Council Tax Collection Officer - Exeter
We're Hiring: Council Tax Collection Officer
Location: Exeter | Grade E | Full-time | Court attendance required
Join Exeter City Council and make a real difference in our community! We're looking for a proactive and resilient Council Tax Collection Officer to help support residents, recover Council Tax arrears, and protect the Council's vital income.
In this key role, you'll be:
Monitoring and managing accounts in arrears
Negotiating realistic payment plans
Supporting customers facing financial hardship
Liaising with enforcement agents, landlords, and other stakeholders
Promoting sustainable solutions in line with our _Help Me With My Problem_ approach
You'll need:
Experience in income recovery or similar customer-focused environments
Excellent communication and negotiation skills
Confidence handling challenging conversations and sensitive data
A calm, flexible, and positive approach
Strong knowledge of Council Tax legislation and recovery procedures (or a willingness to learn)
Eden Brown Synergy is an equal opportunities employer.
Eden Brown Limited is a limited company registered in England and Wales with registered number 3643845. Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of nGAGE Specialist Recruitment Limited T/A nGAGE Talent. Please consider the environment before printing this e-mail. This message is intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. We take reasonable precautions to ensure no viruses are present in this email but cannot accept responsibility for any loss or damage sustained as a result of computer viruses and the recipient must ensure that the email (and attachments) are virus free.

Council Tax Collection Officer - Exeter
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