The purpose of this role is:
* To provide specialist and comprehensive housing advice and options to members of the public and delivering the Council's statutory homelessness functions, focussed
on preventing and relieving homelessness while managing expectations.
* The post holder will assess customers' needs and housing options, agreeing these in the form of a 'personal housing plan'. For customers who are threatened with
homelessness this will mean working to prevent homelessness or identify alternative housing options.
* The post holder will be responding to immediate homelessness situations and arranging placement in emergency accommodation. Where a homeless application is
triggered, the post holder will make key decisions about whether the Council's statutory duties have been discharged and issue formal decision notifications.
* Work with colleagues and other professionals to offer enhanced housing options which address the problems that are the root cause of the homelessness with a view
to securing and sustaining accommodation.
* The post holder will be offering housing advice pertaining to landlord and tenant law housing rights defending possession proceedings and assessing housing need
with reference to the Lettings Policy and sub-regional Choice Based Lettings system.
* The role will bring the post holder into contact with customers with a range of needs. Some are complex, including mental health, substance misuse, offending history,
abuse and exploitation and require an objective, empathetic, non-judgemental approach.
The main responsibilities of this role are:
1. Provide frontline service: a) To participate in a rota to provide a triage service at the initial point of customer contact. b) Provide initial advice and assess whether a
homeless application has been triggered. c) Arrange interim accommodation placements in emergencies where appropriate.
2. Homeless prevention/relief: a) Provide detailed housing options and advice casework (including face to face, telephone and written information) to members of the
public with a view to preventing and relieving homelessness. b) Work proactively to prevent homelessness through negotiation with families, landlords and agents
creative use of grant funding accessing services to meet support needs.
3. Assessment of statutory homelessness duties:
a) Fully assessing and reviewing housing and support needs and agree a 'personal housing plan' for those who are homeless or threatened with homelessness. b)
Carrying out enquiries and investigations to establish whether the Council owes any statutory duties in line with homelessness legislation, and issue formal written
decisions at each stage of the application process. c) Conducting assessments to establish that accommodation offers are suitable in line with regulations, guidance and
policy to discharge homelessness duties.
4. Landlord and tenant advice: a) Check validity of legal notices and possession action taken by landlords, advising tenants and landlords in line with housing legislation.
b) Support private tenants to complete legal defence paperwork and attend court as necessary to avert possession action. c) Interpret landlord and tenant law to provide
advice to private rented sector tenants and mediate between tenants and landlords where there is a dispute. d) Liaise with the Councils Residential Team in cases of
harassment or illegal eviction as necessary.
5. Case management: Responsible for managing a caseload, identifying priorities and maintaining accurate and complete electronic casework files to a high standard.
6. Multi-agency working: a) Liaison with internal and external agencies. This includes representation at case conferences and panel meetings as required. b) Signposting
to relevant advice/support agencies including financial tenancy support domestic abuse mental health substance misuse legal services housing providers.
7. Ongoing development: To develop and maintain current knowledge of legislation, guidance and policy in relation to homelessness housing landlord and tenant
matters allocation domestic abuse social care mental health and welfare benefits.
8. Performance: To be aware of and strive to comply with performance indicators set for the role.
9. Other duties: Carry out other duties as required in accordance with the grading of the post, to include some duties of the Senior Housing Advisor when absent.
To apply reach out to me on :
02030471496
Eden Brown Synergy is an equal opportunities employer.
Eden Brown Limited is a limited company registered in England and Wales with registered number 3643845. Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of nGAGE Specialist Recruitment Limited T/A nGAGE Talent. Please consider the environment before printing this e-mail. This message is intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. We take reasonable precautions to ensure no viruses are present in this email but cannot accept responsibility for any loss or damage sustained as a result of computer viruses and the recipient must ensure that the email (and attachments) are virus free.
Housing advice officer - Cambridge
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