Resident Liaison Officer - Enfield

Reference: 3527133225_1774974245

This role is 5 days per week, however we would consider part-time 3 or 4 days per week. Fully flexible role.
This is a hybrid role - Tuesdays definitely being office based, other days will be remote and/or attending appointments/site visits.

Please see full JD attached.
Enfield Council has an ambitious energy efficiency programme to increase the comfort and warmth of homes, reduce bills and reduce carbon emissions, in our 10,000 council homes. The Council's aim is to retrofit all council homes to reach an average of EPC B by 2030.

To aid with this, Enfield Council has secured £3.5m Social Housing Decarbonisation Fund (SHDF) wave 2.2 funding over 4 projects and 267 homes to 2026 and £5.1m in Warmer Homes : Social Housing Fund (WH:SHF) wave 3 which is split of 6 projects encompassing a total of 450 homes to 2028. The council is key member of Warmer Homes London, a collaboration of 28 Local Authorities and Housing Associations working together as one Strategic Partnership.

We want to add to our capabilities here with the services of a Resident Liaison Officer to enable us to deliver this ambitious programme.

Introduction
To facilitate the development and implementation of retrofit schemes by designing, co-ordinating and undertaking effective consultation, ensuring access to properties, ensuring high quality service for tenants and leaseholders in respect of information provision, and action on special needs and choices of residents

Ensure that residents' needs are met within the delivery of the major work and retrofit schemes.

To be the principal co-ordinating link with residents on retrofit major work projects.

To liaise with technical staff, other departments and contractors and their representative in respect of improvement schemes to Council properties to ensure that work is undertaken in accordance with agreed briefs, specifications and quality standards and the agreed Framework for Resident Consultation on Retrofit projects and Major Works Projects, Customer Care Policy, Complaints Procedure and safety standards.

Engage with tenants and support agencies so that tenants have appropriate support to facilitate access for major works. This is particularly important where vulnerability and special needs are identified.

Work with the Asset, Sustainability and Project Managers, Tenancy Management Team and Anti-Social Behaviour Team to contribute towards the successful delivery of the capital programme, including providing assistance to resolve access difficulties. Ensure that local knowledge about tenants' circumstances is taken into account during the scoping of major works.
Essential skills:

1. As a regular and intrinsic part of this role requires you to speak to members of the public in English, the ability to converse at ease with customers and provide advice in accurate spoken English is essential for this post. This role also requires you to be polite and courteous when conversing with the public.
2. Extensive experience of working customer focused environment
3. Ability to communicate effectively with a variety of audiences both verbally and in writing
4. Experience of working in a property related environment
5. Experience of delivering improvements to customers
6. Experience of producing newsletters and using social media to effectively communicate with residents


Desirable:

1. Experience of Retrofit and Energy Efficiency projects.
2. Experience of working in Social Housing or a Contractor Environment working in Social Housing environment
3. Experience of working with local authority councillors

Eden Brown Synergy is an equal opportunities employer.

Eden Brown Limited is a limited company registered in England and Wales with registered number 3643845. Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of nGAGE Specialist Recruitment Limited T/A nGAGE Talent. Please consider the environment before printing this e-mail. This message is intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. We take reasonable precautions to ensure no viruses are present in this email but cannot accept responsibility for any loss or damage sustained as a result of computer viruses and the recipient must ensure that the email (and attachments) are virus free.

£25.58
Per hour
Up to GBP25.58 per hour

Greater London

Contract

Added 31/03/2026
Reference: 3527133225_1774974245

Resident Liaison Officer - Enfield

Greater London
Contract

Other similar jobs

Resident Liaison Officer - Kensington & Chelsea - £27.36 p/h umb

Added 24/06/2026

Resident Liaison Officer - Kensington & Chelsea - £27.36 p/h umbIn this role, the officers will be a key point of contact for tenants and leaseholders during the delivery of capital projects such as retrofit works, kitchen and bathroom programmes, and other complex or specialist schemes. They'll provide clear information, practical advice and ongoing support, helping residents understand what to expect and ensuring their concerns are addressed sensitively and professionally. Working closely with Project Managers, contractors, consultants and fellow Resident Liaison Officers, officers will help develop and manage resident engagement plans for each project. This includes coordinating resident communications such...

Learn more

Resident Services Officer - Kensington & chelsea

Added 18/06/2026

The Role: This role will provide a seamless, proactive, and high-quality front-line service to residents who live on the Lancaster West Estate. Our vision is for Lancaster West to become a model social housing estate for the 21st century, and one which is carbon-neutral by 2030. You'll put residents and the local community at the heart of all our plans, making certain they know we are ready to listen and to support them, and ensuring their voices are heard as projects are planned and progressed. You'll deal with a wide range of issues, from assisting in decanting residents to resolving...

Learn more

Traveller Liaison Officer - Brent - £29.51 p/h umb

Added 06/07/2026

Traveller Liaison Officer - Brent - £29.51 p/h umbPrincipal Accountabilities and Responsibilities:1.To be the face of the landlord; providing a high level of customer service, taking ownership for every aspect of site management, ensuring that expectations are managed.2.Work collaboratively and be the lead contact, keeping stakeholders informed, delivering a seamless 'one team' landlord service. This will include setting up and managing professionals' meetings and action plans as needed for complex issues.3.Responsible for keeping all residents' records and data up to date and accurate in real time, with all interaction recorded, holding other teams to account to do the same.4.To undertake...

Learn more

Housing Liaison Officer - Haringey - £24.63 p/h umb

Added 04/06/2026

Housing Liaison Officer - Haringey - £24.63 To be part of a team delivering a high quality, consistent, flexible, value for money comprehensive service to tenants including, new tenancies and tenancy changes interviewing service users and dealing with general enquiries. To be responsible for a range of tenancy management duties and be a visible presence with residents on our estates. Ensuring tenants are well cared for, neighborhoods are clean and safe and resident satisfaction is highTo take part in the organisation's response to emergencies, helping to co-ordinate actions and providing support to residents. To respond to and manage incidents of...

Learn more

Project Liaison Officer - Nottingham

Added 09/04/2026

* 3 months to cover sickness * Grade F * Full time - Monday - Friday, between the hours of 8:30pm - 5pm * Hybrid - Harvey Road is the base, but they would be expected to be out and about as well * Driving licence and access to a vehicle for work purposes is essential * Key responsibilities: - To investigate and pursue customer enquiries on a variety of issues to resolve customer problems including interviewing relevant parties effectively and efficiently and report findings in written and verbal form to the Site Manager and/or Project Manager. - To ensure...

Learn more

Education Liaison Social Worker

Added 01/07/2026

Locum Social Worker - Education Liaison Children's Services Front Door & Early Help London Borough of Hounslow Make a difference where it matters most. The London Borough of Hounslow is looking for an experienced and motivated Locum Social Worker to join our Front Door & Early Help Service in the newly developed role of Education Liaison Social Worker. This is an exciting opportunity to work at the heart of safeguarding and early intervention, building strong partnerships with schools and education providers to ensure children and families receive the right support at the right time. About the Role As our Education...

Learn more

Later Living Officer (Sheltered Housing Officer) - Enfield

Added 26/05/2026

Lone working, and site based Provide high quality and comprehensive support to the service user to empower and to plan, work towards and achieving their outcomes. Work effectively individually and as part of a team, to achieve service outcomes and actively contribute to the development and smooth running of the service in accordance with local policies and legislation. Work flexibly to deliver a tenure blind wholesome people and place offer for residents in Housing for older people and specialist housing ensuring the needs of the wider community are met. Manage complex casework including but not limited to safeguarding, domestic abuse,...

Learn more

Council Tax Officer(Phones based) - Enfield

Added 24/06/2026

Council Tax Officer (Phone-Based) Location: Enfield (Hybrid Working) Rate: £23.77 per hour Hours: Monday to Friday, 9:00am - 5:00pm Join Enfield Councils Customer Operations Team Are you an experienced Council Tax professional with excellent customer service skills? Enfield Council is looking for a knowledgeable and customer-focused Council Tax Officer to join our Customer Operations team. As one of the first points of contact for residents, you will play a vital role in delivering a high-quality telephone and webchat service, helping customers resolve their enquiries efficiently while promoting self-service options where appropriate. About the Role Working within our Contact Centre, you...

Learn more

Senior Review Officer - Enfield

Added 18/06/2026

About the Role You will take ownership of a caseload of aged complex statutory reviews under Parts 6 and 7 of the Housing Act 1996, ensuring decisions are robust, defensible, and compliant with legislative requirements. This role is output-focused, ideal for professionals who are confident working at pace without compromising quality. You will be instrumental in reducing backlog volumes and mitigating risk associated with delays, complaints, and legal challenge. Key Responsibilities * Deliver decisions within tight timescales to support backlog reduction * Conduct high-quality statutory housing reviews (Parts 6 & 7) from end to end * Make sound, legally robust...

Learn more

Assessment officer (Rent recovery)- Enfield

Added 16/06/2026

Assessment Officer - Income & Debt (SC6) Temporary Accommodation Income Team - Enfield We are looking for a motivated and customer focused Assessment Officer to join our Temporary Accommodation Income Team. As part of the rent collection service, you will play a key role in delivering proactive, effective and compassionate income management support to our residents. Working in line with national legislation and Enfield's corporate policies and procedures, you will provide a professional, positive and responsive service to all customers. You will need to build strong relationships, communicate clearly, and engage effectively with residents including those who may be vulnerable...

Learn more

Housing solutions officer - Enfield

Added 16/06/2026

The Market Management Service was established to ensure that Enfield's private rented sector meets residents' needs. The Market Management Service delivers Temporary Accommodation and Private Rented Housing Services, including the procurement, allocation, and management of almost 4000 homes. Housing Solutions Officers will support households in temporary accommodation, dealing with a wide range of issues, from queries, complaints, housing advice, disrepair, and ASB. You will proactively help residents find housing solutions and move on from temporary accommodation into private rented housing. You will also ensure the temporary accommodation is maintained to the required standards and work in partnership to address tenancy...

Learn more

Repairs Supervisor - Enfield - £30.69 p/h umb

Added 17/07/2026

Repairs Supervisor - Enfield - £30.69 p/h umb Repairs Supervisor to cover team of high performing repairs operatives to deliver high standards of work quality and efficient use of materials. To undertake a range of complex diagnostics and co-ordinating mutlti trade repair projects for repairs affecting multiple proerties such as major leaks, demonstrating proficient level skills and experience across a range of trades carpentry, plumbing decorating, plastering and tiling. Carrying out tool box talks and one to ones with operatives. Pre and Post inspections on tenanted properties. Managing void team ensure voids are delivered within time scale. Attending evening TA...

Learn more

Housing Coordinator - Enfield - £28.30 p/h umb

Added 14/07/2026

Housing Coordinator - Enfield - £28.30 p/h umbThe single homeless service assist single customers who approach the service for housing assistance. They are required to complete a thorough homelessness assessment under relevant legislation, and support the customer into a suitable housing pathway. Experience of working in homelessness is required, along with experience of working with vulnerable people. Customers may include those with mental health issues, prison leavers, customers coming out of hospital etc. Experience of effectively preventing homelessness 2. Experience of carrying out robust enquiries and competently deciding homelessness applications in accordance with Part VII Housing Act 1996 as amended...

Learn more

Enfield - QSW - CWD Team - £37.52 p/h Umb

Added 14/07/2026

We are seeking a dedicated and experienced Qualified Social Worker (QSW) to join our Children with Disabilities (CWD) Team in Enfield. This position offers an attractive rate of £37.52 per hour on an Umbrella basis, providing an excellent opportunity for professionals looking to make a significant impact in the lives of children and families. The ideal candidate will have a strong background in social work, particularly in supporting children with disabilities and their families. As a Qualified Social Worker in the CWD Team, you will be responsible for: Conducting assessments of children and families to determine their needs and eligibility...

Learn more

Children's SW - C&F Team - Enfield

Added 14/07/2026

Join our dedicated Children’s Social Work team in Enfield as a Qualified Social Worker in the Children & Families (C&F) Team. We are seeking a passionate and skilled professional who is committed to improving the lives of children and families in our community. In this role, you will work collaboratively with families, children, and other professionals to assess needs, develop intervention plans, and deliver effective support services. Key responsibilities include: Conducting thorough assessments of children and families to identify needs and risks. Developing and implementing care plans in partnership with families and relevant stakeholders. Managing a caseload effectively while ensuring...

Learn more
Required for two factor authentication
At least 8 characters, 1 uppercase, 1 lowercase and 1 special character or number
Your file must be a doc, docx or pdf. No larger than 5MB.