Debt Recovery Assistant - Elmbridge

Reference: 3533123225_1776349870

About the role

You will be responsible for collecting debt for the Council.

The main purpose of the role:

Assist the Debt Recovery Officer with the collection of outstanding debt.

Specific duties and responsibilities

The postholder will provide the duties below in relation to three main areas namely, Local Taxation, Housing Benefits Overpayments and Sundry Debt Recovery. Progress through the grade for the bar (25) will be based on sufficient knowledge of each area.



The duties are:



Control and reconciliation of the system.
Provide assistance, advice and training (as required).
Pursue the recovery of debts due in accordance with agreed procedures (Corporate Debt Policy).
Responsible for responding to all customer enquiries, whether by email, phone or in person at reception and negotiating appropriate repayment arrangements.
Responsible for working with external partner debt collection agency, ensuring prompt referral on ongoing liaison including Attachment of Earnings.
Managing direct debits.


Maintenance of user manual.



The postholder works under the general director of the Debt Recovery Officer and is required to carry out their work with minimal day to day supervision.





What?s missing?





Our job descriptions cover as much of the role as we can possibly get down in writing, but issues will arise, and we hope and expect that you will understand that and take on-board other tasks from time-to-time, in keeping with your role of course.



Your conduct



We expect the highest standards of conduct from our employees and at all time you must carry out your duties with integrity and in accordance with the Code of Conduct for employees.

Eden Brown Synergy is an equal opportunities employer.

Eden Brown Limited is a limited company registered in England and Wales with registered number 3643845. Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of nGAGE Specialist Recruitment Limited T/A nGAGE Talent. Please consider the environment before printing this e-mail. This message is intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. We take reasonable precautions to ensure no viruses are present in this email but cannot accept responsibility for any loss or damage sustained as a result of computer viruses and the recipient must ensure that the email (and attachments) are virus free.

£26.29
Per hour
Up to GBP26.29 per hour

Esher

Contract

Added 16/04/2026
Reference: 3533123225_1776349870

Debt Recovery Assistant - Elmbridge

Esher
Contract

Other similar jobs

Debt Recovery Team Leader - Brent

Added 11/06/2026

Job Title: Debt Recovery Team Leader Location: Brent NOT A CREDIT CONTROL POSITION Are you a strategic leader with a passion for driving performance and improving financial outcomes? Brent Council is seeking a Debt Recovery Team Leader to oversee and optimise the recovery of multiple debt portfolios, including Housing Benefit Overpayments, Adult Social Care, and Sundry Debt. About the Role: As the Debt Recovery Team Leader, you will: * Manage Debt Portfolios: Ensure effective, timely, and consistent recovery activity across assigned portfolios. * Ensure Compliance: Operate within legislative frameworks, case law, and Council policies, safeguarding our financial position. * Lead...

Learn more

Debt Recovery Officer - Brent

Added 17/03/2026

Debt Recovery Officer - Brent Knowledge (please specify all essential criteria): 1. Excellent verbal, written debt recovery negotiation skills. 2. Strong numerical, analytical, problem solving and decision-making skills. 3. Knowledge of what is important when delivering good customer service in a very diverse environment. 4. Knowledge of the debt recovery and enforcement process relating to at least one of the following: county and/or magistrates' court. Purpose 1. The post holder is required to recover and enforce collection for debts including Council Tax (NEC) Sundry (Oracle Advanced Collections) and/or any debt recovery portfolio managed within the Council. 2. To recover all...

Learn more

Revenues & Benefits Systems Officer - Elmbridge Council

Added 03/06/2026

Revenues & Benefits Systems Officer - Elmbridge Full/time | 36 hours per week | Monday-Friday | Office/based (review possible part home working after initial month) We are seeking a Benefits professional with significant experience and a strong background in benefit assessment who is ready to progress into a Revenues & Benefits Systems Officer role. This position is ideal for someone who understands the operational side of Benefits and wants to move into a more technical, systems?focused career path. The role centers on maintaining, developing, and improving our Benefits systems, ensuring accuracy, efficiency, and compliance across all processes. You will work...

Learn more

Property Standards and Empty Homes Officer - Elmbridge

Added 15/04/2026

About the role The main function of this role is to improve the housing quality within Elmbridge Borough Council by working proactively and reactively working to improve housing standards across all tenures and reduce the number of empty properties in the borough. You will work under the supervision of the senior property standards and empty homes officer to investigate and resolve complaints of poor housing conditions and undertake inspections of caravan sites and take appropriate enforcement action to ensure compliance with appropriate legislation and regulatory requirements. You will also be responsible for the maintenance of the Private Sector Housing team's...

Learn more

Benefit Assessor - Elmbridge

Added 18/03/2026

Benefits Officer - Elmbridge Hybrid( Hybrid working 2 days in office, 3 days at home - after minimum 2 weeks training in the office ) 1. To undertake the work activities involved in the determination of new claims and changes in circumstances including overpayments determination and recovery level decisions 2. To undertake all assessment work activities above in accordance with the benefit regulations and internal operational procedures and guidelines 3. To undertake all assessment and (re) determination work activities above using the Academy Benefits system and IDOX workflow and document management IT system 4. To respond to customer enquiries across...

Learn more

ASC Income and Recovery Officer -reading

Added 08/05/2026

Job Title: ASC Income and Recovery Officer Department: Adult Social Care (ASC) / Finance Reports To: Income and Recovery Manager / ASC Finance Team Lead Job Summary: The ASC Income and Recovery Officer is responsible for managing the income and debt recovery processes for Adult Social Care services. This role ensures that clients are billed accurately, payments are collected efficiently, and recovery actions are undertaken in line with statutory guidelines and council policies. The officer will liaise with service users, internal teams, and external agencies to resolve outstanding debts while maintaining a high level of customer service. Key Responsibilities: Administer...

Learn more

Sefton - Assistant Team Manager - Court Advisory Team

Added 07/06/2026

Sefton Council is seeking a dedicated and experienced Assistant Team Manager to join our Court Advisory Team within the Qualified Social Work field. This pivotal role will involve supporting the Team Manager in overseeing social work practice, ensuring the highest standards of service delivery, and promoting the welfare of children and families. You will play a key role in managing a team of social workers, providing guidance, supervision, and support to enhance their professional development and practice. Your key responsibilities will include: Assisting the Team Manager in the operational management of the Court Advisory Team. Supervising and mentoring social workers,...

Learn more

Sefton - Assistant Team Manager - Court Advisory Team

Added 05/06/2026

Sefton Metropolitan Brough Council is currently seeking an experienced Assistant Team Manager to support their Court Advisory Team. Location: Trinity Road, Bootle Pay Rate: £40.00 per hour (Umbrella )Note: Hybrid opportunity Key Responsibilities: Support the Team Manager in the operational management of the Court Advisory Team, ensuring the delivery of high-quality, child-centred services.Provide day-to-day supervision, guidance, and professional challenge to Social Workers and support staff.Oversee and monitor complex pre-proceedings and care proceedings cases, ensuring timely progression and effective case management.Ensure assessments, care plans, court statements, and other legal documentation are completed to a high standard and within statutory timescales.Provide expert...

Learn more

Assistant surveyor - Cambridge

Added 26/05/2026

MAIN ROLES & RESPONSIBILITIES: 1. To carry out stock condition, HHSRS (Housing Health & Safety Rating System) surveys and energy rating information using electronic hand-held surveying equipment, to the Council's property. 2. To oversee and work with contractors carrying out the programmed works for the Council, including under the NEC3 Term Service Contract. 3. To assist in the management of the new build process in conjunction with the development team and housing management team, to successfully deliver the Council's development programme of new flats and houses. 4. To monitor and record the quality of works on site and to ensure...

Learn more

Enfield - Reablement Assistant Occupational Therapist

Added 19/05/2026

We are looking for Reablement Assistant Occupational Therapist - Enfield (EN1 3XA)We are seeking a Reablement Assistant Occupational Therapist to support adults in regaining independence and confidence in daily living following illness, injury, or a change in circumstances.Role Responsibilities:Assist with occupational therapy assessmentsSupport reablement plansPromote safe and effective use of equipment and adaptationsWork closely with individuals, carers, and partner professionals to help people remain as independent as possible in their own homesDetails:Location: Enfield, EN1 3XAPay Rate: £27.71 per hourReferral Bonus: £300Benefits of working with Eden Brown Synergy:DBS check processed and paid for by Eden Brown SynergyReferral bonus if you refer...

Learn more

Housing Assistant - North west Leicestershire

Added 19/05/2026

Core responsibilities: To provide the first point of contact for customers in relation to all aspects of Housing Management and provide administrative support to the Housing Management team. * Daily contact with tenants and their representatives concerning any aspect of Housing Management and conditions of tenancy. * To have knowledge of policies and procedures for dealing with breaches of conditions of tenancy, particularly anti-social behavior and rent arrears in order to assist the Housing Officers to provide advice and information to customers. * To undertake all aspects of the Right to Buy and Mutual Exchange cases, including the property inspection....

Learn more

Housing Support Assistant - New castle

Added 15/05/2026

Main Duties These are some of the typical duties you will be expected to perform. This is not exhaustive, and you may need to complete similar tasks as required. 1. To be the first point of contact for residents, visitors to the building, answering phone calls and providing a high level of customer service whilst performing reception duties. 2. Signposting customers to relevant departments internal and external to Newcastle City Council. This will include assisting vulnerable service users to access our services. 3. Provide basic information and advice to clients for example, providing directions, locality information, contact details for services...

Learn more

Income Collections assistant - Walsall

Added 14/05/2026

2. Role specific duties and accountabilities: * Maximise and secure income due to the Council by undertaking all aspects of income and debt recovery activity in an effective and timely manner and in accordance with relevant policies, processes and procedures. Methods of recovery will include, but are not limited to, outbound telephone, letter, email collection activities and the referral of debts to collection agents. * Evaluate the financial position of debtors, provide practical support and advice regarding payment options, including instalment arrangements and where appropriate refer customers to internal and external support/advice agencies. * Provide training, support and information relating...

Learn more

Learning Support Assistant

Added 01/05/2026

Job Title: Learning Support Assistant (Complex Needs & SEMH Support) Location: Greater Manchester Contract Type: Temporary, Rate: £16 - £20 per hour Start Date: ASAP Eden Brown are seeking a committed and compassionate Learning Support Assistant (LSA) to join a leading further education college in Greater Manchester. This is a temporary full-time role working with students aged 16+ who require tailored support to achieve their educational and personal development goals. The Role: As a Learning Support Assistant, you will: * Provide 1:1 and small group support to learners with complex needs and SEMH difficulties * Promote positive behaviour, emotional regulation,...

Learn more

Gateshead - Assistant Team Manager - MASH Team

Added 30/04/2026

EDEN BROWN SYENRGY is currently looking for an experienced & committed ASSISTANT TEAM MANAGER for GATESHEAD COUNCIL, offering an excellent opportunity to make a meaningful impact within a well-established MASH TEAM. PAY RATE : £34.45 p/h Umb ROLES & RESPONSIBILITIESResponsible for contributing to the multi-agency decision making process and will have considerable experience in Children's Social Care.You will research, co-ordinate and analyse key information to enable joint decision making with colleagues within MASH to ensure that timely decisions are made to secure the most positive outcomes for children.This role offers a unique professional development opportunity to draw upon your existing...

Learn more
Required for two factor authentication
At least 8 characters, 1 uppercase, 1 lowercase and 1 special character or number
Your file must be a doc, docx or pdf. No larger than 5MB.