Council Tax Officer(Phones based) - Enfield
Council Tax Officer (Phone-Based)
Location: Enfield (Hybrid Working)
Rate: £23.77 per hour
Hours: Monday to Friday, 9:00am - 5:00pm
Join Enfield Councils Customer Operations Team
Are you an experienced Council Tax professional with excellent customer service skills? Enfield Council is looking for a knowledgeable and customer-focused Council Tax Officer to join our Customer Operations team.
As one of the first points of contact for residents, you will play a vital role in delivering a high-quality telephone and webchat service, helping customers resolve their enquiries efficiently while promoting self-service options where appropriate.
About the Role
Working within our Contact Centre, you will provide specialist advice and support on a wide range of Council Tax, Council Tax Support, Housing Benefit, and recovery enquiries. You will handle complex customer queries, ensuring residents receive accurate information and excellent service at every interaction.
Key responsibilities include:
* Providing specialist advice on Council Tax billing, collection, recovery, and Council Tax Support.
* Assisting customers with Housing Benefit enquiries.
* Delivering a professional and customer-focused service via telephone and webchat.
* Supporting customers to resolve issues at first contact whenever possible.
* Promoting and assisting customers with online self-service options.
* Maintaining up-to-date knowledge of relevant legislation, regulations, and council policies.
What Were Looking For
To be successful in this role, you will have:
* Proven experience dealing with the full range of Council Tax and Housing Benefit enquiries.
* Strong knowledge of Council Tax billing, collection, recovery processes, and support schemes.
* Experience using Civica systems, including Open Revenues and D360.
* Excellent communication and customer service skills.
* A positive, proactive approach and a genuine commitment to helping customers.
* The ability to manage complex enquiries accurately and professionally.
Working Arrangements
* Monday to Friday, 9:00am - 5:00pm.
* Hybrid working model.
* Attendance at Enfield Civic Centre required at least two days per week, with additional office attendance as required.
Why Join Enfield Council?
At Enfield Council, we are passionate about delivering outstanding services to our community. We foster a culture where customers are at the heart of everything we do, empowering our employees to:
* Work collaboratively to find solutions.
* Be open, honest, and respectful.
* Take responsibility and ownership.
* Listen, learn, and continuously improve.
If these values resonate with you, wed love to hear from you.
Equal Opportunities
Enfield Council is committed to equality, diversity, and inclusion. We welcome applications from all sections of the community and guarantee interviews for disabled applicants who meet the essential criteria for the role.
Eden Brown Synergy is an equal opportunities employer.
Eden Brown Limited is a limited company registered in England and Wales with registered number 3643845. Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of nGAGE Specialist Recruitment Limited T/A nGAGE Talent. Please consider the environment before printing this e-mail. This message is intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. We take reasonable precautions to ensure no viruses are present in this email but cannot accept responsibility for any loss or damage sustained as a result of computer viruses and the recipient must ensure that the email (and attachments) are virus free.
Council Tax Officer(Phones based) - Enfield
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