Operations Manager (Repairs & Maintenance) - Southern Housing - £46.32 p/h umb
Operations Manager (Repairs & Maintenance) - Southern Housing - £46.32 p/h
You�ll demonstrate our HEART values in your behaviours. You�ll:
Be authentic, open and transparent in your actions and words
Believe that by working together we accomplish more, and work hard every day to improve services, efficiency and value for money.
Take responsibility for delivering excellence and own your own actions.
Embrace difference, and put our residents, colleagues and our partners are at the heart of all you do.
Do what you say you will and be relied upon to keep your promises.
?
And, of course, always collaborating as One Team, showing commitment to our approach to Equality Diversity & Inclusion, Health & Safety, Compliance and Code of Conduct policies and practices within Southern Housing.
The role
Reporting to the Head of Direct Services, the Operations Manager (Repairs) plays a pivotal role in leading the delivery of high-quality responsive repairs and maintenance services across a designated region within Southern Housing. With responsibility for a budget of approximately �5 million, four direct reports and the management of a team of more than 30 directly employed operatives/ techs and specialist subcontractors, the role is accountable for ensuring services are delivered safely, efficiently and in line with agreed performance standards. Leading multi-disciplinary teams, the Operations Manager will drive operational excellence, value for money and outstanding customer outcomes, while fostering an inclusive, visible and collaborative culture.
Through data-driven decision making, strong stakeholder engagement and a commitment to continuous improvement, the postholder will ensure repairs services remain resident-focused, compliant and aligned to Southern Housing's HEART values.
The location
You�ll be contractually based at our main office in Bromley By Bow and The Oasts, Maidstone with the option for working in a hybrid way when appropriate and as agreed with your manager.
What you�ll be doing:
- Overseeing end-to-end repairs, voids, and planned major complex works within your region (inclusion of other delivery stakeholders) while ensuring strict adherence to budget and Key Performance Indicators (KPIs).
- Compliance & Safety: Reinforcing Health & Safety legislation, managing compliance standards (like damp and mould programmes), and tracking performance and training metrics.
- Stakeholder Management: Acting as the primary operational delivery liaison for Southern Housing stakeholder and residents.
- You will lead a multi-disciplinary team of directly employed trade operatives and specialist subcontractors to ensure that all repairs are completed safely, on time, and to an exceptional standard, maintaining elevated levels of satisfaction and strict KPI compliance.
- Manage and report on key performance indicators (KPIs), including emergency response times, appointment kept rates, first time fix, average end to end times and post-repair quality audits, both quality assurance and commercial VfM to include reviewing M3NHF schedules of rate.
- Lead, mentor, and develop a team of supervisors and direct tradespeople. Conduct regular 1-to-1s, tool-box talks, and performance reviews and encourage inclusive continuous improvement and personal development
- Monitor expenditure against the reactive repairs budget, ensuring cost-effective material procurement, subcontractor deployment and efficient targeted direct labour allocation.
- Act as the lead officer for site safety, ensuring all works comply with CDM 2015 regulations, asbestos management, and general H&S legislation.
- Act as the primary point of contact for the local authorities and internal housing association partners, attending monthly progress meetings and addressing escalations and enquiries.
- Technical Oversight: Provide expert technical guidance on complex diagnostics, particularly regarding structural issues, damp and mould, and multi-trade projects.
To apply reach out to me on :
02030471496
Eden Brown Synergy is an equal opportunities employer.
Eden Brown Limited is a limited company registered in England and Wales with registered number 3643845. Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of nGAGE Specialist Recruitment Limited T/A nGAGE Talent. Please consider the environment before printing this e-mail. This message is intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. We take reasonable precautions to ensure no viruses are present in this email but cannot accept responsibility for any loss or damage sustained as a result of computer viruses and the recipient must ensure that the email (and attachments) are virus free.
Operations Manager (Repairs & Maintenance) - Southern Housing - £46.32 p/h umb
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