Devon County Council is creating a temporary, specialist team looking to support improved response and resolution in relation to complaints and disputes. We are looking for a Team leader who has significant experience and expertise in the statutory processes relating to EHC plans and also understands the need to work with families and schools in a relational way to support resolution. The main deliverables of this role:
introduce robust complaint and medication tracking tailored to SEND
triage and manage SEND complaints and mediation requests
reduce overdue complaints and escalation risk
generate learning and insight to improve practice
prepare the system for SEND inspection in relation to complaints
Eden Brown Synergy is an equal opportunities employer.
Eden Brown Limited is a limited company registered in England and Wales with registered number 3643845. Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of nGAGE Specialist Recruitment Limited T/A nGAGE Talent. Please consider the environment before printing this e-mail. This message is intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. We take reasonable precautions to ensure no viruses are present in this email but cannot accept responsibility for any loss or damage sustained as a result of computer viruses and the recipient must ensure that the email (and attachments) are virus free.
Team Lead - SEND Operations
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