Council Tax Account Officer - Slough
Council Tax Account Officer
Slough Borough Council
Contract
Rate
Limited/Umbrella: £29.50 per hour
Use of Academy and Civica essential
Role Summary - What You Will Be Doing
As a Council Tax Account Officer, you will be a key point of contact for Council Tax billing and collection queries, providing clear and accurate advice to residents and customers.
You will manage a caseload of enquiries from initial contact through to summons stage, resolving issues end-to-end across billing and, where appropriate, recovery processes.
The role is focused on maintaining accurate customer accounts, minimising arrears, and maximising Council Tax income collection.
Billing & Account Maintenance
Core Duties
Process day-to-day Council Tax billing work, including occupations, vacations, and liability changes.
Apply and review discounts, exemptions, and disregards in line with legislation and council policy.
Issue bills, reminders, and statutory notices.
Balance accounts, arrange refunds, and progress write-offs where appropriate with full justification.
Use council systems (including MRI Revenues & Benefits where applicable) to update records and make liability decisions.
Interpret relevant legislation and case law to determine correct Council Tax liability.
Collate, scan, index, and accurately record correspondence and evidence within the electronic document management system.
Trace customers who have moved or absconded without paying and update accounts with new information.
Eden Brown Synergy is an equal opportunities employer.
Eden Brown Limited is a limited company registered in England and Wales with registered number 3643845. Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of nGAGE Specialist Recruitment Limited T/A nGAGE Talent. Please consider the environment before printing this e-mail. This message is intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. We take reasonable precautions to ensure no viruses are present in this email but cannot accept responsibility for any loss or damage sustained as a result of computer viruses and the recipient must ensure that the email (and attachments) are virus free.
Council Tax Account Officer - Slough
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