Housing Resolutions Officer - Brent - £28.19 p/h umb

Added 18/06/2026

Housing Resolutions Officer - Brent - £28.19 p/h umb-000B 1A9D / 1The Role: This role will provide a seamless, proactive, and high-quality front-line service to residents who live on the Lancaster West Estate. Our vision is for Lancaster West to become a model social housing estate for the 21st century, and one which is carbon-neutral by 2030. You'll put residents and the local community at the heart of all our plans, making certain they know we are ready to listen and to support them, and ensuring their voices are heard as projects are planned and progressed. You'll deal with a...

Complaints resolutions officer - Southampton

Added 26/03/2026

Complaints Resolution Officer About the team: This is an opportunity to join Southampton City Council's Housing Directorate as a Complaints Resolution Officer, with a dedicated focus on managing Stage 2 Housing complaints. While the post sits within the Housing establishment, you will be operationally seconded to the Council's Legal Services Complaints Resolution Team. This arrangement ensures independence in complaint investigations while maintaining strong links to Housing services and priorities. About the role We are looking for a Complaints Resolution Officer on a fixed?term basis to help deliver a high?quality, independent complaints investigation and resolution service. This is a fast?paced and...

Social Housing Assessment And Lettings Officer - Brent

Added 18/06/2026

Principal Accountabilities and Responsibilities: 1. To investigate and assess all applicants under the Housing Act 1985 and Housing Act 1996 (Part VI), Localism Act 2011 and Homelessness Reduction Act 2017 to assess whether housing is required. This may include interviewing applicants to determine their eligibility, making detailed enquires to other organisations to verify information, and carrying out home visits in order to confirm/evaluate housing circumstances. 2. To prioritise all applicants in the appropriate category and banding in line with the Council's allocation policy and other guidelines. To write and serve decision letters on all applications, explaining the reasons for their...

Social Housing Assessment and Lettings Officer - Brent

Added 21/04/2026

Principal Accountabilities and Responsibilities: 1. To investigate and assess all applicants under the Housing Act 1985 and Housing Act 1996 (Part VI), Localism Act 2011 and Homelessness Reduction Act 2017 to assess whether housing is required. This may include interviewing applicants to determine their eligibility, making detailed enquires to other organisations to verify information, and carrying out home visits in order to confirm/evaluate housing circumstances. 2. To prioritise all applicants in the appropriate category and banding in line with the Council's allocation policy and other guidelines. To write and serve decision letters on all applications, explaining the reasons for their...

Traveller Liaison Officer - Brent - £29.51 p/h umb

Added 06/07/2026

Traveller Liaison Officer - Brent - £29.51 p/h umbPrincipal Accountabilities and Responsibilities:1.To be the face of the landlord; providing a high level of customer service, taking ownership for every aspect of site management, ensuring that expectations are managed.2.Work collaboratively and be the lead contact, keeping stakeholders informed, delivering a seamless 'one team' landlord service. This will include setting up and managing professionals' meetings and action plans as needed for complex issues.3.Responsible for keeping all residents' records and data up to date and accurate in real time, with all interaction recorded, holding other teams to account to do the same.4.To undertake...

Income Project Officer - Brent - £28.19 p/h umb

Added 19/06/2026

Income Project Officer - Brent - £28.19 p/h umb -000B 1C8B / 1 Job specific roles and responsibilities1. Provide high level customer service with emphasis on getting things right thefirst time, keeping promises and taking ownership for the customer demandsand requests. Promote self-sufficiency in our services while offering support tothose that need extra help.2. To keep up to date on welfare benefit entitlements, particularly housing relatedbenefits and all changes due to Welfare Reform.3. To advise and assist clients across tenures on welfare benefits - to offeradvice and encourage debt counselling and refer tenants to specialist advice.4. To work with staff...

Quality Assurance & Standards Officer - Brent

Added 03/06/2026

This is an on-going requirement in line with the attached JD - however for the first 3 months (or so) we will require the appointed candidate to focus on the following project: Undertake a reconciliation of affordable rent agreements. Confirm GLA approvals for all affordable rent units Review service charges levied on affordable rented properties and either remove or incorporate them within rent levels. Remove or incorporate service charges into rent levels Determine why London affordable rent properties are being charged a rent above LAR rates. Identify cause and correct LAR rent levels Investigate the rents for 1,365 properties and...

Lettings officer - Brent

Added 22/05/2026

Principal Accountabilities and Responsibilities: 1. To arrange a carry out all viewings and sign ups with customers. 2. To provide an efficient administrative function, including compiling and logging data, and responding to customers' enquiries and complaints and assisting the Voids Team to deliver an excellent service across all areas. 3. To deliver a customer focused letting service associated with letting a range of tenure types. 4. Be the first point of contact for all queries that may arise within the team, ensuring information and responses are turned around in a timely manner and in accordance with procedures, standards and targets...

Financial Assessment Officer - Brent

Added 16/04/2026

- Financial Assessments, 2 positions required, ideal candidates will have experience in financial assessments for care packages. - Experience of Mosaic required. - Experience of Abacus strongly desired. - Positive can do attitude, someone who can hit the ground running. - £28.00/hour umbrellaEden Brown Synergy is an equal opportunities employer. Eden Brown Limited is a limited company registered in England and Wales with registered number 3643845. Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of nGAGE Specialist Recruitment Limited T/A nGAGE Talent. Please consider the environment before printing this e-mail. This message is intended solely...

Billing & Collection Officer- Brent

Added 08/04/2026

Billing & Collection Officer - Brent 1. This role requires the postholder to be able to work from 9.00 to 5.00pm (There may be the requirement to vary these hours to 9.30am to 5.30pm) 2. This is a Hybrid role and the postholder would be required to work 4 days at home and 1 day onsite at our Brent Civic centre offices in Wembley. 3. Knowledge of Council billing and recovery systems, including Microsoft Dynamics 365 and Northgate (NEC), is desirable. 4. The role specific tasks are: The post holder will be responsible for billing, collecting, and recovering Council Tax,...

Later Living Officer (Sheltered Housing Officer) - Enfield

Added 26/05/2026

Lone working, and site based Provide high quality and comprehensive support to the service user to empower and to plan, work towards and achieving their outcomes. Work effectively individually and as part of a team, to achieve service outcomes and actively contribute to the development and smooth running of the service in accordance with local policies and legislation. Work flexibly to deliver a tenure blind wholesome people and place offer for residents in Housing for older people and specialist housing ensuring the needs of the wider community are met. Manage complex casework including but not limited to safeguarding, domestic abuse,...

Income Assistant - Brent - £24.56 p/h umb

Added 19/06/2026

Income Assistant - Brent - £24.56 p/h umb-000B 1CEC / 1 Job Purpose:1.To deliver an efficient and robust administrative function to the Rent Income Team within the General Needs Service and provide residential and non-residential rent collection services to all council tenants.2.To deliver services for residents including face-to-face, telephone, email and virtual communication while ensuring pace, confidentiality and empathy are provided.3.To collaborate with the Rent Income Officers, Area Tenancy Managers, Welfare Advisors and Income and Financial Inclusion Management Team to provide the best service possible for our residents.4.To ensure that council policies, performance standards and customer satisfaction requirements are met.To...

Debt Recovery Team Leader - Brent

Added 11/06/2026

Job Title: Debt Recovery Team Leader Location: Brent NOT A CREDIT CONTROL POSITION Are you a strategic leader with a passion for driving performance and improving financial outcomes? Brent Council is seeking a Debt Recovery Team Leader to oversee and optimise the recovery of multiple debt portfolios, including Housing Benefit Overpayments, Adult Social Care, and Sundry Debt. About the Role: As the Debt Recovery Team Leader, you will: * Manage Debt Portfolios: Ensure effective, timely, and consistent recovery activity across assigned portfolios. * Ensure Compliance: Operate within legislative frameworks, case law, and Council policies, safeguarding our financial position. * Lead...

Brent - QSW - Hospital Discharge Team - £32 p/h Umb

Added 19/05/2026

Eden Brown Synergy are currently looking for an experienced Social Worker to join the Hospital Discharge Team for Brent Council Duties and Responsibilities: * Managing hospital discharge cases and undertaking Care Act assessments for adults requiring support. * Working in partnership with hospitals, community services, and multi-disciplinary professionals to coordinate safe discharges. * Completing mental capacity assessments, safeguarding enquiries, and support planning. * Arranging appropriate care packages and reviewing ongoing support needs. * Promoting independence and preventing delayed discharges and hospital re-admissions. * Maintaining accurate case recordings and reports in accordance with statutory guidelines. Working Pattern: * Hybrid working Pay...

Brent - OT - Adults living in the community £36

Added 07/05/2026

Eden Brown Synergy is recruiting an Occupational Therapist to join our fast-paced Front Door team in Brent. You will work with adults living in the community, completing person-centred assessments and providing interventions to support independence and wellbeing. This role involves working collaboratively with clients, families, carers, and other health and social care professionals.Job Title: Occupational Therapist - Adults Living in the Community Location: Brent Rate: £36/hr (umbrella) Experience: Local authority experience desirable Contract: Temporary/ContractKey Responsibilities:Complete functional OT assessments to identify physical, sensory, psychological, and cognitive needs in relation to Activities of Daily Living.Develop short treatment plans in collaboration with clients,...