Complaints Review Officer - Tower Hamlets - £32.83 p/h umb

Added 12/06/2026

Complaints Review Officer - Tower Hamlets - £32.83 p/h umb1.Draw on knowledge of the Housing Options Service area functions, policies and procedures to thoroughly investigate and respond to stage one complaints and members enquiries in a timely manner, whilst taking relevant legislation and statutory obligation into consideration.2.To ensure Complaints, Mayors and Members Enquiries are investigated fairly and impartially, using evidence based approach to understand the complaint and achieve a satisfactory resolution.3.Develop a sense of pride and passion and a "can do" attitude in resolving complaints in compliance with the Council's Complaints policy, the Housing and Local GovernmentOmbudsman Complaints Handling Code...

Complaints & Information Officer - Leicestershire

Added 08/04/2026

To provide effective case management of Complaints, Freedom of Information (FOI), Environment Information Regulations (EIR) work: * Ensure the Council complies with its statutory responsibilities in responding to complaints and requests for information made under FOI or EIR by the public or other parties. * Provide advice and guidance to service managers on best practice in responding to complaints, FOIs, EIRs and other enquires. * Help support and foster a learning culture where service improvements are driven directly from complaints intelligence. * To professionally represent the Corporate Resources Complaints and Information service, and the County Council in dealing with key...

Homelessness Complaints and Enquiries Officer - Westminster

Added 07/04/2026

WILL REQUIRE AN ADULTS DBS AND 5 YEARS REFERENCES Job Title: Complaints and Enquiries Officer Organisation: Westminster City Council Rate: £40.00 per hour (Umbrella) Working Arrangement: Hybrid (office and home-based working as required) Contract Type: Agency / Temporary About the Role Westminster City Council is seeking an experienced Complaints and Enquiries Officer to support our Housing Services team. This role will focus on managing, investigating, and responding to complaints and enquiries relating to homelessness services, including statutory decision-making, the housing register, and temporary accommodation. The successful candidate will manage a varied caseload of complex complaints, ensuring timely, thorough, and compliant...

Complaints resolutions officer - Southampton

Added 26/03/2026

Complaints Resolution Officer About the team: This is an opportunity to join Southampton City Council's Housing Directorate as a Complaints Resolution Officer, with a dedicated focus on managing Stage 2 Housing complaints. While the post sits within the Housing establishment, you will be operationally seconded to the Council's Legal Services Complaints Resolution Team. This arrangement ensures independence in complaint investigations while maintaining strong links to Housing services and priorities. About the role We are looking for a Complaints Resolution Officer on a fixed?term basis to help deliver a high?quality, independent complaints investigation and resolution service. This is a fast?paced and...

Council Tax Manager - Tower Hamlets

Added 11/06/2026

Council Tax Manager Location: Tower Hamlets Rate: £316.47 UMB per day We are seeking an experienced Council Tax Manager to join a local authority team in Tower Hamlets. This is an excellent opportunity for a skilled revenues professional to lead and support the effective delivery of council tax services, ensuring high standards of customer service, compliance, and operational performance. Key Responsibilities: * Manage and oversee day-to-day council tax operations and service delivery * Provide leadership, guidance, and support to revenues teams * Ensure accurate billing, collection, recovery, and account management processes * Monitor performance against targets and implement service improvements...

Children's SW - Family Support Team - London Borough of Tower Hamlets

Added 11/06/2026

The London Borough of Tower Hamlets is seeking a dedicated and passionate Qualified Social Worker to join our Children's Social Work - Family Support Team. This rewarding role offers the opportunity to make a meaningful difference in the lives of children and families within our vibrant community. As a key member of our team, you will work collaboratively with families to provide support, guidance, and intervention aimed at promoting the wellbeing and safety of children. Your key responsibilities will include: Conducting comprehensive assessments of children and families to identify needs and risks. Developing and implementing tailored support plans in collaboration...

Tower Hamlets - QSW - Family Support & Protection - £37.52 p/h Umb

Added 11/06/2026

We are seeking an experienced Qualified Social Worker (QSW) to join our Family Support & Protection team in Tower Hamlets. This is a fantastic opportunity for a dedicated professional looking to make a significant impact in the lives of families and children. The role is offered at a competitive rate of £37.52 per hour, umbrella company (Umb) basis, and requires a proactive approach to safeguarding and family support. As a Qualified Social Worker, your key responsibilities will include: Conducting thorough assessments of family needs and risks to ensure the safety and well-being of children. Developing and implementing effective care plans...

Children's SW - Safeguarding Team - London Borough of Tower Hamlets

Added 11/06/2026

The London Borough of Tower Hamlets is seeking a dedicated and passionate Qualified Social Worker to join our Children's Safeguarding Team. This is an exciting opportunity to make a significant impact in the lives of children and families within our vibrant community. As a key member of our team, you will be responsible for safeguarding vulnerable children and ensuring their welfare, working collaboratively with families, schools, and other agencies to promote positive outcomes. Your key responsibilities will include: Conducting comprehensive assessments of children's needs and risks. Developing and implementing care plans in partnership with families and other professionals. Carrying out...

Adult's SW - Assessment & Safeguarding / Community Team - Tower Hamlets

Added 11/06/2026

Are you a passionate and dedicated qualified social worker looking to make a difference in the lives of adults? Tower Hamlets is seeking a committed Adult's Social Worker to join our Assessment & Safeguarding / Community Team. In this role, you will play a vital part in promoting the well-being and safeguarding of vulnerable adults within our community. Your expertise will contribute to the assessment and planning of care services, ensuring that individuals receive the support they need to lead fulfilling lives. As an Adult's Social Worker, your key responsibilities will include: Conducting comprehensive assessments of adults in need of...

Adult's SW - Hospital Team - Tower Hamlets

Added 11/06/2026

We are seeking a dedicated and passionate Qualified Social Worker to join our Adult's Social Work Hospital Team in Tower Hamlets. This is an exciting opportunity for an individual committed to making a positive impact on the lives of adults in our community, working collaboratively within a multidisciplinary team to provide high-quality support and intervention. As a Qualified Social Worker, you will be responsible for: Conducting comprehensive assessments of adults' needs in a hospital setting. Developing and implementing care plans in partnership with service users and their families. Providing advice, support, and advocacy to individuals facing a range of social...

Tower Hamlets - QSW - Safeguarding Team

Added 11/06/2026

Join Tower Hamlets as a Qualified Social Worker (QSW) in our dedicated Safeguarding Team, where you will play a crucial role in protecting vulnerable individuals and families in our community. In this position, you will assess and manage complex cases, ensuring that the highest standards of care and support are provided. Your expertise will contribute to safeguarding children and adults at risk, working collaboratively with other professionals to deliver effective interventions and support services. Your key responsibilities will include: Conducting comprehensive assessments of individuals and families to identify needs and risks. Developing and implementing tailored care plans that promote safety...

Adult's SW - Community/MH Team - London Borough of Tower Hamlets

Added 05/06/2026

The London Borough of Tower Hamlets is seeking a passionate and dedicated Qualified Social Worker to join our Community/Mental Health Team. This is an exciting opportunity to make a real difference in the lives of adults facing mental health challenges. As a key member of our team, you will work collaboratively with individuals, families, and other professionals to provide high-quality support and intervention services. Key responsibilities include: Conducting comprehensive assessments of clients' needs and risks. Developing and implementing tailored care plans in partnership with clients and their families. Providing ongoing support and monitoring of clients' progress. Collaborating with multi-disciplinary teams...

Tower Hamlets - Youth Justice Case Manager - £37.92 p/h Umb

Added 10/04/2026

Eden Brown Synergy are currently looking for an experienced Youth Justice Case Manager to join the Youth Justice Service for Tower Hamlets Council (including the City of London). Duties and Responsibilities: * Manage a caseload of children aged 10-17 who are subject to community and custodial court orders. * Build effective, trusting relationships with children and families to support engagement and positive behavioural change. * Undertake comprehensive assessments and develop individualised intervention plans to reduce offending and safeguard the public. * Deliver interventions in line with 'Child First' principles, ensuring the child's voice is central to all practice. * Apply...

Housing Landlord Complaints Investigator - Waltham

Added 20/04/2026

Job Purpose To visit or call, where a visit is not possible, households in temporary accommodation, assessing their move on housing needs and their most likely route to being re-housed in settled accommodation, including in Social Housing and the Private Rented Sector. To take accurate and complete records of the households current composition and housing needs so colleagues in the Move on team can source and match the households to suitable settled accommodation. To set expectations about the most likely route into settled accommodation, what action the household can take to move out of temporary accommodation of their own accord....

Complaints investigator - Brent

Added 20/03/2026

Seeking candidates with extensive complaints handling experience, particularly (but not exclusively) in relation to housing, repairs, homelessness and public realm complaints. Will need experience of managing stage 2 complaints, drafting responses on behalf of Corporate Directors so will know how to interact with senior stakeholders. Will need an element of tact & diplomacy but the tenacity to follow investigations through to completion. We wish to see candidates with extensive local authority complaints experience.Eden Brown Synergy is an equal opportunities employer. Eden Brown Limited is a limited company registered in England and Wales with registered number 3643845. Our registered address is...