Ensure decisions and assessments comply with homelessness legislation, guidance, and local policies
Communicate clearly and effectively, leading all customer interactions with empathy and understanding
Independently drive workloads forward and resolve queries in a fast-paced environment
Complete all associated administrative tasks to a high standard, ensuring records are clear, concise, and compliant
What We Are Looking For, Essential Requirements:
Proven experience of homelessness casework (mandatory)
Experience working within homelessness services (mandatory)
Experience handling both prevention and relief duties
Knowledge and understanding of homelessness legislation and associated policies
Experience working with families within a housing or homelessness context
Strong written and numerical skills
Experience using case management systems
Strong interpersonal and communication skills
Ability to work effectively in a fast-paced environment
Proactive, self-motivated, and capable of managing workload independently
Additional Information
No budget management responsibilities
No line management responsibilities
Agile and flexible working conditions apply
Why Join Westminster City Council?
Westminster City Council offers an opportunity to work in a dynamic, high-impact environment where your expertise will make a meaningful difference to residents experiencing housing need. You will be part of a professional and supportive team committed to delivering compliant, compassionate, and effective homelessness services.
To apply reach out to me on :
02030471496
Eden Brown Synergy is an equal opportunities employer.
Eden Brown Limited is a limited company registered in England and Wales with registered number 3643845. Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of nGAGE Specialist Recruitment Limited T/A nGAGE Talent. Please consider the environment before printing this e-mail. This message is intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. We take reasonable precautions to ensure no viruses are present in this email but cannot accept responsibility for any loss or damage sustained as a result of computer viruses and the recipient must ensure that the email (and attachments) are virus free.
Homelessness Officer - Westminster
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