Project Liaison Officer - Nottingham

Reference: 3530163225_1775751530

* 3 months to cover sickness
* Grade F
* Full time - Monday - Friday, between the hours of 8:30pm - 5pm
* Hybrid - Harvey Road is the base, but they would be expected to be out and about as well
* Driving licence and access to a vehicle for work purposes is essential
* Key responsibilities:
- To investigate and pursue customer enquiries on a variety of issues to resolve customer problems including interviewing relevant parties effectively and efficiently and report findings in written and verbal form to the Site Manager and/or Project Manager.
- To ensure that all complaints are actioned in accordance with NCCHS Complaints Policy, escalating to the Project Manager where necessary and to promote a culture whereby tenants and customers are listened too at all times.
- To ensure compliments are recorded and used in a way to promote the business and engage the workforce.
- To be the first point of contact for customer information for Nottingham City Council Housing Services (NCCHS), co ordinating a comprehensive service and ensuring effective liaison.
- To liaise with customers on investment plans and works programmes for all projects providing them with guidance, this will include attendance at individual customer inductions, Constructor Partner monthly surgeries and the like, open days and any other corporate events where requested.
- Gather tenant satisfaction data, analyse trends, and produce reports/action plans with the Project Manager to improve service performance

* Timeframes - need candidates ASAP with a view to review next week and interview asap after review

To apply reach out to me on :

02030471496

Eden Brown Synergy is an equal opportunities employer.

Eden Brown Limited is a limited company registered in England and Wales with registered number 3643845. Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of nGAGE Specialist Recruitment Limited T/A nGAGE Talent. Please consider the environment before printing this e-mail. This message is intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. We take reasonable precautions to ensure no viruses are present in this email but cannot accept responsibility for any loss or damage sustained as a result of computer viruses and the recipient must ensure that the email (and attachments) are virus free.

£21.64
Per hour
Up to GBP21.64 per hour

Nottinghamshire

Contract

Added 09/04/2026
Reference: 3530163225_1775751530

Project Liaison Officer - Nottingham

Nottinghamshire
Contract

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