Senior Housing Standards Officer - Elmbridge - £36.46 p/h umb

Reference: 3566083225_1784041777

Senior Housing Standards Officer - Elmbridge - £36.46 p/h umb

About the role

The main purpose of this role is to ensure that the condition and management of housing across all tenures in the borough meets and preferably exceeds the legal requirements, thereby promoting the health and well-being of our residents. You will do this through the provision of appropriate information, advice, guidance, assistance and in some cases, the use of enforcement powers. You will also work on the delivery of the council's objectives around empty homes and domestic energy efficiency.

Reporting to the Housing Standards Manager, you will be able to make appropriate decisions that resolve problems identified by exploring and considering a range of options and solutions in line with the council's Housing Enforcement Policy and procedures.

You will also be expected to lead on complex cases and prepare documentation for Court action when necessary. You will be responsible for the supervision and delegation of work to the Housing Standards Officer.

The main purpose of the role:

  1. To improve the quality, safety, energy efficiency and choice of residential accommodation in Elmbridge.
  2. To supervise the work of the Housing Standards Officer(s), under the general direction of the Housing Standards Manager.
  3. To provide an excellent service to owners, occupiers and tenants in all tenures through action by a range of intervention strategies, including enforcement, education and advice.

Specific duties and responsibilities

  1. To work towards agreed objectives using own initiative to develop, prioritise and review activities by establishing work programmes and targets, ensuring desirable work outcomes are achieved within agreed time frames.

  1. To provide suitable casework supervision to, the Housing Standards Officer(s).

  1. To deal with requests and complaints from members of the public about poor housing conditions, investigate and take appropriate action, including:

(i) Undertaking property inspections

(ii) Identifying defects and hazards using the Housing Health and Safety Rating System

(iii) Identifying statutory nuisances

(iv) Identifying statutory overcrowding

(iv) Completing inspection reports and schedules of work

(v) Assessing best course of action to ensure compliance with legislation and council's Enforcement Policy.

  1. Where appropriate taking enforcement action including writing letters, undertaking interviews under caution and service of statutory notices through to prosecution proceedings and the undertaking of works in default.
  2. Attending court or Residential Property Tribunal and giving evidence as necessary.
  3. Liaise and negotiate with appropriate people and bodies e.g. fire officers, planners, solicitors, landlords, tenants

  4. To identify empty homes and bringing them back into use through:

(i) Provide guidance and oversight for complex cases while allowing the Property Standards and Empty Homes Officer to act as the operational lead for empty homes projects.

(ii) Dealing with complex complaints and enquiries concerning empty properties and where necessary, undertake detailed inspections and take appropriate enforcement actions.

(iii) Prepare recommendations in line with council policies, and refer to other sections /organisations as appropriate.

(iv) Liaison with colleagues in the council's Finance and Customer Operations s teams as regards the status and updating of the council's list of long-term empty properties

(v) Organising awareness of the empty property issues and any initiatives through appropriate promotional materials, publicity and education.

5. To promote and monitor minimum standards in Houses in Multiple Occupation and administer the Council's HMO Licensing Scheme including:

(i) Identification and maintenance of HMO database

(ii) Proactive inspection and regular monitoring of HMO dwellings

(iii) Dealing with enquiries and applications for HMO licences

(iv) Assessing applications for HMO licences, issuing licences and monitoring compliance with licence conditions

(v) Taking enforcement action in relation to non-compliance with licence conditions, not having a licence or otherwise not complying with statutory HMO requirements.

6. To administer Caravan Site Licensing for the Borough including:

(i) Deal with enquiries and requests for Caravan site licences

(ii) Process applications for licences and undertake inspections

(iii) Monitoring site licence conditions and take enforcement action in relation to

non-compliance with licence conditions, not having a licence

7. To assist the Council's Housing Solutions Team by undertaking property inspections for the purposes of identifying statutory overcrowding and disrepair in relation to applicants on the Housing Register and the council's rental support scheme, including providing written inspection reports and dealing with reported breaches of the Renters Rights Act.

8. To lead in the promotion of home energy conservation and meeting the council's obligations under the Home Energy Conservation Act.

9. To assist in the management and administration of the Private Sector Housing IT system including the inputting of records, updating of records and producing regular reports for personal casework monitoring and monitoring and measuring team performance. Assist with the security, set up and implementation of system upgrades.

10. Take an active role in promoting all of the Council's policies and strategies for private sector housing and to assist in the development and review of policies, procedures and strategies related to private sector housing as required by legislative change, new initiatives and the ongoing need to strive for service improvements.

To apply reach out to me on :

02030471496

Eden Brown Synergy is an equal opportunities employer.

Eden Brown Limited is a limited company registered in England and Wales with registered number 3643845. Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of nGAGE Specialist Recruitment Limited T/A nGAGE Talent. Please consider the environment before printing this e-mail. This message is intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. We take reasonable precautions to ensure no viruses are present in this email but cannot accept responsibility for any loss or damage sustained as a result of computer viruses and the recipient must ensure that the email (and attachments) are virus free.

COMPETITIVE SALARY

Esher

Contract

Added 14/07/2026
Reference: 3566083225_1784041777

Senior Housing Standards Officer - Elmbridge - £36.46 p/h umb

Esher
Contract

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