2. Role specific duties and accountabilities:
* Maximise and secure income due to the Council by undertaking all aspects of income and debt recovery activity in an effective and timely manner and in accordance with relevant policies, processes and procedures. Methods of recovery will include, but are not limited to, outbound telephone, letter, email collection activities and the referral of debts to collection agents.
* Evaluate the financial position of debtors, provide practical support and advice regarding payment options, including instalment arrangements and where appropriate refer customers to internal and external support/advice agencies.
* Provide training, support and information relating to income collection and debt recovery policies, processes and procedures to colleagues and other stakeholders as appropriate including attending and actively participating in working groups and other meetings as appropriate.
* Prepare accurate, clear and concise casework records/notes and identify/enter key action points/outcomes/dates (incl. diary entries) on relevant systems (including debt collection agency systems) to ensure timely monitoring of arrears cases in accordance with the relevant policies and procedures.
* Review outstanding cases on a regular basis, including interrogating corporate and department systems and where appropriate prepare relevant notes/documents for handover of cases to senior colleagues where legal recovery activity is required.
* Ensure the accurate and timely processing, validation and despatch of financial transactions and documents (including credit notes, invoices and write-off requests), and dealing with matters on non-compliance in accordance with relevant policies and procedures.
* Assist in providing a high-quality, cost effective, best in class customer focussed service, working with customers to focus on the prevention of debt, whilst ensuring their needs are met.
* Providing support to senior colleagues in dealing with customer disputes and complaints and identifying/implementing appropriate service improvements.
* Effective use of corporate and department IT systems including the maintenance of data and production of reports to ensure the accurate monitoring and reconciliation of financial information.
* Support an integrated approach by providing input into Team workplans and working across the service to ensure that corporate, service and team objectives and targets are met.
* Provide training, support and advice relating to the council's financial transaction systems and processes.
* Demonstrate a flexible approach to undertaking all duties and effectively manage own workloads and resources as allocated.
* Support the final accounts process and internal audits including ensuring compliance.
* Contribute to the development and implementation of, new systems, processes, procedures aimed at maximising service efficiency and/or responding to new legislation, guidance, and other changes.
To Apply reach out to me on :
02030 471496
Eden Brown Synergy is an equal opportunities employer.
Eden Brown Limited is a limited company registered in England and Wales with registered number 3643845. Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of nGAGE Specialist Recruitment Limited T/A nGAGE Talent. Please consider the environment before printing this e-mail. This message is intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. We take reasonable precautions to ensure no viruses are present in this email but cannot accept responsibility for any loss or damage sustained as a result of computer viruses and the recipient must ensure that the email (and attachments) are virus free.
Income Collections assistant - Walsall
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