Housing Resolutions Officer - Brent

Added 24/04/2026

Principal Accountabilities and Responsibilities: 1. To visit households in temporary accommodation to provide them with advice and guidance on the full range of housing options available to them and manage their expectations, taking into account their needs and aspirations, their priority on the Housing Register and ability to sustain other options, including intermediate housing options and private rented accommodation. 2. To work with the Social Housing Assessment and Lettings team to monitor biding activity across households in temporary accommodation and offer support to those households who require assistance, in order to help them make informed choices about their future housing....

Housing Resolutions officer - brent

Added 19/02/2026

Roles & Responsibilities - Housing Resolutions Officer Assess and resolve housing issues for customers, focusing on prevention and relief of homelessness in line with the Homelessness Reduction Act 2017. Provide tailored housing advice and options to applicants, including private rented sector, social housing, and supported accommodation. Carry out housing needs assessments and produce Personalised Housing Plans (PHPs) with reasonable steps to resolve housing situations. Investigate homelessness applications, determine duties owed, and issue statutory decisions where required. Work proactively with landlords, letting agents, and accommodation providers to secure suitable housing solutions. Negotiate to prevent evictions, including rent arrears repayment plans and...

Complaints resolutions officer - Southampton

Added 26/03/2026

Complaints Resolution Officer About the team: This is an opportunity to join Southampton City Council's Housing Directorate as a Complaints Resolution Officer, with a dedicated focus on managing Stage 2 Housing complaints. While the post sits within the Housing establishment, you will be operationally seconded to the Council's Legal Services Complaints Resolution Team. This arrangement ensures independence in complaint investigations while maintaining strong links to Housing services and priorities. About the role We are looking for a Complaints Resolution Officer on a fixed?term basis to help deliver a high?quality, independent complaints investigation and resolution service. This is a fast?paced and...

Social Housing Assessment And Lettings Officer - Brent

Added 18/06/2026

Principal Accountabilities and Responsibilities: 1. To investigate and assess all applicants under the Housing Act 1985 and Housing Act 1996 (Part VI), Localism Act 2011 and Homelessness Reduction Act 2017 to assess whether housing is required. This may include interviewing applicants to determine their eligibility, making detailed enquires to other organisations to verify information, and carrying out home visits in order to confirm/evaluate housing circumstances. 2. To prioritise all applicants in the appropriate category and banding in line with the Council's allocation policy and other guidelines. To write and serve decision letters on all applications, explaining the reasons for their...

Social Housing Assessment and Lettings Officer - Brent

Added 21/04/2026

Principal Accountabilities and Responsibilities: 1. To investigate and assess all applicants under the Housing Act 1985 and Housing Act 1996 (Part VI), Localism Act 2011 and Homelessness Reduction Act 2017 to assess whether housing is required. This may include interviewing applicants to determine their eligibility, making detailed enquires to other organisations to verify information, and carrying out home visits in order to confirm/evaluate housing circumstances. 2. To prioritise all applicants in the appropriate category and banding in line with the Council's allocation policy and other guidelines. To write and serve decision letters on all applications, explaining the reasons for their...

Resolutions administrator - hammersmith & Fulham

Added 02/03/2026

ROLE DESCRIPTION You will play a pivotal role in delivering an effective, complaints, enquiries and compliments management service which ensures service standards are met. *To support our complaints teams to ensure early resolution of residents' complaints and Housing Ombudsman enquiries. *Officers will ensure that appropriate systems are in place so that all enquiries are processed, resolved and responded to in a timely, fair and transparent manner, working independently but supporting the professionals providing the service. *To ensure that all responses meet the necessary and expected quality standards and are managed in accordance with the Council's Constitution and the Ombudsman's complaint...

Quality Assurance & Standards Officer - Brent

Added 03/06/2026

This is an on-going requirement in line with the attached JD - however for the first 3 months (or so) we will require the appointed candidate to focus on the following project: Undertake a reconciliation of affordable rent agreements. Confirm GLA approvals for all affordable rent units Review service charges levied on affordable rented properties and either remove or incorporate them within rent levels. Remove or incorporate service charges into rent levels Determine why London affordable rent properties are being charged a rent above LAR rates. Identify cause and correct LAR rent levels Investigate the rents for 1,365 properties and...

Lettings officer - Brent

Added 22/05/2026

Principal Accountabilities and Responsibilities: 1. To arrange a carry out all viewings and sign ups with customers. 2. To provide an efficient administrative function, including compiling and logging data, and responding to customers' enquiries and complaints and assisting the Voids Team to deliver an excellent service across all areas. 3. To deliver a customer focused letting service associated with letting a range of tenure types. 4. Be the first point of contact for all queries that may arise within the team, ensuring information and responses are turned around in a timely manner and in accordance with procedures, standards and targets...

Financial Assessment Officer - Brent

Added 16/04/2026

- Financial Assessments, 2 positions required, ideal candidates will have experience in financial assessments for care packages. - Experience of Mosaic required. - Experience of Abacus strongly desired. - Positive can do attitude, someone who can hit the ground running. - £28.00/hour umbrellaEden Brown Synergy is an equal opportunities employer. Eden Brown Limited is a limited company registered in England and Wales with registered number 3643845. Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of nGAGE Specialist Recruitment Limited T/A nGAGE Talent. Please consider the environment before printing this e-mail. This message is intended solely...

Billing & Collection Officer- Brent

Added 08/04/2026

Billing & Collection Officer - Brent 1. This role requires the postholder to be able to work from 9.00 to 5.00pm (There may be the requirement to vary these hours to 9.30am to 5.30pm) 2. This is a Hybrid role and the postholder would be required to work 4 days at home and 1 day onsite at our Brent Civic centre offices in Wembley. 3. Knowledge of Council billing and recovery systems, including Microsoft Dynamics 365 and Northgate (NEC), is desirable. 4. The role specific tasks are: The post holder will be responsible for billing, collecting, and recovering Council Tax,...

Debt Recovery Officer - Brent

Added 17/03/2026

Debt Recovery Officer - Brent Knowledge (please specify all essential criteria): 1. Excellent verbal, written debt recovery negotiation skills. 2. Strong numerical, analytical, problem solving and decision-making skills. 3. Knowledge of what is important when delivering good customer service in a very diverse environment. 4. Knowledge of the debt recovery and enforcement process relating to at least one of the following: county and/or magistrates' court. Purpose 1. The post holder is required to recover and enforce collection for debts including Council Tax (NEC) Sundry (Oracle Advanced Collections) and/or any debt recovery portfolio managed within the Council. 2. To recover all...

Later Living Officer (Sheltered Housing Officer) - Enfield

Added 26/05/2026

Lone working, and site based Provide high quality and comprehensive support to the service user to empower and to plan, work towards and achieving their outcomes. Work effectively individually and as part of a team, to achieve service outcomes and actively contribute to the development and smooth running of the service in accordance with local policies and legislation. Work flexibly to deliver a tenure blind wholesome people and place offer for residents in Housing for older people and specialist housing ensuring the needs of the wider community are met. Manage complex casework including but not limited to safeguarding, domestic abuse,...

Brent - QSW - Hospital Discharge Team - £32 p/h Umb

Added 19/05/2026

Eden Brown Synergy are currently looking for an experienced Social Worker to join the Hospital Discharge Team for Brent Council Duties and Responsibilities: * Managing hospital discharge cases and undertaking Care Act assessments for adults requiring support. * Working in partnership with hospitals, community services, and multi-disciplinary professionals to coordinate safe discharges. * Completing mental capacity assessments, safeguarding enquiries, and support planning. * Arranging appropriate care packages and reviewing ongoing support needs. * Promoting independence and preventing delayed discharges and hospital re-admissions. * Maintaining accurate case recordings and reports in accordance with statutory guidelines. Working Pattern: * Hybrid working Pay...

Brent - TM - Family Safeguarding Team - £45.20 p/h Umb

Added 30/03/2026

Eden Brown Synergy are currently looking for an experienced Team Manager to join the Family Safeguarding Team for Brent Council. Duties and Responsibilities: * Managing and supervising a team of Social Workers, Senior Social Workers and support staff within the Family Safeguarding Service. * Overseeing caseloads involving Child in Need, Child Protection and Care Proceedings. * Ensuring high-quality safeguarding practice and effective risk management across the team. * Providing leadership, guidance and reflective supervision to drive performance and development. * Monitoring team performance, ensuring compliance with statutory duties, policies and procedures. * Working in partnership with multi-agency professionals to deliver...

Housing Options Officer - Waltham - £40.54 p/h umb

Added 18/06/2026

Housing Options Officer - Waltham - £40.54 p/h About usWaltham Forest is one of London's most dynamic boroughs; diverse, ambitious, and proudly resident-focused. We are driven by a clear purpose: to support our communities and deliver high-quality, modern services that make a difference. We're also a Good Work Standard employer, committed to fairness, wellbeing, and creating an inclusive environment where people can do their best work.About the roleThis is not a desk job; it's frontline, high impact work.As a Housing Options & Assessment Officer, you'll manage a varied caseload of residents who are homeless or at risk of homelessness. You'll...